Question about Televison & Video
Sky+ error message sky +error ocured press select to start press backup to continue without sky+ functionality.
Have we now lost all our pre-recorded items as we cannot gain access to planner or instant record now
Thanks for any help
Sky can do it but we lose everything as they will wipe the hard drive and we have 85% recorded some of which are still to be viewed!
a 6ya expert can help you resolve that issue over the phone in a minute or two.
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Posted on Jan 02, 2017
hi, their is a common fault with certain sky+ boxes and their isnt nothing you can do yourself to solve the problem, you need to contact sky and ask them to reset your box they can do it over the phone so they dont need to come out.
But if after they reset it you still have the problem then they will come out and replace the whole box, if you have had your box for over a year they may tell you your warranty is up and you have to pay for a new box just tell them knowbody told you this and if you had know about this you wouldnt have taken sky out tell them you will cancel your contract if the problem is not put right, after you tell them this they will offer to change the box for free as they make a hell of a lot more money from your subscription than they do from repairs.
Before you do that though check you have enough free room on your hard drive you may need to delete stuff if its nearly full as this could be giving you the problem.
Let me know how you get on or if you need furtther assistance ok
Posted on Jan 18, 2010
Reset your Sky Box. That fixes 98% of all problems, disconnect from power reset, button at rear usually. Power back up, this may just fix your problem. Otherwise, get the Sky unit replaced.
Posted on Mar 29, 2010
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