Question about Epson Stylus Photo RX500 Printer

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I get an error message saying: error: printer error, see documentation & call for support. Its a epson stylus photo rx500. I tried the suggestion in one of the questions, but all I got was a message saying: copy endurance and the setup button giving me its messages, but nothing happens when I press any of these. The red exclamation mark is flashing and the ink cartridge carrier will not come out of the right hand corner when I lift the lid

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Did it say for some time before, that certain parts are approaching end of their service life, or something to that effect?
If so, this might be the explanation:

SOME THEORY
The printer has a waste ink pad, which basically isa plastic container with felt in it. When the printer cleans the heads,either as commanded by you, or initially before printing, it spits outsome ink into this pad. The printer remembers an approximate count ofink that has gone into the pad in a "protection counter", and signalswhen the counter reaches a predefined limit.

Of course, this padhas a limited capacity. Theoretically, you should take your printer toa service workshop for waste pad replacement and resetting of thecounter - the printer is designed not to let the waste ink overflow andleak under the printer.
Of course the limit is set with a safetymargin, for a worst-case scenario, when you "pour" ink constantly andit has no time to dry.

SOLUTION
If you want to becompletely inline with manufacturer's specifications, and especially ifthe printer is still under warranty, you should contact EPSON serviceto do the right thing.

If however you want to live on the edge,you can download a special utility to reset the protection counter,replacing the felt or cleaning it yourself, or - if you are even moreadventurous - without replacing the pad altogether, counting on thefact, that the waste ink dries out all the time and in practice the padshould accept twice as much as the producer assumed - but don't placeyour printer on that antique table or sofa afterwards...
If you want to give it a try, go to this webpage to download the software (TIP: DON'T be tempted to change any other settings, as you may render your printer useless):
http://www.ssclg.com/epsone.shtml

Posted on Nov 13, 2009

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Posted on Jan 02, 2017

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My RX500 is recognized in the device manager and says that it is working properly. When I click print on my computer...the printer cache SAYS that it's printing...but the printer doesn't respond to the...


Epson Stylus Photo RX500
TROUBLE SHOOTING GUIDE

Question History
Step 1 WHICH MODEL ARE YOU USING? Stylus Photo RX500 Step 2 What were you doing when the problem occurred? Printing Step 3 What happened when you tried to print? No response from the device Step 4 How are you printing? From the computer Step 5 Are any of the Mode lights on? Yes Step 6 Which message is displayed on your device's control panel? None of the above Step 7 WHAT IS THE DEVICE'S STATUS? Ready Step 8 Are you able to print your device's nozzle check using the buttons on its control panel? Yes Step 9 Do you see an error message on your computer screen? No Step 10 Which operating system are you using? Windows XP Step 11 Make sure the correct printer and port are selected in the software. Does that fix the problem? No Step 12 Reconnect or reconfigure your cabling. Does that fix the problem? No
Says for you to Contact Epson
1. Based on the information you provided, here is what you need now.
http://er.epson.com:8001/start
Based on the information you provided, here is what you need now. Please contact Epson to resolve this problem with a technical support representative
(562) 276-4382
6 A.M. to 6 P.M., Monday-Friday
(Pacific Time)


If you find this helpful, pls rate me.
Thanks and Good Luck......



Dec 27, 2009 | Epson Stylus Photo RX500 Printer

3 Answers

Our epson stylus rx500 printer has been saying ERROR: Printer Error --> See documentation & call for support


this means that you may need a reset your ink waste counter. try to perform this

For the RX500 - Hold down "clear + setup + on"

continue to hold the buttons until the printer had powered on, then off again, then back on. Once I noticed that the LCD had flashed a blank screen, I let go of the 3 keys. In the LCD window I was given access to 3 options using the select keys.

The first had something to do with calibrating the scan light, the second option said "startup." The 3rd did the trick. An abbreviation resembling "ink pad level" was what I was looking for. Here is where I forget what I did... I think that I pressed "OK" on the keypad,. It did nothing. Then I think that I held down the clear button for around 10 seconds. When I let go of the clear button, the LCD read "Press Power to Reset." All better now!


post me a review should this work sir / ma'am coz it did for me

Sep 23, 2009 | Epson Stylus Photo RX500 Printer

1 Answer

Scanner error


Press the On button to turn off the Stylus Photo RX500. Unlock the transportation lock. Make sure that all packaging materials have been removed. Turn on your Stylus Photo RX500 again. If the error message still appears, call Epson so they can replace your printer.
Goodluck.

sherlyn C.

May 23, 2009 | Epson Stylus Photo RX500 Printer

1 Answer

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I used some less expensive generic ink cartridges on my RX500 and had a similar experience with the black. If you're already using the Epson brand, done the head cleaning, realignment and nozzel checks, I'm not much help. Try Epson's support at their web site.

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