Question about Xerox DOCUMATE 510 Flatbed Scanner

1 Answer

Error code 2019

There is a problem with my scanner(documate 510) for a while...every time i want to scan something it shows me "error code 2019", "unable to comunicate with the TWAIN device". i re-plugged all the cables, i uninstall and re-install the drivers..nothing... the same error.
sugestions?
ps. i havent tried o use it on another computer.

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  • 7 more comments 
  • zgribulici Jan 08, 2008

    hi
    thanx for the solution:) i ve managed ..finally..it was not because of the scanner, the problem, but because of the soft(i have no idea why). i scanned with another scanner first(hp) and then i try with docu mate.i have no idea why.
    thatxn anyway, have a nice day

  • Caral Feb 07, 2008

    get error 2019

  • Anonymous Mar 13, 2008

    Newly installed DocuMate 510 scanner driver and Paper Port 11 experiences the same error code 2019 everytime I attempt a scan - meaning I can't scan in PP11.

  • Anonymous Mar 14, 2008

    I am having an identical problem



    Dave

  • brooke1111 May 20, 2008

    there is a problem with my scanner(documate 510) for a while...every time i want to scan something it shows me "error code 2019", "unable to comunicate with the TWAIN device". i re-plugged all the cables, i uninstall and re-install the drivers..nothing... the same error.
    sugestions?

  • ango_pace Aug 05, 2008

    restart the computer and scan it again

  • staceyken Nov 18, 2008

    I cannot get my Documate 510 scanner to scan- get Error code 2019-Unknown error. No idea what to do now.

  • mountaingate Dec 15, 2008

    I received System error code 250 then error code 2019. The scanner worked fine last Friday. What gives?

  • Robert Wolfson
    Robert Wolfson Jan 07, 2009

    Can't install drivers. Using Vista Home Premium

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  • Master
  • 2,072 Answers

Step 1 - Verify the scanner's power and connection

  1. Verify that the scanner is turnned on
  2. If the Check or Ready light on the scanner is flashing, click VIS1023 - Check Light Blinking on ADF Scanner for more information
  3. Check that the USB cable is connected to both the scanner and the computer
    • It is recommended that the scanner be connected directly to the back of your computer with a 6 foot or shorter USB cable
Step 2 - Redetect the scanner in device manager
  1. Turn the scanner off
  2. Click Here and select "Run" or "Open"
  3. The Windows Device Manager will open
  4. Go to "View" and choose "Show Hidden Devices"
  5. Click the "+" next to "Imaging Devices". This will show all Imaging Devices previously and currently connected to the computer.
  6. If listed, right-click on the DocuMate 510 then left click on "Uninstall"
  7. If asked to confirm the uninstall, click "OK"
  8. If the scanner is listed more than one time, uninstall ALL occurrences of the scanner
  9. IF you see "?Other Devices" in the device manager list, click on the "+" to view the list of Other Devices
  10. Right click on any instince of the scanner in this list then left click on "Uninstall"
    The scanner may be listed as any of the following:
    • USB Scanner
    • USB Device
    • Unknown Device
    • DocuMate 510
  11. Once the scanner has been completely removed from Device Manager, turn the scanner back on
If there is no Found New Hardware message when the scanner is turned back on and the scanner is not listed in Device Manager under Imaging Devices or Other Devices, this typically means the scanner is not communicating correctly with the computer. Try plugging the scanner into a different USB port or using a different USB cable.

Posted on Jan 08, 2008

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