Question about Whirlpool Duet GHW9150P Front Load Washer

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My washer shows a F-11 code or a dl code and I have had service out for this. They say it needs a new computer board which will be around $700. I am so frustrated with this machine and how much I paid for it, now it needs to have a huge expensive replacement after only a couple of years and not even using it every day? This machine is a piece of **** and I would never recommend anyone buy it! I had a GE for 20 years and it worked great- never needed repair and I wish I had kept it. It was still working, but I was talked into getting this DUET pair/Washer Dryer. What a HUGE mistake!

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The F11 error is a Serial Communication Error.
Communication between the Central Control Unit (CCU) and the Motor Control Unit (MCU) cannot be sent correctly.

  • Check Wire Harness connectors to the MCU, the motor, and Central Control Unit (CCU)
  • Check the Drive system for any worn or failed components
  • Check MCU
  • Check CCU
  • Check Motor
  • Check Wire Harness
The DL code is a Door Lock Error
A Door Lock Error occurs if the door cannot be unlocked. It will try to lock it 6 times before displaying the error.

  • Door Lock Mechanism broken or removed from the Door
  • Check Door Lock/Switch Assembly
  • Check the wire harness connections to the Door Lock/Switch Assembly and Central Control Unit (CCU)
  • Door Lock/Switch Assembly Failure

$700 for this is a crazy price so try some other repair people.

Posted on Nov 13, 2009

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Washer will suddenly stop with 1 minute left on cycle and shows the F11 error times it may show the FdL code. The washer will then not finish no matter what I do. If I unplug the unit from the outlet that does not guarantee that when I plug it back in it will start up. Fifty percent of the time it still shows the F11 error. It can take hours to finally get the washer to cancel out so I can take the laundry out that has not been spun out.

The F11 error code indicates a serial communication problem between the central control board and the motor control board. This can be caused by:

  • A loose or failed wire harness connection between the central control board and the motor control board.
  • A bad wire harness connection between the motor control board and the drive motor.
  • A failed drive motor.
  • A defective motor control board.
  • A failure in the central control board.

The diagnosis of this failure usually requires a technician. If you are able to unplug the washer and safely access the central control board and motor control board, you can check for a loose wire harness connection. Beyond that, I recommend calling a service technician to diagnose and repair your washer. The location of the internal washer components and component access for the central control board and the motor control board are in the images below.


Mar 01, 2011 | Whirlpool AWM8000 Front Load Washer

1 Answer

Problem is the washer stops and F 11 dl come on and it stops midwash

The problem is the CCU circuit board at the inside top back of the machine. The circuit board has cold solder joints where the relays (5 of them) and the spade connectors connect to the circuit board. Touching-up these points will eliminate your code problems.

Oct 18, 2010 | Whirlpool Duet GHW9150P Front Load Washer

1 Answer

My front load locks and i get a error code fL 11 and dL

u need to change the main board. DL is a door lock error code

Feb 09, 2010 | Whirlpool Duet GHW9150P Front Load Washer

2 Answers

Error message of f dl on kenmore washer model he 4t

does your washer stop on spin cycle some time. your is 4/5 years old?. f dl means door lock system is bad but i don't think so. do you have other error code beside f dl if yes then i think your washer need new main control board.

May 24, 2009 | Kenmore HE4t 3.8 Cu. Ft. King Size...

1 Answer

What do i do when it says dl?

usually when it is clicking when it fails and gives you an f11 error code. This means you have a fauly ccu board. it is a communication error between the computer and the door lock. I am 99% possitive you need a new controller.

Jan 04, 2009 | Kenmore Elite 45986 Front Load Washer

1 Answer

11 minutes timer flashing, machine locked

unplug washer over night. plug in try drain and spin, if it works after finish try to restart. an 11 minute stall is likely error code f / 11 or dl code starts intermittently then goes out possible ccu board under top at rear

Nov 10, 2008 | Kenmore Elite 45986 Front Load Washer

1 Answer

Kenmore Elite will not resume cycle

need more information any error code or stopped at 11 minutes/ possible f/11, dl/f its ccu board top in back

Oct 20, 2008 | Kenmore Elite 45986 Front Load Washer

1 Answer

Error code F 11/ DL

First lets get your door unlocked so you can get the clothes out.
Remove the lower front panel from the washer. Reach up to the bottom of the latch and you will feel a tab hanging from the latch. Pull down on it and the door will unlock.

When you have the panel off you should see a tech sheet, probably on the right as you are looking at the machine. This tells you what to check for each fault code.
The F 11 code is for a communication failure between the main control board and the motor control board under the machine.
The DL is for a door latch problem as you already know.
If you are now getting both codes, you either have two seperate problems (unlikely), or the main control is the problem.
The only thing that the 2 codes have in common is the main control at the top rear of the machine. Loose wiring connections at the board and faulty solder joints in the boards are the most common problems we run into with electronic controls.
Most likely the door latch was not the problem the first time you got this code. The latches are usually pretty reliable unless the switch actuator gets broken, which won't give a code, it just won't start.
Check your owners manual for the warranty information. These machines used to have a 2 yr warranty on the control boards. Warranty policies changed industry wide in fall of '06 so they may only be covered for a year on yours.
Post back if you have any questions or need help.

Jan 05, 2008 | Whirlpool GHW9400 Duet Washer

5 Answers


it looks as if your having a communication problem between your central control unit and your motor control unit.check wiring connection between these two components.if wiring is ok then you will have determine which of these components is can also remove kick plate and remove service manual located on either side at bottom.this should give you some help.

Jun 18, 2007 | KitchenAid KHWS01PMT Front Load Washer

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