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New Laptop keeps shuting down with Error message

Problem Event Name: Blue Screen

OS Version: 6.0.6001.1.2.1.0.768.3
Locale ID: 1033
Mini010108-02.dmp
Sysdata.xml
Version.txt
BCCode:a
BCP1: 000 000 000 000 D028
BCP2: 000 000 000 000 000C
BCP3: 000 000 000 000 0001
BCP4: FFFFF80001C7241C
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1

Problem Event Name: APPCRASH
Application Name: svchost.exe SysMain
Application Version: 6.0.6001.18000
Application Stamptime: 47919291
Fault Module Name: sysmain.dll
Fault Module Version: 6.0.6001.18000
Fault Module Stamptime:4791adbd
Exception: 6.0.6001.2.1.0.768.3
Exception Offsest: 000000000001e230
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Info 1: 9638
Additional Info 2:cae7b7712d8fa39054702a43dc195e
Additional Info 3: fa95
Additional Info 4: ec5b1aab1d5b1c667c22fab7d1af5a62
Then try to take backup since a file is missing, & get the foll. message:
StartRep.exe-Application Error The instruction at 0x77c9278e referenced memory at 0x000001ff. Kindly Advise. Thx.

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  • Gateway Master
  • 4,806 Answers

Hi,

I recommend that you don't bother trying to fix this problem yourself.
Seeing as the laptop is new it will be under warranty, take it back to where you bought it or phone the manufacturer to arrange for it to go in for repair.

Tell them that you are getting the "blue screen of death"

They will either repair or replace the laptop free of charge and you won't have to pay courier charges either.


Regards.

Posted on Nov 13, 2009

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