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Webroot 6.1 will not load on Windows 7

Running Windows 7 Ultimate on Dell laptop, loaded Webroot w/Spy Sweeper 6.1 because Webroot said it would work with Windows 7. I have installed and uninstalled it several times but it still does not load . . . it just spins until I ''kill'' it. Can anyone help?

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Are you running another antivirus program at the same time?

this will cause it to hang, maybe reinstall the program (repair) and see if this helps

Posted on Nov 19, 2009

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Difficulty uninstalling webroot off my computer


Right-click on the Webroot Spy Sweeper icon on your computer's taskbar. A menu for the program will appear. The taskbar is the bottom bar of your computer. The Webroot Spy Sweeper icon looks like a green bulls eye.Select "Exit" from the Webroot Spy Sweeper menu. Select "Yes" if asked if you wish to shut down the program.Click on the "Start" icon and select "Control Panel."Click on "Add / Remove Programs" if you are using Windows XP. Select "Programs and Features" if you are using Windows Vista or 7.Click on the "Webroot Spy Sweeper" program listing.Click on "Uninstall." A Webroot Spy Sweeper uninstall wizard will open.Select "Uninstall" in the wizard and hit "Next." Follow instructions on screen.Restart the computer if prompted.Click on "Start" and select "All Programs."Right-click on the "Webroot Spy Sweeper" folder and select "Delete."

Jun 14, 2011 | Computers & Internet

1 Answer

Webroot spy sweeper with antivirus has gone completely blank. I can't click on any buttons and it has a white, blank screen; it won't load either. I have Windows Vista and i dont think it's expired, yet....


It sounds like your Webroot Spysweeper With AntiVirus Program crashed.

1. Click on CTRL+ALT+ DEL keys (All at once) to bring up the task manager.

2. Under the Applications tab>Click on webroot spysweeper to highlight it. Then click on end task.

3. I would suggest you uninstall and re-install it.

4. Go to Start>Control Panel>Programs>Uninstall a Program

5. Scroll down thru all Programs until you find WebRoot Spysweeper. Click it to highlight it- then click uninstall.

6. When it is finished uninstalling-click on Start>Restart pc.

7. After you log in to your pc>re-install webroot spysweeper.

8. After installation is complete, reboot your pc. This should fix the problem.

Apr 25, 2011 | Webroot Spy Sweeper with AntiVirus:...

1 Answer

Purchased new pc w/windows 7 os. installed spy


In order to solve this problem you have to solve this problem
you have to uninstall Spy Sweeper.before that you open taskmanager and in the process tab,click on the respective process of spy sweeper
and stop it.Then you could uninstall it from your pc.

Then install Spy Sweeper from your cd.

Feb 07, 2010 | Webroot Spy Sweeper (spysweeper) for PC

1 Answer

Spy Sweeper purchased in July, 2009 will not work with Windows 7.


Ms Mason,

With Windows 7 there comes an improved Compatibility feature which allows you to run programs apparently not functional in Windows 7. In order to do this, please install the program as usual, making sure to tell the installation program to install a desktop icon. When it is finished, right click on the icon and select properties. The next window has a tab called compatibility. Click this tab and select Run program in... and select Windows Vista or Windows XP SP3 (either should work). I would also set it to run as administrator. See graphic below.

72f5458.png
If the program wont install at all, than explore the CD and do the same process with the "setup.exe" program on the CD.

Good Luck,

NOLA Tech

Feb 06, 2010 | Webroot Spy Sweeper 3 (667208652105) for...

1 Answer

Installed webroot antivirus w/spy sweeper. At a crawl...


My advice: uninstall it, and install the _free_ anti-virus software from Microsoft: http://www.microsoft.com/security_essentials
Enable the Windows Firewall.

Jan 27, 2010 | Webroot AntiVirus with AntiSpyware &...

1 Answer

Webroot 6.1 Antivirus/SpySweeper won't open after install


Dear User,

Though Webroot 6.1 Antivirus works fine on Windows 7, but its Spyweeper (anti spywear), is not seems to be compatible with Windows 7.

You can look for the version of webrrot that is fully compatible with windows 7.
OR
You can go to the free versions of Antivirus availables for Windows 7 (as AVG Free).

Thanks

Jan 24, 2010 | Webroot Spy Sweeper (spysweeper) for PC

1 Answer

I need driver update for my Webroot Spy Sweeper with Antivirus to make it work with Windows 7. I can't find where to get them on your site?


The driver isn't the problem, your version of the Webroot is - it's incompatible to Win 7.
Get the new version  http://www.webroot.com/En_US/consumer-products-antivirus.html?WRSID=3d790ba983c5fccf5b52599947ae46cb

Nov 27, 2009 | Webroot Spy Sweeper 3 (667208652105) for...

1 Answer

Webroot says loading but never finishes


please also upgrade the webroot spy sweeper sofware

Aug 08, 2009 | Webroot Spy Sweeper (spysweeper) for PC

1 Answer

Webroot SpySweeper 5.5 incompatible with Vista Home Premium 32bit


You can always try Spybot its free and will know for its detection and removal of spyware.

Dec 15, 2008 | Webroot Spy Sweeper (spysweeper) for PC

1 Answer

Spy problems


First Try This:
Try to uninstall Spysweeper and reinstall (Control Panel -> Add Remove Programs)


If it gets nasty reboot in to safe mode (follow these steps):
1. Restart your computer and start pressing the F8 key on your keyboard. On a computer that is configured for booting to multiple operating systems, you can press the F8 key when the Boot Menu appears.
2. Select an option when the Windows Advanced Options menu appears, and then press ENTER.
3. When the Boot menu appears again, and the words "Safe Mode" appear in blue at the bottom, select the "Windows XP with networking"

Once you are in safe mode do this:
1. Download the free microsoft app "Autoruns" from http://download.sysinternals.com/Files/Autoruns.zip
2. Extract the .zip file
3. double click the file "autoruns.exe"
4. The program will start autoscanning your computer to see what boots up with it (it will take a few min.... bottom left of screen tells you when it is done)
5. Make sure you are in the "Everything" tab (which loads up by default)
6. Hit CTRL + F (to do a Find)
7. Type "Spy" and hit ENTER
8. The first entry containing the word "Spy" in your startup instructions will be highlighted
9. Look at the "Image Path" column, if it contains anything like "C:\Program Files\Webroot\Spy Sweeper\" uncheck that item
10. Press F3 to see the next item containing the word "Spy"
11. Keep repeating steps 9 & 10 until you get through the entire list
I'm guessing you might find the following:
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\Program Files\Webroot\Spy Sweeper\SSU.EXE
C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe
12. Reboot as normal (spysweeper should not load up)
13. Attempt uninstall, reinstall again

Jan 05, 2008 | Webroot Spy Sweeper (spysweeper) for PC

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