I have a Toshiba SD-4000KU dvd player which worked fine but is now not loading and just says bad disc with a perfectly good disc what solution is there to rectify my problem. Thanks

Probably dirty pick up lens.
Get a lens cleaning disc and run that and see if that cures problem.

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Please dont forget to vote this answer was helpful

Many thanks

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Exchanged AmEx Rewards points for 3 Toshiba Model DS-4000KU DVD players in 2007. All stopped working. Two a year ago, one this week. Errors - can't read disc, bad disc, etc.

Warranty period is up. So I decided to open one up tonight since they were going in the garbage anyway.

Put on rubber gloves and took off the case. Unscrewed the player unit, lifted it carefully, and untaped lines from the botton of the unit.

Plugged the unit in and powered it on. Did not blow up! :>)

Jiggled some of the lines and connections. Put a disc in and it read it!

Attached it to the tv without putting the case back on. Received video. Yay! But no sound. Boo!

Jiggled the lines some more and tried it again. Working fine now.

Will put the case back on later and see if it still works.

Good luck!

clean the player lens

Make sure you are using the right disk IE, DVD-R or DVD+R. Most Newer DVD player's will play DVD-R but very few play DVD+R

hi... the problem might be in ur dvd... If ur dvd is perfect and u found that ur player has some problem means the best solution is that to clean up ur dvd player lense which plays a vital role in reading ur dvd when u insert into it...For cleaning up ur lense all u need is a lense cleaner dvd available in electronic shops.. u can purchase it and play that dvd as normal one.. ur problem will get solved..

thank u rate me!!!

I mostly first always recommend a dvd lens cleaner to clean the lens incase there is something on the lens.

Is the player underwarranty? the lens may have a issue other than dirt and might need to be replaced.

What happened last time it worked fine? try unpluging the dvd player for 5 minutes and try again.

I think, titels are changed other wise both are same signals.

Toshiba says:
Information for Owners of Toshiba SD-3980 and SD-K750 DVD Players To ensure the satisfaction of our customers and to maintain the integrity and quality of our products, Toshiba America Consumer Products, L.L.C. is issuing an important product update. This is not a safety issue.
Toshiba is committed to customer service and to continuously improving the quality of its products. It has come to our attention that certain DVD players bearing the model numbers SD-3980 and SD-K750 may at some point in their life stop playing discs due to a component part failure. In such case, the error message "bad" will be shown on the unit's display. Affected units will have "SU2" at the end of the model name (e.g., SD-3980-SU2), which can be found on the back of the unit.
If you own either of these models and experience the issue described above, please contact Toshiba Customer Solutions at 1-800-631-3811 for information on how to obtain a replacement unit.

Simple issue, the lead laser cannot read any data, for better result please try to check with the DVD shop.


Hope you like my solution please rate me solved.

Best regards,


Philip

Having the same problem. DVD player loads enough to identify it is a DVD or a CD, but won't actually start playing anything.