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I don't know the exact step to set it because I don't know you model TV. When you go to menu set channels it should give you the option to choose cable or air. If you pick cable all your channels will be in VHF which is what you want. If you pick air the first 13 channels will be VHF and the rest will be UHF which cable don't work on. After you pick cable then auto program and you should get all your channels.If this helps you and I hope it does give me a vote please.
You will need to re-scan the channels, i don 't know where it is on the menu of this set. If you are on cable, you need to make sure your tv is set to cable tuning, or you cannot get channels past channel 13. Same is true for antenna if you are on antenna make sure you are set for this.
Check your TV settings and be sure to set the tuning mode to cable (sometimes it says CATV). You will find it's set to "air" now. When set for off-the-air tuning, cable channels 2 through 13 work fine, but above that you get nothing. After you set your tuning mode to cable, rescan channels and ou should have everything.
Apparently your TV is set to the "standard TV"
position. Before you auto program your set, set it to the cable mode and then do the autoprogramming.
In the standard TV setting, you just get off the air channels 2-13 vhf and 14-83 uhf.where as in the cable mode you get vhf channels 2-13
plus your cable channels.