Question about Compaq Presario 5000 PC Desktop

1 Answer

A pop up always comes up for me to scan my computer. If i try to close the pop up it will start scanning. If i click ok it will start scanning. If I click cancel it willl satart scanning. How can I remove this thing? please?

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  • akin Nov 13, 2009

    Yeah i tried going to add or remove programe i did not see anything strange or I dont know the name

  • akin Nov 14, 2009

    This thing will not even let me go to microsoft wedsite everytime i try it changes it to some useless site.

  • akin Nov 14, 2009

    This thing will not even let me go to microsoft wedsite everytime i try it changes it to some useless site.

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If you know the name of the program and assuming you have windows xp go to start clcik on control pannel then clcik on add and remove programs, go to the name of the program that keeps poping up and click on remove this program and close out and reboot, if it comes back on you have a virus and need to go to windows and download windows defender to get rid of the bug.

Posted on Nov 13, 2009

  • Bruce Hathcock Nov 13, 2009

    go to the microsoft web page and download windows defender it will kill it or go to Malrware bytes and do a scan on the computer there you can also click on start then run and type msconfig go to start ups and look for any programs that you do not know who they are and remove the check boxk, next close and rebot and it will show you that your in specail set up click don't restart now next if you still have it doing it keep checking one box at a time till you get it stopped if you can't get it stopped then go to start control pannel then clcik on automatic scans or sceduled taks and stop all sceduled tasks then reboot and see if it stops. if you can't figure it out you will have to get someone to give you online help to fix it.

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1 Answer

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As long as the printer/scanner is hooked up to the computer, you should be able to put the document on the glass face down, close the lid and press the scan button. The HP screen will pop up on the computer screen, don't mess with that, just let the document scan (it should show you the progress) and once it's done, it will ask you if you want to scan something else or be done. If your done, click done and then it will open up the HP window and show you what you scanned. To retrieve the scan, I always go to start, my documents, my scans and look for the current month and year, open that folder and then you have access to the document you just scanned. Hope this helps.

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I can't scan


When scanning documents on my MFC 7420, this is what I do. Place document on th scanner bed and don't press any buttons, leave it whatever mode it is in. Go to the computer and click on start> program files> scansoft paperport> open paperport se. When paperport is open click on the scan icon in the upper left corner. A dialog box on the left hand side will ask what you want to scan a picture or document. Select accordingly and press the scan icon.
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1 Answer

Scanner


Are you getting a NO SCAN OPTION

If you are getting this message when you are trying to scan from the All-In-One.
And If the software is successfully installed in your computer, then you should have a icon in your desktop as HP Solution /HP Director (if not got to Start> All Programs>
HP> HP Solution Center)/HP Director Then try scanning from there, if you are able to scan from there then try the steps bellow.
Open solution center> Settings> Scan settings> Scan to setup> Then in this window click on Restore defaults> Then apply or ok and close all the windows and try to scan from the
All-In-One printer.
If it still does not work then try the bellow steps:
Go to:
My computer>C:windows>system32
Copy hpzipm12
minimize this window
Right click on Start button on the computer>Explore>Programs>Startup>edit>paste
minimize this window.
Go back to My computer>C:>windows>system32
Copy hpzinw12
minimize this window

Right click on Start button on the computer>Explore>Programs>Startup>edit>paste
Now you will see two new files in Startup
Now go to My Computer>C:Program Files>HP>Digital Imaging>bin>
Copy hpqtra08
close this window
Right click on Start button on the computer>Explore>Programs>Startup>edit>paste
Restart the computer
Open Hp Solution Center> Settings>Scan settings and preferences> Scan to button>
check destination list> if available applications are not in the destination list then add them in the front panel destination
Tried to scan.

If the software is not installed then you will have to install the printer driver and software sucessfully first.

Good Luck

Oct 12, 2008 | HP Officejet J5780 All-In-One InkJet...

2 Answers

Why wont it scan?


If you are getting this message when you are trying to scan from the All-In-One.

And If the software is successfully installed in your computer, then you should have a icon in your desktop as HP Solution /HP Director (if not got to Start> All Programs>
HP> HP Solution Center)/HP Director Then try scanning from there, if you are able to scan from there then try the steps bellow.
Open solution center> Settings> Scan settings> Scan to setup> Then in this window click on Restore defaults> Then apply or ok and close all the windows and try to scan from the
All-In-One printer.
If it still does not work then try the bellow steps:
Go to:
My computer>C:windows>system32
Copy hpzipm12
minimize this window
Right click on Start button on the computer>Explore>Programs>Startup>edit>paste
minimize this window.
Go back to My computer>C:>windows>system32
Copy hpzinw12
minimize this window

Right click on Start button on the computer>Explore>Programs>Startup>edit>paste
Now you will see two new files in Startup
Now go to My Computer>C:Program Files>HP>Digital Imaging>bin>
Copy hpqtra08
close this window
Right click on Start button on the computer>Explore>Programs>Startup>edit>paste
Restart the computer
Open Hp Solution Center> Settings>Scan settings and preferences> Scan to button>
check destination list> if available applications are not in the destination list then add them in the front panel destination
Tried to scan.
Good Luck

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1 Answer

C3180 will not scan


If you are getting this message when you are trying to scan from the All-In-One.
And If the software is successfully installed in your computer, then you should have a icon in your desktop as HP Solution /HP Director (if not got to Start> All Programs>
HP> HP Solution Center)/HP Director Then try scanning from there, if you are able to scan from there then try the steps bellow.
Open solution center> Settings> Scan settings> Scan to setup> Then in this window click on Restore defaults> Then apply or ok and close all the windows and try to scan from the
All-In-One printer.
If it still does not work then try the bellow steps:
Go to:
My computer>C:windows>system32
Copy hpzipm12
minimize this window
Right click on Start button on the computer>Explore>Programs>Startup>edit>paste
minimize this window.
Go back to My computer>C:>windows>system32
Copy hpzinw12
minimize this window

Right click on Start button on the computer>Explore>Programs>Startup>edit>paste
Now you will see two new files in Startup
Now go to My Computer>C:Program Files>HP>Digital Imaging>bin>
Copy hpqtra08
close this window
Right click on Start button on the computer>Explore>Programs>Startup>edit>paste
Restart the computer
Open Hp Solution Center> Settings>Scan settings and preferences> Scan to button>
check destination list> if available applications are not in the destination list then add them in the front panel destination
Tried to scan.

And if the software is not installed the you will have to install the Printer driver / Softaware Sucessfully first.
Good Luck

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1 Answer

Scannning photo


I hope you get this message when you are trying to scan fom the All-In-One stand alone machine itself and windows operating system...?

If then follw these steps mentioned bellow:
And If the software is successfully installed in your computer, then you should have a icon in your desktop as HP Solution /HP Director (if not got to Start> All Programs>
HP> HP Solution Center/HP Director) Then try scanning from there, if you are able to scan from there then try the steps bellow.
Open solution center> Settings> Scan settings> Scan to setup> Then in this window click on Restore defaults> Then apply or ok and close all the windows and try to scan from the
All-In-One printer.
If it still does not work then try the bellow steps:
Go to:
My computer>C:windows>system32
Copy hpzipm12
minimize this window
Right click on Start button on the computer>Explore>Programs>Startup>edit>paste
minimize this window.
Go back to My computer>C:>windows>system32
Copy hpzinw12
minimize this window

Right click on Start button on the computer>Explore>Programs>Startup>edit>paste
Now you will see two new files in Startup
Now go to My Computer>C:Program Files>HP>Digital Imaging>bin>
Copy hpqtra08
close this window
Right click on Start button on the computer>Explore>Programs>Startup>edit>paste
Restart the computer
Open Hp Solution Center> Settings>Scan settings and preferences> Scan to button>
check destination list> if available applications are not in the destination list then add them in the front panel destination
Tried to scan.
Good Luck

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1 Answer

Scanning


If you are getting this message when you are trying to scan from the All-In-One on a windows operating system.
And If the software is successfully installed in your computer, then you should have a icon in your desktop as HP Solution /HP Director (if not got to Start> All Programs>
HP> HP Solution Center)/HP Director Then try scanning from there, if you are able to scan from there then try the steps bellow.
Open solution center> Settings> Scan settings> Scan to setup> Then in this window click on Restore defaults> Then apply or ok and close all the windows and try to scan from the
All-In-One printer.
If it still does not work then try the bellow steps:
Go to:
My computer>C:windows>system32
Copy hpzipm12
minimize this window
Right click on Start button on the computer>Explore>Programs>Startup>edit>paste
minimize this window.
Go back to My computer>C:>windows>system32
Copy hpzinw12
minimize this window

Right click on Start button on the computer>Explore>Programs>Startup>edit>paste
Now you will see two new files in Startup
Now go to My Computer>C:Program Files>HP>Digital Imaging>bin>
Copy hpqtra08
close this window
Right click on Start button on the computer>Explore>Programs>Startup>edit>paste
Restart the computer
Open Hp Solution Center> Settings>Scan settings and preferences> Scan to button>
check destination list> if available applications are not in the destination list then add them in the front panel destination
Tried to scan.
Good Luck

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1 Answer

Scanning


This message will come up when you are scanning from the Stand alone printer not from the computer.

If the software is sucessfully installed in your computer,
Then you should have a icon which says HP Director / HP Solution Center (If not Goto> Start> All Programs> HP and then you will see them
Open HP Director/Solution Center and try scanning from there, It should scan from there.
If yes then go to settings> Scann Settings> Scan to setup> There you see an option which says Front panel Destination list> Click that and there you see a options says Restore Defaults> Click that> then Apply and Ok> And close all the indows and try scanning from the All-In-One.

If it does not work then try the steps bellow:

Go To:
My computer>C:windows>system32
Copy hpzipm12
minimize this window
Right click on Start button on the computer>Explore>Programs>Startup>edit>paste
minimize this window.
Go back to My computer>C:>windows>system32
Copy hpzinw12
minimize this window

Right click on Start button on the computer>Explore>Programs>Startup>edit>paste
Now you will see two new files in Startup
Now go to My Computer>C:Program Files>HP>Digital Imaging>bin>
Copy hpqtra08
close this window
Right click on Start button on the computer>Explore>Programs>Startup>edit>paste
Restart the computer
Open Hp Solution Center> Settings>Scan settings and preferences> Scan to button>
check destination list> if available applications are not in the destination list then add them in the front panel destination
Tried to scan.

Sep 10, 2008 | HP Officejet 5610 All-In-One InkJet...

1 Answer

Scanner


If you are getting this message when you are trying to scan from the All-In-One.
And If the software is successfully installed in your computer, then you should have a icon in your desktop as HP Solution (if not got to Start> All Programs> HP> HP Solution Center) Then try scanning from there, if you are able to scan from there then try the steps bellow.
Open solution center> Settings> Scan settings> Scan to setup> Then in this window click on Restore defaults> Then apply or ok and close all the windows and try to scan from the All-In-One printer.
If it still does not work then try the bellow steps:
Go to:
My computer>C:windows>system32
Copy hpzipm12
minimize this window

Right click on Start button on the computer>Explore>Programs>Startup>edit>paste
minimize this window.

Go back to My computer>C:>windows>system32
Copy hpzinw12
minimize this window

Right click on Start button on the computer>Explore>Programs>Startup>edit>paste
Now you will see two new files in Startup

Now go to My Computer>C:Program Files>HP>Digital Imaging>bin>
Copy hpqtra08
close this window

Right click on Start button on the computer>Explore>Programs>Startup>edit>paste
Restart the computer

Open Hp Solution Center> Settings>Scan settings and preferences> Scan to button>
check destination list> if available applications are not in the destination list then add them in the front panel destination
Tried to scan.

Good Luck

Sep 04, 2008 | HP OfficeJet 6310 All-in-One Printer...

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