There is a problem with my scanner(documate 510) for a while...every time i want to scan something it shows me "error code 2019", "unable to comunicate with the TWAIN device". i re-plugged all the cables, i uninstall and re-install the drivers..nothing... the same error. sugestions? ps. i havent tried o use it on another computer.
Click the "+" next to "Imaging Devices". This will show all Imaging Devices previously and currently connected to the computer.
If listed, right-click on the DocuMate 510 then left click on "Uninstall"
If asked to confirm the uninstall, click "OK"
If the scanner is listed more than one time, uninstall ALL occurrences of the scanner
IF you see "?Other Devices" in the device manager list, click on the "+" to view the list of Other Devices
Right click on any instince of the scanner in this list then left click on "Uninstall" The scanner may be listed as any of the following:
Once the scanner has been completely removed from Device Manager, turn the scanner back on
If there is no Found New Hardware message when the scanner is turned back on and the scanner is not listed in Device Manager under Imaging Devices or Other Devices, this typically means the scanner is not communicating correctly with the computer. Try plugging the scanner into a different USB port or using a different USB cable.
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Welcome [ What's in the Box ~ The Xerox DocuMate 510 Scanner ~ What You Need ~ Documentation ]
Installation [ Before You Begin ~ Step 1: Assemble the Scanner ~ Step 2: Install the Software ~ Step 3: Connect the Power Supply ~ Step 4: Connect the USB Cable and Turn on the Power ~ Additional Applications Available with Your Scanner ~ View the User Guides ~ Register Your Scanner and Check for Updates ]
Scanning [ Loading Documents to Scan ~ Load a Stack of Documents ~ Load a Single Page ~ Scan from the One Touch Button Panel ~ Check the Scan Settings Before Scanning ~ Using the One Touch Panel ~ About the One Touch Button Panel's Names and Icons ~ The Default One Touch Settings for Your Scanner ~ Configuring the One Touch Buttons ~ About the One Touch Properties Window ~ Selecting New Settings for a Button ~ Setting Destination Application Properties ~ Selecting Document and Page Format Options ~ Scanning with Optical Character Recognition (OCR) ~ Renaming a One Touch Button ~ Selecting Options for a Button ~ Creating a New Scan Configuration ~ Editing or Deleting Scan Configurations ~ Configure Before Scan ~ Scan and Burn to a CD ~ Scanning with Event Forwarding ~ Creating an HTML Web Page from Your Scanned Documents ~ Transferring Scanned Documents to Storage ~ Checking the Hardware and Setting the Lamp Power Saving ]
Scanning with the TWAIN Interface from PaperPort [ Accessing the TWAIN Interface from PaperPort ~ The Two TWAIN Interface Options ~ Scanning from the TWAIN Basic Interface ~ Scanning from the TWAIN Advanced Interface ~ Adjusting the Image with the Advanced Interface ~ Adjusting the Resolution ~ Adjusting the Brightness and Contrast ~ Adjusting Gamma, Saturation, and Color Hue ~ Adjusting Input Size ~ Creating a New Advanced Interface Profile ~ Display the Device Configuration ~ Setting Up PaperPort to Work with Your Scanner ]
Scanning with the WIA Interface [ Fine Tuning Your Scans ]
Maintenance [ Clearing Paper Jams ~ Care and Maintenance ~ Cleaning the Scanner Glass ~ Cleaning the Automatic Document Feeder ~ Replacing the ADF Pad Assembly ~ Replacing the Roller Assembly ~ Troubleshooting ~ Error Light Troubleshooting Codes ~ Uninstalling Your Scanner ~ Uninstalling the Scanner and One Touch Software ~ Uninstalling the PaperPort Software ~ To Install Another Driver ~ Xerox DocuMate 510 Scanner Specifications ~ Xerox DocuMate 510 Parts List ]
PLEASE SEE THE COMMENTS ON INSTRUCTIONS TO REINSTALL
you probably have something on the scanning bulb when it goes through the feeder. The scanning bulb is directly to the left of where you use the flatbed. Clean that glass with a dry, clean cloth and you should be back in business.
If it is new, and not assuming there is a hardware problem with the scanner (some fault), might be a software problem. If the scanned image from the flabed is OK the drivers would be installed properly. You do not say which software you are using but when you have a "Professional" documentscanner and intend to use it for "production" scanning you need proper software also, To scan, to mix documents, rearrange pages, auto remove blank pages, deskew, produce small PDFs even when scanning color and so on. Look at PixEdit - it will do the job for you.