Question about HP Photosmart C7180 All-In-One InkJet Printer

1 Answer

Hp c7820 printer 02 black catridge

HP c7180 printer is giving me the following message, "black cartridge missing or damaged" . I replaced the cartridge with a remanufactured cartridge and with an original cartridge as well. Regardless of the cartridge I use it will not recognize the Black HP 02 cartridge. All the colour cartridges are being recognized, even though I have a mix of remanufactured and original colour cartridges installed. What can I do to fix this issue?

Thanks

Posted by on

  • carmine_lang Nov 13, 2009

    The HP c7180 printer takes the HP 02 cartridges. I double checked that the cartridges I am using are the HP 02 cartridges, plus I dont think HP has any other cartridge models that look (in design) like the HP 02's. Is there somekind of hard reset or maybe an issue with the printer contacts?

×

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Guru:

    An expert who has written 7 tips or uploaded 3 video tips

  • Master
  • 1,049 Answers

Open the printer and remove the ink. Clean around the ink carriage and the under the ink with alcohol and a cotton swab. Pay special attention to areas with copper contacts. Keep in mind too that some printers will not print, even with full ink, if the exact type of ink it expected you to have installed is not right. Double check that the ink is correct against the manual or written instructions inside the printer using the number not the shape or color of the cartridge. Not every cartridge that fits the printer necessarily works.

Posted on Nov 13, 2009

  • 1 more comment 
  • NA NA
    NA NA Nov 13, 2009

    Not usually, I haven't seen






    Normal
    0


    false
    false
    false







    MicrosoftInternetExplorer4









    /* Style Definitions */
    table.MsoNormalTable
    {mso-style-name:"Table Normal";
    mso-tstyle-rowband-size:0;
    mso-tstyle-colband-size:0;
    mso-style-noshow:yes;
    mso-style-parent:"";
    mso-padding-alt:0in 5.4pt 0in 5.4pt;
    mso-para-margin:0in;
    mso-para-margin-bottom:.0001pt;
    mso-pagination:widow-orphan;
    font-size:10.0pt;
    font-family:"Times New Roman";
    mso-ansi-language:#0400;
    mso-fareast-language:#0400;
    mso-bidi-language:#0400;}

    that on an
    HP. It is more common on a Kodak or a Cannon because the ink jet is not part of
    the cartridge. I’ve had a few HP with bad logic boards however and they don’t
    detect things right, paper, ink, etc. But if that’s the problem you will just
    have to replace it.

    So let's focus on things we can fix. I would really you to re-check that the cartridge and
    carriage are clean. If you feel they are then take your old cartridge and put it back in the printer; see if it changes from a no cartridge error to an empty cartridge error.

    If it sees the old cartridge and not the new one then it is the ink. If it doesn't see either then it is the printer and if it isn't an ink issue. It may not be resolvable.




  • PETER WILSON Aug 25, 2010

    hi had same problem hp c7180 but yellow ink cartridge missing or damaged changed yellow 363 cartridge and got message ink cartidge not intended for use in the region printer is set for phoned hp to change region from using 02 ink for australia to 363 ink for europe and after hours arguing was told i had to pay hp £15 just to talk to someone who may or may not be able fix the problembecause the printer is out of warranty.
    I have fixed the problem myself so if this is of use to anyone else this is what i done:-
    on printer press * and # at same time it will ask for a code to be entered enter 124 this takes you into underware press arrow key > boot code menu will be on screen press ok screen now says set to mfg mode press ok then press cancel turn off printer at socket turn back on screen shall have lines like a mesh then change to vertical coloured lines now press the start button and screen will change to at top saying INK THRESHOLD EXEEDED under this it says DO NOT SHIP UNIT IN ITS CURRENT STATE now printer will work as it should do :-SCAN COPY PRINT all wirelessly you may have to press setup on the printer panel and scroll down to network press ok then scroll to wireless setup wizard and just enter your setings as it asks for. this will probably work on other printers from hp also there is other codes you can enter after pressing * and # at same time these codes are 123-support--124-underware--125-transmit---127-mfg---329-service---7664-will briing up a game of pong on the screen.
    I have since sent an email to the ceo and president of hp strongly complaining about the lack of aftercare from hp but i am not holding out for any helpfull response from them.
    Ihope this solution is of use to someone who like myself was thinking of ditching there printer but because of the attitude of hp does not want them to have the last say.THANKS PETE

  • iwagge Feb 19, 2011

    Thank you 123PETEW: This also fixed an issue on HP7280 with a CIS cartridge that produced a message" missing or damaged".

×

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

I am getting this message: Wrong Cartridges: Use the introductory cartridges that were shipped with your printer.


probably the cartridges might be fake check on HP website using the serial number of the catridges to ascertain its authenticity

Jun 10, 2015 | HP Photosmart C7180 All-In-One InkJet...

1 Answer

How do I stop the message of 'Missing or damaged cartridge


Delete and reinstall a printer driver and then go into the protery of the new driver and search for update go to inksell.com they will give you the latest driver

Jun 03, 2017 | HP Officejet Pro L7680 All-In-One Printer

1 Answer

I've got a HP laserjet 1012. I have placed a new print cartridge 12A black, but my computer still give the message "toner empty" and my printer have still the flashing red light. What i have...


I wont think so that there is no toner level sensing in 12a catridge, messaige might be catridge missing or incert catridge.. remove back door see down right side sensor which sensing the catridge presence, check sensor flag dislocate/spring dislocate/broken correct it, if sensor is dusty clean it... Best of luck

Sep 09, 2011 | HP LaserJet 1012 Printer

2 Answers

Catridge error refer to device documentation to troubleshoot


You can go to HP's site and find that you have a problem with one or more of your ink cartridges see:

http://h10032.www1.hp.com/ctg/Manual/c00737535.pdf

It states: " Ink cartridge problem
Cause The indicated ink cartridge(s) are missing or are damaged.
Solution Replace the indicated ink cartridge(s) immediately so that you can resume printing.
If there are no ink cartridges missing from the HP All-in-One, the ink cartridge contacts might
need to be cleaned.
If there are no ink cartridges missing from the HP All-in-One, and you still receive this message
after cleaning the ink cartridge contacts, you might have a damaged ink cartridge. Contact HP
customer support." Go to:
www.hp.com/support
Basics Guide 29
Troubleshooting and support

Apr 01, 2011 | HP Photosmart C5180 All-In-One InkJet...

1 Answer

Doesn't read new black cartridge


HP Laserjet 3055 - New Black Catridge.

Solution :

01. First remove all catridges from the Printer.
02. Clean the printer with Cleaning liquid in the catridge seating cover.
03. Re install the catridges gently and assure that it is properly seated.
04. Always use only genuine HP original catridges which will give longer life for the printer.
05. Refilled or Reinked ribbons will cause lot of damages to the printer.
06. Better to have the regular servicing for this printer.

If the problem continues, please call local authorized HP Printer service engineer.

Jul 17, 2009 | HP LaserJet 3055 All-In-One Printer

2 Answers

I changed my black ink and now i get the message left cartridge incorrect..how do i fix it?


HP PSC 2210 InkJet Printer. The following has to be done for checking the Blank Ink Catridge working : 01. Remove the existing Black catridge and Color Catridges from the Printer carefully. 02. Clean the location with a soft cloth with cleaning liquid to make the place dust free. 03. Put the correct black and colour cartridges recommended by HP and that too genuine one. 04. Do not use any refilled or reinked local catridges that will spoil the HP PSC 2210 printer. 05. Re-install the catridges both Black and Colour properly. 06. Take a test print out - both black and colour print outs. 07. Check the Printer status and there is no warning of Cartridges wrongly inserted. Have a Good day.

Jul 14, 2009 | HP PSC 2210 All-In-One InkJet Printer

1 Answer

Hp photosmart c7180 all in one printer ink system failure


In this case what i would request u to do is.......
Take out both the catridges from the Printer.........
Take 2 Paper Towels one should be wet with Luke warm water and the other one should be dry...........
Take the Colour catridge first turn it upside down and u will see a small copper plate on the catridge from where the ink comes out.......
Place the wet paper towel using ur thumb on the Copper plate and press it a lit bit for 10 Seconds......
Now remove it and see whether u see any ink on the paper towel..........
U should see some ink on it now place the dry paper towel on the ink catridge in the same way........
Now do the same procedure again..........
Do the same procedure twice on the Black Catridge.................
Now take the dry paper towel and turn the direction of the cartridge so that u can see a Copper plate on it with small boxes just clean that copper plate with the Dry Paper Towel..........
Know insert both the catridges inside the Printer.........
Pls try doing this...........
Good Luck...................

Feb 16, 2009 | HP Photosmart C7180 All-In-One InkJet...

1 Answer

Hp c7180 printer does not recognize new ink cartridge


be sure you removed tapes from cartridge.
Follow the instruction and reinstall new cart.

Feb 09, 2009 | HP Photosmart C7180 All-In-One InkJet...

Not finding what you are looking for?
HP Photosmart C7180 All-In-One InkJet Printer Logo

1,212 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Office Equipment & Supplies Experts

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers

Seeker5211
Seeker5211

Level 3 Expert

1089 Answers

kakima

Level 3 Expert

102366 Answers

Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...