Running Windows 7 Ultimate on Dell laptop, loaded Webroot w/Spy Sweeper 6.1 because Webroot said it would work with Windows 7. I have installed and uninstalled it several times but it still does not load . . . it just spins until I ''kill'' it. Can anyone help?
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Right-click on the Webroot Spy Sweeper icon on your computer's taskbar. A menu for the program will appear. The taskbar is the bottom bar of your computer. The Webroot Spy Sweeper icon looks like a green bulls eye.Select "Exit" from the Webroot Spy Sweeper menu. Select "Yes" if asked if you wish to shut down the program.Click on the "Start" icon and select "Control Panel."Click on "Add / Remove Programs" if you are using Windows XP. Select "Programs and Features" if you are using Windows Vista or 7.Click on the "Webroot Spy Sweeper" program listing.Click on "Uninstall." A Webroot Spy Sweeper uninstall wizard will open.Select "Uninstall" in the wizard and hit "Next."Follow instructions on screen.Restart the computer if prompted.Click on "Start" and select "All Programs."Right-click on the "Webroot Spy Sweeper" folder and select "Delete."
In order to solve this problem you have to solve this problem
you have to uninstall Spy Sweeper.before that you open taskmanager and in the process tab,click on the respective process of spy sweeper
and stop it.Then you could uninstall it from your pc.
With Windows 7 there comes an improved Compatibility feature which allows you to run programs apparently not functional in Windows 7. In order to do this, please install the program as usual, making sure to tell the installation program to install a desktop icon. When it is finished, right click on the icon and select properties. The next window has a tab called compatibility. Click this tab and select Run program in... and select Windows Vista or Windows XP SP3 (either should work). I would also set it to run as administrator. See graphic below.
If the program wont install at all, than explore the CD and do the same process with the "setup.exe" program on the CD.
The driver isn't the problem, your version of the Webroot is - it's incompatible to Win 7.
Get the new version http://www.webroot.com/En_US/consumer-products-antivirus.html?WRSID=3d790ba983c5fccf5b52599947ae46cb
First Try This: Try to uninstall Spysweeper and reinstall (Control Panel -> Add Remove Programs)
If it gets nasty reboot in to safe mode (follow these steps): 1. Restart your computer and start pressing the F8 key on your keyboard. On a computer that is configured for booting to multiple operating systems, you can press the F8 key when the Boot Menu appears. 2. Select an option when the Windows Advanced Options menu appears, and then press ENTER. 3. When the Boot menu appears again, and the words "Safe Mode" appear in blue at the bottom, select the "Windows XP with networking"
Once you are in safe mode do this: 1. Download the free microsoft app "Autoruns" from http://download.sysinternals.com/Files/Autoruns.zip 2. Extract the .zip file 3. double click the file "autoruns.exe" 4. The program will start autoscanning your computer to see what boots up with it (it will take a few min.... bottom left of screen tells you when it is done) 5. Make sure you are in the "Everything" tab (which loads up by default) 6. Hit CTRL + F (to do a Find) 7. Type "Spy" and hit ENTER 8. The first entry containing the word "Spy" in your startup instructions will be highlighted 9. Look at the "Image Path" column, if it contains anything like "C:\Program Files\Webroot\Spy Sweeper\" uncheck that item 10. Press F3 to see the next item containing the word "Spy" 11. Keep repeating steps 9 & 10 until you get through the entire list I'm guessing you might find the following: C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe C:\Program Files\Webroot\Spy Sweeper\SSU.EXE C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe 12. Reboot as normal (spysweeper should not load up) 13. Attempt uninstall, reinstall again