Question about Computers & Internet

1 Answer

I have PCCharge payment processing software V 5.7.1G and received a message after trying to Batch sales last night which says "Verify". the batch was unsuccessful. Any idea on how to get us back on track?

Posted by on

Ad

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Master
  • 728 Answers

Hi kristin29,

I don't know what software your accounting system is, but somewhere in the setup of one of the modules is a Enable Batch Authorization option that needs to be cleared. If you uncheck that option you should be able to process your sales.

Good Luck,

Mark

Posted on Nov 14, 2009

Ad

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Ad

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

2 Answers

What does must settle TSYS MEAN WONT TAKE CARD


This means that the batch file needs to be settled before more transactions can be made. Do a batch download and this should solve your problem. If you need more help call. Frank (775)338-6634

Sep 19, 2014 | VeriFone VX510

1 Answer

HOW DO I BATCH OUT


GETI CHECK SALE [F2]
PAYROLL/BUSINESS [F3]
MORE VERIFY ONLY [F4] Press the Purple key below the More option. GETI CHECK SCANNER MENU [F1]
BATCH MENU [F2]
REPRINT [F3]
MORE VOID [F4] Select Batch Menu [F2]. ERASE BATCH [F1]
CLOSE BATCH [F2]
HISTORY REPORT [F3]
BATCH REPORT [F4] Select Close Batch [F2]. KEY IN MANAGER PASSWORD
AND PRESS ENTER Press [1] and [Enter]. ARE YOU SURE? CLOSE BATCH [F3]
CANCEL [F4] Select Close Batch [F3]. DIALING . . . The terminal will dial in to close the batch. Once closed, the terminal will print the batch report indicating Batch Accepted.
See example below. BATCH ACCEPTED
EXIT [F4] Select Exit [F4] to return to the menu.

Oct 19, 2011 | VeriFone VX510

1 Answer

Our Verifone VX510 printed our detail report at closing last night, but the settlement failed multiple times. Now we are unable to use the machine to process a debit or credit card transaction because it...


This problem could have multiple causes. It sounds like you are receiving a settlement error, which are specific to each merchant services provider. You will have to call the merchant services provider so that they can look up the error message on their end and tell you what is causing the error. For example, the error message that you would receive if you use First Data would be different than the message you would get if you used Bank of America. Your terminal will not let you run any more cards until you resolve the settlement error. This is to prevent you from continuing to run cards in a corrupted batch, or a duplicate batch.

Jul 15, 2011 | VeriFone VX510

2 Answers

How can i use credit card mashine


Hi,
Following are the steps to use credit card machine

step1:Input the credit card numbers.If you have the credit card in hand, swipe it through the card reader. Most readers have a small icon or picture on them that shows which way the magnetic strip on the back of the card should be facing. If not, try running it
through the reader with the strip facing the machine first, since that is the most common direction. If you have a phone order, or do not have the credit card in hand, select the button marked "sale." On many machines this is also the "1" key, but it varies depending on the brand of the machine. Then follow the on-screen prompts to enter the card number and expiration date. Always double-check the numbers before pushing enter

step 2:
Input the sale information.Typically, the machine will first ask for the sales amount in dollars and cents. Input the amount using the number keypad. Double-check the amount to make sure it appears correctly on the screen and if it does, then push enter. If you accidentally input the wrong amount, look for the "clear" or "delete" key and start over. In some cases, the machine will prompt you for additional information after you've entered the sale amount. Follow the prompts to enter information, such as the customer's zip code or an order number.

step 3:
Wait for the sale to process. Depending on the machine's connection the sale may process within seconds or it may take a few minutes. If the machine seems to become "stuck" while processing a sale, do not re-enter the sale, but instead call the processing company's phone number for further instructions. In many cases this number will appear on a sticker on the machine.

step 4:
Process the receipt.If the customer is present, have them sign the credit card receipt. Give them the copy and retain the original for your records. If the customer is not present, write "phone-in" or another appropriate phrase on the signature line of the receipt. Keep one receipt for your records and include the other in the shipment of the goods to the customer.

step 5:
Close the batch.Double-check with your processing company, but most require you to run a "batch report" or close a batch of credit card receipts each day. This is the process that tells the company to finalize the credit card charges and deposit the balance to your account. Many machines will have a key that is marked "batch." You can press this key and then follow the prompts to close the batch at the end of the day. If the machine does not have a "batch" key, consult the user's manual for instructions or call your credit card processing company for instructions.

Thank you

Mar 14, 2010 | IBM Domino.Merchant Server Pack Upgrade...

1 Answer

Received an error message at close out RB00546E... Tech support tells me that my comuter operating system is too old to contract. Tell me to upgrade. Have a new computer coming Windows7. In the meantime,...


Would probably need the the entire error. The RB simply stands for Rejected Batch when you are trying to settle (I'm guessing with Vital/TSYS). the 00546 is the transaction number. This looks like a rather large batch. The transaction in question is the 544th transaction (the first two records to go over in the batch contain account information and your company information. So always subtract 2 from the number shown).

Without seeing the rest of the error, I can't say exactly what is wrong with the transaction. There should be a 3-4 digit number after the E in your response from the processor.

At any rate, depending on your version of PCCharge,there is a Batch Editor is included. It will be in (C:\Program Files\Active-Charge) for Payment Server or (C:\Program Files\PCCW) for Pro, and is named BatchUtility.exe. This will allow you to quickly view the batches and edit the transactions you need.

If Vital/TSYS is your only merchant account, then your batch will be named Visa1.xxx.Since it is now a rejected batch, it will be called Visa1.PCS (A regular batch should be Visa1.ENC for encrypted. Unless you are on a really old version). You should be able to open the Batch Utility, Open the bad batch by clicking find "Indeterminate" button, find the 544th transaction (if it's corrupt, you'll be able to find it rather quickly), and void it out. Keep in mind that this is not the same as voiding through the inteface, it is merely taking the transaction out of this particular batch, not voiding the transaction authorization. If it's a sale, you're authorization code will still be good (assuming it hasn't been over 30 days since you last settled). If it's a credit or void, there will not be an authorization number to worry about, and you can just dump the transaction altogether.

Make sure to take notes on the transaction so that you can run it as a post-auth (if it is a sale) after your batch is accepted. Once the offender is removed, you should be able to go back into PCC and settle as normal. You will get the message about "all indeterminate batches need to be closed first, blah blah blah", click "ok", check your totals and then attempt to process the settlement.

Good Luck and hope this helps.

Oct 16, 2009 | Go Software Inc. PCCharge Pro...

1 Answer

RB INV DATA 0001 Error PC Charge Pro Version 5.1.0


The best solution is to have tech support remove the offending transaction from the batch, and then settle the batch. Since it is just a pre-auth, you'll need to run a post-auth to complete the transaction anyway, so it's not a big deal in this case. In the case of it being an actual sale transaction, you would have to remove the transaction from the batch, and then re-run it through PCCharge as a post-auth.

If you don't want to deal with VFI's tech support (I wouldn't either), then depending on your version, you may have more options. If it's a later version 5.7.x and up, there is a batch utility that will allow you to remove the transaction by yourself. If you are using an older version that does not include the batch manager utility, you could rename the batch file (in case you need it later) and in the case of 2 transactions, re-run them in directly in PCCharge as post-auths. Verify that the correct transactions are in in the batch, and then settle as normal. (just as an FYI, pcc tech support will not rebuild any batches with less than 50 transactions. So it might not be a bad idea to learn the batch manager and/or renaming files if you are sticking with PCC).

Jan 15, 2009 | Go Software Inc. PCCharge Pro...

1 Answer

I want to make a payment on my bill, don't know how to access that area on this website


PCCharge does not charge a monthly bill for use of it's software. Perhaps you should get in touch with your MSP. The only bill PCCharge would charge is either for the purchase of the software, or for the tech support contract (which is quickly becoming less and less worth the money). In both cases, you would need to contact their sales department directly.

Jul 02, 2008 | Go Software Inc. PCCharge Payment Server...

2 Answers

Nurit 2085


This is most likely cause by a crupt transaction or a transaction that is not aloud stuck inside the terminal. Once you batch out contact your processing comapnyask them if they see you current batch you jut settled. If so they will need to clear the the terminal and up the batch number. Just make sure all of your sale are settled with your processign comapny before you go ahead and clear the terminal.

May 14, 2008 | VeriFone (M19755014US1) Magnetic Card...

Not finding what you are looking for?
Computers & Internet Logo

Related Topics:

228 people viewed this question

Ask a Question

Usually answered in minutes!

Top Computers & Internet Experts

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers

kakima

Level 3 Expert

102366 Answers

David Payne
David Payne

Level 3 Expert

14161 Answers

Are you a Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...