Question about Dell 3100cn Laser Printer

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Dell 3100cn Printer will not print

My Dell 3100cn printer keeps asking me to "Load Tray 1 Letter Plain 1".
There is already letter sized paper in Tray 1.
It will allow me to cancel the job, but as soon I try to print another document, I get the same message again.
I checked the paper guards and everything seems to be lined up appropriately.
Please, Any Suggestions??

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Re: Dell 3100cn Printer will not print

I had to actually change the settings in Microsoft Word to resolve this problem.

If you go to page setup > paper source > there should be lists for "first page" and "other pages".

You can set this to "as per printer settings" and hopefully it should work.


Posted on Jul 11, 2008

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Re: Dell 3100cn Printer will not print

I had the same problem as TBPC, and as the third post indicated, I found the sensors on the paper feeder assembly(which had been dropped) loose. The sensor is made up of just three white buttons on the left side of the assembly (where you put the tray into, the part that seperates from the rest of the printer when you pick it up). I opened the side of the assembly, put the sensor back in place, and it detected the paper. I originally thought it may have been the tray itself, so I saved some money by following the third post. Thank you, whoever you are.

Posted on Dec 22, 2010

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Re: Dell 3100cn Printer will not print

My 3100cn will not print. It saids replace cynide toner. I have not done that. Is that why it won't pirnt?

Posted on Jan 18, 2009

Re: Dell 3100cn Printer will not print

The replace Yellow toner message can be overidden by chosing "Non-Dell Toner" from the setup menu, or web interface.


Posted on Sep 17, 2008

Re: Dell 3100cn Printer will not print

Thanks Piddle, your A4 solution worked perfect for me~!

Posted on Jul 01, 2008

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Re: Dell 3100cn Printer will not print

First, the obvious:
Make sure both the laser printer (through its front panel) and the program's printing preferences are set to the same paper size.

Now my story:

Printing out a full page graphic. MPF with covers2/letter. 3100 kept saying 'load MPF' no matter what  (reboot|reload|re-front panel menu). Changed printing preference in program to align center and it printed without a problem. Makes no sense and I can't reproduce it. Maybe a fluke or maybe a bug in the error handling of margins.

Posted on Jan 31, 2008

Re: Dell 3100cn Printer will not print

I have the same problem! Help us!

Posted on Jan 16, 2008

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Lexmark e352dn-load manual plain letter message

In most cases if the printer is asking for an unexpected manual feed it is because the paper tray is not set to the right paper size or type. To set the paper size to the most common size and type (letter size plain paper) use the following instructions.

1. Press the Menu button.
2. Press the right arrow key until Paper Menu then press Check Mark.
3. Press the right arrow key until Size/Type then press Check Mark.
4. Press the right arrow key until Tray 1 then press Check Mark.
5. Press the right or left arrow key until Letter then press Check Mark.
6. Press the right or left arrow key until Plain then press Check Mark.
7. Press the back button until Ready is displayed.

This will set up your printer tray for plain letter paper and should relieve the manual feed error unless yourcomputer is sending other paper size/type settings.

Aug 20, 2010 | Lexmark E352dn Laser Printer

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You have the settinigs on the printer wrong. There are two things you need to do:
1. Open the tray and check that the paper guides are set to 8.5 x 11 (letter). There are both length and width guides in the paper tray, and EXEC size is quite a bit off from letter-it is more than 0.5 inch narrower than letter. It is also shorter than letter.
2. On the printer, use the settings button to navigate to the paper size. (The exact wording may vary; it's been a while since I worked on a 4050. It may be under print settings.) Once you find the paper size menu, configure tray 2-yes, I'm sure-to use letter size, any type. By the way, on HP lasers, tray 1 is the fold down tray on the front, tray 2 is the tray that will hold 500 sheets of paper and is the "drawer" that you load. Don't ask me why they use that numbering system.

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Printer does not recognize that there is paper in the tray

Using the printer panel; you need to change tray paper size from a4 to letter or the size you are using to print on.

  1. Press the MENU button.

  2. Press the down arrow until Tray Settings appears and press the return%20arrow%203100cn.jpg button.

  3. Press the down arrow until Paper Size appears and press the return%20arrow%203100cn.jpg button.

  4. Press the down arrow until the specific paper tray (Tray 1, Tray 2, or Multipurpose Feeder) appears and press the return%20arrow%203100cn.jpg button.

  5. Press the down arrow to select the specific paper size, and press the return%20arrow%203100cn.jpg button.

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An astrick will appear to the right of the size paper that the printer currently has selected.

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Paper won't pick up from the paper tray. I keep getting a load error message or paper tray message no matter how I load the paper. I get the codes "A4" and "024-964" Thanks

Check your printer for paper size and type settings. Ensure they are set to letter and plain1. Also check the program you are printing from (Word, wordperfect, etc) and ensure the paper size is correct there as well.

Feb 25, 2009 | Dell 3100cn Laser Printer

1 Answer

Printer won't print says Load Tray 024-964

Make sure that the paper is the same size as requested by the print job.

Ours is setup with A4 paper and if someone tries to print something setup for Letter paper it just flashes
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May 21, 2008 | Dell 3100cn Laser Printer

3 Answers

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On printer check media/paper type tray 2 or 3 is plain and tray 2/3 is set for letter paper size too, via printer control panel. Also check under paper handling other options for tray 1, also on tray 2 and 3, I think there is a blue little round switch on left should be set as letter not custom.

Some paper types cannot be feed from anywhere else but tray1/bypass ie labels/laminate/card stock.

Check print driver on pc has tray 3 option installed and is not set as default to print to manual bypass/tray 1

light flashing cause printer wants paper type/size that it "thinks" it hasn't got in tray 2/3

If that dont cover back

Soulvisitor :-)

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It may not be the size settings, it may be that you need to reinstall the driver software. The Best thing to do first is unhook the pritner from the computer and uninstall the printers software. Once it's uninstalled, Reboot the computer. then Reinstall the Software, inserting the pritner cable when advised to, this usually resolves the issue, If it doesnt, then there is eithe a firmware or a sensor or feeder failure. Those are best to be troubleshooted by Dell themselves.

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1 Answer

Keep getting "11 load letter in tray 1" message

Are the print jobs being sent to printer all the same page size?

Are they all print jobs sent letter page size and your printers cassettes are set for A4 or something?

Your printer is asking for letter size paper, because any paper it has is not set to letter  and document that it is trying to print has been sent as that size.

Check what options you have on print driver on pc as far as Tray defaults, paper type and size settings

Check printer settings via its keypad as to tray defaults, paper size set for each tray and paper type, some printers have paper size switchs on their trays too.

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