Question about Napoleon 36" Zero Clearance Top/Rear Vent Natural Gas Fireplace with Black Door

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Can't get it lit

It's a Napoleon fireplace. it has a plug to the wall. It has an on/off switch. it has a gas line attached to it. I can't find the space or slot to light the pilot or how to make sure the gas is flowing to it.

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Instruction on a metal plate inside the fp bottom door
the knob will have pilot/ on/off marked on it on gas valve, you have to line the pilot word up with the white mark on valve then knob can press all the way in, now press it in hit the res or black sparker button and you should get pilot falme in a few tries, once you see flame keep the button in on valve for 30 secs then release turn it to ON and turn youe switch on

Posted on Feb 06, 2010

Testimonial: "FP bottom door didn't make a lot of sense. It didn't look like a door. I had to tug hard on a lower shelf up front to open the pilot hatch area."

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Contact Napoleon at 1-(800) 461-5581 and ask for a AUTHORIZED servicing distributor in your area. You can also go to www.napoleon.com, put in your zip code, and it will tell you who is and isn't an authorized SERVICING DISTRIBUTOR for your fireplace. I hope this helps.

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I would suggest calling Napoleon at 1-(800) 461-5581 and find an AUTHORIZED SERVICING DEALER in your area to diagnose the problem. You can also go to www.napoleon.com, put in your zip code, and it will pull up who is and isn't an authorized dealer in your area.
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Yes and no......
If the fireplace wont turn on from that switch, Most likley a diffrent switch

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Thermocouple keeps the pilot lit.
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If the pilot still won't stay lit, you will want to make sure that the pilot flame is large enough to completely engulf the thermocouple and keep it hot. If it's too small, you may need to take some compressed air and blow out the pilot hood to remove any blockage.

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The reason this is happening is that the overload switch, which is part of the safety features has gone bad. That's why the burner will only light with the glass off. The orange color of the flame from the pilot flame is normal for propane.

Unfortunately, this is not a DIY fix. If you can find a qualified service technician, that's the best way to go. As, Heat-n-Glow fireplaces are a basic, builder box line. And as such, have some quirks that other, more expensive gas fireplaces don't have.

Hope this helps solve your problem.

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It sounds like the Ignition Control Module went out, as I've heard the vibrating noise you speak of just before the module "dies." You most likely have the gray Robertshaw control module box located under the fireplace connecting the power to the gas valve. You will need to have a Certified Gas Fireplace Specialist look into this issue and replace, if necessary.

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