Question about HP Officejet 5610 All-In-One InkJet Printer

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Companies trying to fax to our office tell us that our fax number is "BUSY" but the faxes we receive "failed" and nothing is printed.

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Take a cell-phone, and dial the telephone-number that you are giving to your customers. Does it ring? Does the FAX "pick-up" the call?
Or, do you get a "busy" signal?

Posted on Nov 13, 2009

Testimonial: "Fax not printing, I called the fax machine number and did get a standard ring tone. Now I need to receive a fax and see if it will print. Thanks"

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HP CM 2320 nf MFP keeps saying...... fax line is busy....


I had this problem as well - try the following:

1) Change your rings-to-answer from the default of "1" to "3". This is found in the basic fax setup on the control panel of the printer itself.

This solved the problem for receiving faxes that I was having when testing fax reception by the HP 2320nf from an dedicated fax. The remote fax would fail after repeated rings with a "BUSY" indication in the fax error report it printed. "BUSY" equals either actually "busy" or also it can mean "no answer".

What I found on the 2320nf end was that it had detected an inbound fax but never answered it. The color LCD on it had "fax received" but the device itself appeared hung.

Hope this helps.

Mar 30, 2011 | HP Laserjet CM2320nf All-In-One Color...

2 Answers

Fax is always busy when sending, have the line into the phone line port and into the telephone jack, fax scans and dials and even redials but it never go through, prints out receipt that says busy/no...


Has it always done this, or did Fax once work? Sadly, Windows XP Fax has many shortcomings, not the least of which is that it won't work with many modems still in common use. Modem incompatibility is not apparent during installation or the initial setup. It only becomes apparent when you try to send or receive a fax. The Fax Service will dial or will answer an incoming fax but then fail with any of a number of unhelpful error messages such as "Line is busy," "There is no answer," or "Reception error." There will be nothing in Event Viewer to give a clue as to where the problem might lie.

These errors have been nearly impossible to track down. To do so requires enabling both PSS and debug logging of fax transmissions, both of which require fairly extensive registry changes. For the time being, the best advice is to attempt to use XP Fax only if you have a modem that is listed on the Windows XP Hardware Compatibility List and using the latest drivers.

Hope helps.

May 09, 2010 | Brother MFC-5840CN All-In-One InkJet...

1 Answer

When I fax it says phone off hook. I get a message stating no answer.


Try dialing the FAX-number with your cell-phone.
Do you hear the "ring", or does the telephone-company give you a "busy" signal ?

Some FAX machines are "busy" -- receiving many FAXES from multiple customers -- reprogram your FAX machine to "retry" a few times.

Or, when a receiving FAX runs out of paper, it sometimes refuses to accept "new" faxes.

Nov 16, 2009 | HP OfficeJet 6210 All-In-One InkJet...

1 Answer

Receive faxes but can't send


Instead of trying to send a fax try to call the number from a different phone. To see if the receiver is busy all the time..

Jun 24, 2008 | Sharp UX B700 Plain Paper Inkjet Fax

1 Answer

Invalid number


Fax machines do not work well or at all on digital lines. They are designed for analog lines, like the standard phone company line. You may have to install a dedicated fax line from your tel. company.

Jun 11, 2008 | Samsung SCX-4216F All-In-One Laser Printer

1 Answer

Receiving error


Ok...so I fixed my own problem. I had printed out a system data sheet on my fax machine and found out that the "error" was in under sending confirn, so I went into my menu to the sending confirm section and turned it off. Then my boss tried sending the fax and it came through like nothing was ever wrong...I think the other day when my Iguana got in my office, he must have done something, as I found him perched on my fax machine....hmmmm. Thanks for the follow-up email.

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1 Answer

Can't send out fax


the number you called does not answer or busy-you may have reached a number not connected to fax or it is connected and not activated in receiving mode-check the number and call again.
if you have a message "out of memory"there is no enough memory available to send your fax.press stop/exit print the faxes stored in the memory to delete them then try again.

Mar 18, 2008 | Brother IntelliFAX 885MC Plain Paper...

1 Answer

Can't receive faxes


Something is causing the fax machine to "trip" to busy. There is some type of short occuring either in the fax machine or the physical phone line itself. Unplug the fax, plug in a regular single line telephone. Call the fax number from another telephone. If the phone rings and you can talk to the other party, the problem is in your fax machine. If the call still is busy, the problem is in your wiring, either in your office or the phone company network.

Feb 01, 2008 | Canon FAXPHONE L80 Laser

1 Answer

CANNOT RECEIVE A FAX


Slim1234,
          A multitude of problems might cause receive problems, and the User's Guide has no "receive Problems" section under troubleshooting - so here goes:

        If I had to guess right off the bat, your problem is probably
that the FAX is in "FAX Storage" mode, and is out of memory.
In this mode, it will print FAXes until it runs out of memory.
See problem "g" below.

   a. Voice mail active on the line - if voice mail and FAX-2820 are
       set to answer the line on the same number of rings, there's
       no way to know which will answer first.

   b. Voice mail active on line - if voice mail is set to answer in
       fewer rings than the FAX, then the FAX will always lose
       (but you'll have no problems Xmitting).

   c. Call Waiting active on the line - the call waiting "boop" will
       kill incoming FAXes (and outgoing FAXes too, but your
       personnel will retry the outging ones until they succeed
       and you may only hear complaints about incoming FAXes).

   d. Your FAX-2820 is set to "Manual" or "External TAD" mode.
       Reset it to "FAX only" or "FAX/Tel" mode (depending on
       your office use of the FAX telephone line).
       How to do this: Menu/Set,0,1 <up/down to select mode>
                              press Menu/Set.
   NOTE: your LCD display tells you your receive mode:
       Mine says "Sleep 22:08 Fax", telling me I'm in "FAX only"
       mode, and its 10:08 PM.

   e. You've set the FAX to RING DELAY - if so, the FAX
       must win. Setting ring delay to 00 tells the FAX to answer
       the line silently (an advantage for a busy MD's office).
       How to change this: Menu/Set,2,1,1
       Ref: FAX-2820 User's Guide p.4-2

   f. You dont have a shared (FAX/human) line set to
     "Easy Receive"; if someone answers the call and
      Easy Receive is off, then they need to press START on
      the fax machine front panel or dial *51 and hang up.
      How to change it: Menu/Set,2,1,3
      REF: Fax-2820 User's Guide p. 4-2

  g. You may be set up for "FAX storage."  In this mode, received
      FAXes will be stored (and printed) until you run out of
      memory (quickly done on a Brother FAX-2820), then you
      get nada (but sending FAXes still works).
      How to reset this: Menu/Set,2,5,1 <up/down>
      REF: Fax-2820 User's Guide p.6-2

  h. You may have set up FAX forwarding.  In this mode, sending
      FAXes will work fine, but all incoming FAXes willl be sent
      to another telephone number.
      How to turn it off: Menu/Set,2,5,1 <up/down>

      If this laundry list of (sending OK, Receiving dead) scenarios
 doesn't resolve the problem, email your FAX number to me
and we'll do some cross-country FAX debugging.

                                  Dave in tech support
                                  amityjones71@gmail.com
P.S.
      The above features may have been set remotely by a
   nefarious (or somewhat knowledgeable) individual - remember
   that a little knowledge is a dangerous thing (even for
   FAXes). See (extensive) remote programming instructions
   on p.6-6 of the User's Manual.

        To print out the caller ID list - and possibly find out the
   source of the remote programming:
   Menu/Set,2,0,3 <up/down to "print report">, Menu/Set,
    Start, <Caller ID report prints>, Stop/Exit
   Ref: Brother Fax-2820 User's Guide p.A-3

Dec 20, 2007 | Brother IntelliFax-2820 Laser Fax

2 Answers

Sharp FO-4450 errors when sending to Brother Intellifax 475-0E


Tell me more. What model Brother? Did you call them and make sure the Brother is set to auto receive?

Aug 09, 2007 | Sharp FO 4450 Laser Fax

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