Question about Canon PIXMA MP830 All-In-One InkJet Printer

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Requires Head Alignment EVERY time switch power on

Purchased MP830 August; For 6 weeks now every time I switch power on the language choice panel comes up first, then' !Head alignment required. Load paper and press [OK]'; This takes time, wastes ink, and is very annoying!

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  • Mama Fran Jan 17, 2008

    Tried all of the above;  No joy. Can't leave printer on throughout as I live in area of tropical thunderstorms.  One thing I just did was when it asks "Requires Head Alignment...Yes/No" I "OK-d" 'No' instead of 'Yes'.  That at least stops the test page from printing! (and it printed a page ok after having done so).
    I'd be happy to receive more suggestions of a solution.

  • Mama Fran Jan 17, 2008

    Thanks.  I am sure that email from Canon only applies to USA.

    I live far up country in Kenya but will try at Canon Authorized Service Centre in Nairobi from where I purchased...sometime after the demos have ceased!



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It sounds like the printer is not keeping its internal memory. It either has corrupt internal flash memory, or it has an internal bios chip with an attached battery and the battery is dead. In any case, every time you turn it off it forgets everything. When you turn it back on, it acts like you're turning it on for the first time.

I have tried to find some specific information on this model to see if we can replace the memory and or battery. However, I haven't been able to find the specific information for it, so I contacted Canon. I hope to hear back from them within a day, and I will let you know what I learn.

Of course, you could just leave the printer on all the time and it wouldn't lose its memory, but I assume that's a less than ideal solution.


Posted on Jan 08, 2008

  • John Goodman Jan 09, 2008

    Here's the response I got from Canon. Not exactly what I was looking for, but you may want to try this.

    Let me know if it helps at all. If not, I'll exchange words with their techs some more:

    On the MP830, press Menu and Device Settings and Reset Settings to reset the unit.

    Then with the power on, unplug the power cord for ten seconds and then plug it back in. Turn it on.

    If it is still doing the same, remove the ink. Raise the locking arm for the print head and remove the print head. Put the locking arm back down and then turn the unit back on.


  • John Goodman Jan 17, 2008

    I'm personally out of ideas. However, Canon informs me that you should be able to get the printer replaced under warranty. Here's the email from them:

    Unfortunately, if your MP830 refuses to hold is initial settings, the unit will require service. Please read the information below which explains the Service Options available to you.

    Service Options

    There are two options that Canon offers for service, the Warranty
    Exchange or repair at an Canon Authorized Service Facility (ASF).

    Since the printer was purchased within a one year period, you qualify for the Warranty Exchange. With this warranty option, Canon would send you a replacement printer via UPS ground shipping. If the case is processed before 4pm (ET), the unit will be shipped out the same day. If the case is processed after 4pm (ET), the unit will not go out until the following business day. Saturday and Sunday are not considered business days.

    The replacement model would be factory refurbished; however, these units are tested to ensure that they work like new. Only the base unit is sent to you. Once you receive the replacement you will send the defective unit back to Canon. Paper trays, ink tanks, power cords, and the print head should be taken from the original unit before it is sent back to Canon. The original unit is sent back using a prepaid shipping label that is sent with the replacement unit. Please note that if you choose to have UPS come and pick it up, you will be charged a pick up fee (currently $10). As an alternative, you may take your unit to a UPS drop off point or a point where UPS has a regular pick up, such as your work place, where it will be shipped at no charge.

    So that we can process your request for the Warranty Exchange, please provide or confirm the following information:

    1. First and Last Name:

    2. Your physical street address: (no post office boxes please)

    3. City, State, and ZIP code:

    4. Unit model:

    5. Unit serial number:

    6. Telephone number:

    7. Purchase date:

    Once we receive this information, we will be able to process your

    Your other option would be to take it to a Canon Authorized Service Center.

    You can find the closest Cannon Authorized Service Center on their webpage -

    Good luck with it.



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