Question about Xerox Phaser 8500/DN Printer

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Error Message 07,010.43:68691

I am getting an error message of 07,010.43:68691 on my Xerox 8500 phaser printer. Can you tell me what this is?

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Re: Error Message 07,010.43:68691

That is the code when the Print head is not pivoting back and forth.
In order here are the most likely problems.
1. On the right hand frame there is a staineless steel pivot block, about one inch square that the print head shaft runs through. Some, and most likely Yellow ink has seeped into that pivot block not allowing the head to move freely.
2. One of the cables that are attached to the print head are caught on some item holding the print head back.
3. The mahine was unplugged or lost power with the wiper blade tacked to the print head, jamming it between the print head and drum.
That code is telling you that the print head is not pivoting beween the home and operating position.
Very common. Also very very unlikely the print head has been damaged or defective.

Posted on Jan 08, 2008

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