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Dell printer 720 coonected to power and laptop OK, icon shows printing waiting, but nothing happens. Printer on/off button winking. When top is opened cartidges do not move to centre.

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Unplug the power of the printer, wait 30 seconds and plug it back in. This should reset the printer. Make sure all your drivers and software for the printer is installed.

Posted on Nov 13, 2009

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Dell 720 printer quit working. Acts like it's


Your ink cartridges are depleted. Refill them or buy new ones.

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Dell 720 printer won't print.


The problem could be because of ONE out of FOUR problems listed below. Try the steps recommended and it should fix the problem.

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My Dell 720 printer won't work withmy dell 1521


All printers are compatible to a degree.

What operating system are you running on your dell 1521 laptop? What drivers are supported on your Dell 720 printer?

If you are running Windows Vista on your laptop and there are only drivers for your printer up until Windows XP and nothing is on Dell's website for your printer in terms of drivers, then you can only try to run Windows Vista in Compatibility Mode.

If this doesn't work, then you'll need to get a new printer.

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Delete the printer icon and disconnect the USB cable. Restart the laptop, reconnect the USB cable to see if your laptop recognizes the printer. If so, install the printer driver. If not, probably USB cable or port issue. Hope this helps.

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Can you provide a little more information. Is the printer green power light on but neither of the red lights. Does the printer just sit there doing nothing, or does it go through the motions of printing and produce a blank sheet. If it does nothing, can you check the print queue (double click the printer icon). If there are a mass of jobs waiting (all the times you've attempted to print something), right click and select cancel all jobs. When the print list is clear, right click the printer icon and select properties. Now click on test print. If nothing happens as before, cancel this job also. Then go to control panel and uninstall the Epson printer software (the "driver"). Reboot and reinstall the printer driver. Report back if it's still not behaving.

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on a windows system, go to printers and faxes, delete all icons there. unplug the printer, reboot your computer, then as soon as your computer is up, connect the usb cable... now wait.....
after about 5 mins, check printers and faxes if it has an icon for your printer, if it does then print a test page, if it does not show an icon, try another cable, try another usb port or try it on another computer entirely...

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1 Answer

I cannot connect a dell 720 printer to dell laptop Inspiron 1501 (Vista). It says it is installed but a message comes up that communication is not available.


First, shut down your computer and priner. Unplug both from the wall outlet, Unplug the printer from the computers USB receptical. Next, plug both the computer and printer back into the wall, and turn on ONLY THE COMPUTER. After the computer is fully initialized, plug the printer into the computer's USB socket and turn printer on. A small window on your screen should say:NEW HARDWARE FOUND. it will ask if you want it installed, click on YES. and just follow the onscreen instructions, and make sure your printer driver is compatible with VISTA..To check, go to http://support.dell.com and left click on WINDOWS VISTA SUPPORT. Left click on LATEST VISTA DRIVER UPDATES, and follow the onscreen instructions to check what you have now, and what you may have to download.. If, after downloading and installing VISTA COMPATIBLE SOFTWARE,you still get the communication message, try this: On the windows screen, left click on START. left click on CONTROL PANEL, then left click on PRINTERS. Find your Dell printer icon and RIGHT CLICK on the icon.. On the drop down menu, left click on PROPERTIES. On the Properties window, left click on the PORTS tab. Make sure USB VIRTUAL PRINTER PORT FOR DELL is checked. If no, select that port, left click on the check box, also check ENABLE BIDIRECTIONAL SUPPORT and ENABLE PRINT SPOOLING boxes. Then left click on APPLY, then Ok. The Dell printer icon should show READY. Try a test print to check operation.

Aug 11, 2008 | Office Equipment & Supplies

1 Answer

Dell 720 Printer not printing envelopes.


I got the printer to print envelopes again. I completely uninstalled the printer, then reinstalled it by simply pluging the USB connection in. After I had first uninstalled it after the envelope problem started I had been using the 720 printer CD to reinstall it, and it still wouldn't print envelopes. I looked for and found the printer installition instructions and saw that I didn't need the CD to install it. (It was causing a software conflict). The Dell 720 Printer came with my Dell Dimension E310 PC new and the printer software was already on the hard drive. All I had to do was plug in the USB cable, and the printer was up and running like new again. Don't forget, if you don't want Dell to monitor your printer use, DO NOT check the box to allow that when it comes up during installation, other wise you'll get that icon showing up. Hope this helps. Chuck

Jan 09, 2007 | Dell Inkjet 720 Printer

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