Question about Western Digital Passport WDXML800UE (WDXML800UETE) 80 GB Hard Drive

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Help I have a WD Passport external hard drive and my computer cannot detect it anymore. If I plug it into the computer, I can see the light on, so it means that it is running, but nothing actually happens. I really have to recover all the information that I put on this hard disk. Can you help? Thanks

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Re: help

Wiggle the cable connected to the drive gently up and down and side to side

I have the same problem with one of my drives lights up but no detect, by doing the above it works. I think the connector inside "the contacts" don't make good contact with the cable while doing this hold the drive in your hand you will know when it makes good contact becuse you will feel the drive spining and then you'll see windows display the folders.

thanks for rating

Posted on Jan 10, 2008

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Re: help

I'm assuming your drive is connecting through a USB port? Does another computer see the drive if you plug it in? You may have to remove and reinstall your USB drivers through the Device Manager screen. Windows will automatically put them back in when you reboot (you don't have to do anything). Sometimes this clears up USB issues like you are having.

Did you try all of your USB ports?

Posted on Jan 08, 2008

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