Question about Microsoft Windows XP Home Edition

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Error code 2352

I cannot install any new antivirus. half way through installation it stops due to error code 2352 - help please

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  • leejaby Jan 09, 2008

    The antivirus i was trying to install had already been working on my pc before.

  • Anonymous Apr 27, 2008

    can't install programs due to error code 2352

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  • Contributor
  • 45 Answers

Hi,
Please try and check if the anti virus you are installing is compatible with your operating system or try installing another Anti Virus.

Thnkx

Posted on Jan 08, 2008

  • senyo  Hadzor
    senyo Hadzor Jan 09, 2008

    ok,
    The i guess u have to make sure that your anti virus is up to date. scan and delete any virus present.

    Please get back to me and let me know the results..

    Thanks

  • senyo  Hadzor
    senyo Hadzor Jan 09, 2008

    I also think that your should try putting your hard disk into and external IDE case..
    Connect it another computer with an anti virus which is updated.
    Scan and delete and virus present..

    Good luck

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http://service1.symantec.com/SUPPORT/nav.nsf/pfdocs/2003020714354306?Open&docid=2003020714354306&nsf=nav.nsf&view=pfdocs

To run the Microsoft Windows Installer if Norton AntiVirus was installed from the CD
  1. Insert the Norton AntiVirus CD into the CD-ROM drive.
  2. Do one of the following:
    • If the installation program appears, then click Browse the CD
    • If the installation program does not appear, then double-click the My Computer icon on the Windows desktop, and then double-click the CD-ROM drive icon.
  3. Double-click the MSI folder.
  4. Do one of the following:
    • In Windows 98/Me, double-click the WIN9x folder.
    • In Windows 2000/XP, double-click the WINNT folder.
  5. Do one of the following:
    • In Windows 98/Me, double-click the Instmsi.exe file.
    • In Windows 2000/XP, double-click Instmsiw.exe if you have Windows 2000/XP.
  6. In the next dialog box, click Yes.
  7. After the rollback has finished, then reinstall Norton AntiVirus.
    Follow the instruction in Reinstalling your Symantec program after a failed installation or after you see error messages to start the computer without any programs running on startup and then reinstall your Norton program.

If these steps do not fix the problem, then go on to the next section.

To run the Microsoft Windows Installer if Norton AntiVirus was installed from a downloaded version
  1. On the Windows taskbar, click Start > Find (or Search) > Files or Folders.
  2. Ensure that "Look in" is set to the drive where you downloaded Norton AntiVirus, and that "Include subfolders" is checked.
  3. In the "Named" or "Search for..." box, do one of the following:
    • In Windows 98/Me, type the following:

      instmsi.exe
    • In Windows 2000/XP, type the following:

      instmsiw.exe
  4. Click Find Now or Search Now.
    You might see many files with this name. Look for the file with this name that is located in either the Symantec_Norton_AntiVirus_2003 or the your Windows temporary file location depending on your version of Norton AntiVirus.
  5. In the Search Results window, do one of the following, depending on your version of Windows:
    • In Windows 98/Me, double-click Instmsi.exe.
    • In Windows 2000/XP, double-click Instmsiw.exe.
  6. In the next dialog box, click Yes.
    This will undo the changes that were made to your system during the first failed installation.
  7. After the process finishes, then reinstall Norton AntiVirus.
    Follow the instruction in Reinstalling your Symantec program after a failed installation or after you see error messages to start the computer without any programs running on startup and then reinstall your Norton program.

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If you dont have an old antivirus, which antivirus program are you trying to instal? what happens when u trying to instal it? where in the process stops the instalation?

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