Question about Kenmore HE2 Plus Front Load Washer

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Water in softner compartment

After wash is complete, there is a lot of water in the softner compartment. How can I fix this myself?

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Take out the drawer and clean the compartment and pipe at the end of the drawer with hot soapy water - washing up liquid works well. Clean all around it. Use a pipe cleaner, cotton buds or piece of coiled curtain wire to ensure that the U shaped pipe is clear of obstruction. Pull it back and forward to dislodge any accumulated fabric conditioner. To show this is working OK, put it in the sink and fill up the compartment with water until it is overflowing then stop. The water should drain out of the compartment on its own.

Next, where the drawer fits in the machine clean the water exit above the drawer with a washing up brush. This can appear brown or white depending on your water type. If this is OK then try running the machine. If there is still a problem, remove the drawer again and turn off the power at the mains. Use something like a paper clip to poke all the holes in the water dispenser area above the drawer. There are lots of them so some patience might be required. If you live in a hard water area it could be blocked with limescale in which case an application of a descaling mousse or spray will assist. Once complete, make sure you rinse the drawer area, drawer and put the drawer back in and run the machine on a short cold fill wash cycle. Put some fab con in the drawer to test that the machine drains it correctly. A good idea is to slightly water down fab con concentrate as it will eventually clog up the dispenser. If all is well then there will be no fab con left. If it is still there then you will need to get into the water dispensing area to see what is wrong. Occasionally the mechanism can get jammed, lose a spring or just get broken, in which case it will need replacing.

Posted on Nov 13, 2009

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Posted on Jan 02, 2017

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My question is this..why doesnt my clothes smell like fabric softner?? They dont smell at all..like i never put anything in there...and the fabric softner compartment never fully drains of its water what...


The fabric softener may be unscented.

The softener compartment is flushed during the wash cycle to clear it completely, therefore some water remains at the end.

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You need to poke all the holes clear in the top of the dispenser housing with a piece of wire or similar.
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Softner Compartment won't drain


this may be a faulty valve that allows the water to fill the softner compartment.to check the draining capability remove the drawer and take it to a sink make sure it remains level you you sink tap or a cp of water and fill the compartment almost to the top and it should start draining once it starts to drain stop putting water in and watch it. it should finish draining by itself there will be some water left in it but only a small amount. if it does not drain clean it out.

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Fabric softner still in compartment after wash is completed


take out soap box first and clean,i would say that water valve coil is probably blown though,should read around 3kilohm resitance checked when unplugged hope this helps

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You must take out the compartment and empty it out before adding any bleach the next time, there is a type of button way in the back that you press down on pull out the entire door and empty the water for the next washing. You must press down very hard the entire door does come out check out your book for instructions it is way in the back on the left hand side. This happens to mine once in a while not all the time.

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Is the softener entering the machine; that is at the appropriate time? You can take a peep at this time, if possible. If it is water it is okay; this is just the remaining water. The softener is dissolved with water and flushed into the machine.

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