Question about Xerox Phaser 8500/DN Printer

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Error Message 07,010.43:68691

I am getting an error message of 07,010.43:68691 on my Xerox 8500 phaser printer. Can you tell me what this is?
Thanks,
Kristi

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That is the code when the Print head is not pivoting back and forth.
In order here are the most likely problems.
1. On the right hand frame there is a staineless steel pivot block, about one inch square that the print head shaft runs through. Some, and most likely Yellow ink has seeped into that pivot block not allowing the head to move freely.
2. One of the cables that are attached to the print head are caught on some item holding the print head back.
3. The mahine was unplugged or lost power with the wiper blade tacked to the print head, jamming it between the print head and drum.
That code is telling you that the print head is not pivoting beween the home and operating position.
Very common. Also very very unlikely the print head has been damaged or defective.

Posted on Jan 08, 2008

  • Rick Kasper Jan 08, 2008

    Sorry, I was wrong. Description 1. Looking from the front of the machine, that steel block is on the LEFT side. The other right LOL. Sorry,

  • Rick Kasper Jan 08, 2008

    Ok ok. The more I think the more I come up with.

    To eliminate the problem in the future, make sure your printer is LEVEL side to side and front to back.

    The liquid ink will seep out of the print head if it's not level.

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Thanks.

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