Question about HP iPAQ RX3715 Pocket PC

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Screen problem My touch screen wont respond to the stylus, it was working fine til i installed some software. Active sync still works, so I Uninstalled all the software but no luck. I then tried soft resets and a hard reset a couple of times but now it is stuck on tap screen to align screen page. Is this a software issue or is the screen duff?

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  • 59 Answers

Sometimes 3rd party apps that don't work so well with the palms can freeze them up.

http://kb.palm.com/SRVS/CGI-BIN/WEBCGI.EXE/,/
?St=2,E=0000000000825403011,K=4996,Sxi=18,Case=Obj(26419)


You could do a hard reset and when you initially sync the palm, when it asks you for a profile choose a new one and see if this method removes your problem.

Diagnosing problems by 3rd parties link- http://kb.palm.com/SRVS/CGI-BIN/WEBCGI.EXE?
New,Kb=PalmSupportKB,ts=Palm_External2001,Case=obj(27908)

More info-

Does the calibrator keep looping or not seem to work?
If you can access the calibrator, but it loops through the target sequence (repeatedly asking you to tap the targets), there may be a physical problem that's causing your touchscreen to be confused:

  • Do you use an adhesive screen protector? A screen protector which is trapped under the screen edge may interfere with touchscreen calibration. Occasionally, just having the screen protector on the screen can cause the issue. Try removing the screen protector.
  • You may have debris trapped under the edge of the screen. Use the corner of a piece of thin, stiff paper (copier paper works well) to very gently slide all around the edge of the screen. Don't let the corner of the paper travel more than an eighth of an inch under the screen edge frame. By doing this, you may be able to dislodge small particles of debris trapped under the frame.
  • A heavy impact or scrape to the touchscreen can cause permanent damage. If your touchscreen is damaged, you may need a repair

Posted on Jan 08, 2008

  • Eduard Vander Smitte
    Eduard Vander Smitte Jan 11, 2008

    http://palmdiscovery.netfirms.com/nfblog...
    palm-problems-pt-2-digitizer-fixes/

    This has some good digitizer fix ideas, the whole link won't fit on the post so you have to copy and paste. Hope it helps!

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Try A soft reset, open the back/battery cover and press on the reset button w/your stylus.

If it still is the same check to see if you have any programs that make 'modifications' to Windows Mobile, or Touch flo 3d, etc. As it might cause the problem. If you recently installed a program, try removing it. Of course you would have to do this through activesync or the vista equivilent.(Windows Mobile Device Center)

To do this in active sync go to Tools>Add/Remove Programs. Not sure about vista as i dont have it.

If you still can't fix it, do a hard reset, its in settings>clear storage, but i dont know how you would get to it.
Or use the hardware buttons, while the diamond is on, press/hold the power button, volume down (lower one) button, and ok/enter button, at the same time, with your stylus, press the reset button in the back. Yeah it sounds like im lying, but im not :P (Note some say you don't need to press the power button too, try a combination of the 2 if mine didnt work.

HARD RESET WILL REMOVE ALL YOUR DATA! So make sure you sync all your contacts to outlook on your PC through active sync, and make sure they're there. Your programs will be removed and will have to be reinstalled manually (other than the originally included software, like internet explorer, opera, office, etc). But if you installed through a setup file on your pc, which later makes activesync install it onto your diamond, you can reinstalled through active synce after a hard reset, by going to add/remove programs and checking the boxes for the software you want to reinstall.

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HTC Touch hard reset 14 January 2008
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You can also get tips & tricks from www.htcwiki.com
It has the latest and great updates, software, even known issues if you ever come across this. HTC does recommend that you do a master/hard reset once a quarter to keep it moving smoothly. Also, ensure you don't have a lot of open running programs. Perhaps once a day, clean the cashe and history. Do a soft reset (aka battery pull) once or twice a week. All depends on how hard you play with this lovely PDA device!

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