Question about HP DesignJet 488ca InkJet Printer
Hello, I've got an error on the cartridges group, no matter what i do, the error light keeps blinking. The cartridges are clean, all the contacts are clean, the printer was working last week(!!!). The belt is fine. It seems that is nothing wrong with the printer. What should i do next?? Not even a test page come out!
L. Teixeira from Portugal
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Posted on Jan 02, 2017
Check the date on your ink cartridge. I bet it has expired. If you put in a "new"cartridge but it is even an HP one with an older date, it may not work.
I had my printer stop in the middle of a print job. It was printing fine and suddenly would not print. So I refilled the cartridge with an ink kit I had on hand and reinserted it--no go! Then I opened a remanufactured cartridge (office depot) I had bought some time ago and inserted it. No go, despite the fact I could see ink coming from the jets. I finally gave up and bought a new HP ink cartridge, and it worked just fine. But it bugged me why the new one would work and the other two that seemed just fine would not.
Later I learned that HP has a chip that reads the expiration date on the cartridges and that is what keeps those old ones from printing. I found one trick of setting my date on my computer back to a year earlier than the exp date on the cartridge. I saw the date on the remanufactured one I had tried earlier was 2005, so I set my computer date to today date but year 2004. After forcing me to do print alignments several times and take the remanufactured cartridge out and put it back, I got it to print just fine. And that 2005 cartridge that would not work earlier is what I am printing with right now.
Be advised, though, if you try the date setback, that HP printer will buck and try every way to not let you use that old cartridge. You must say no to reflashing if HP tries to pull that on you. And you will take out and put back that same cartridge multiple times and keep printing alignment sheets 3 or 4 times before you are successful. But, if you persist, you can get it to work.
Posted on Oct 29, 2007
Hi Scott -
Sorry, I do not have any additional ideas as it seems you have checked things I would have suggested - cleaning the contacts. (I presume you did clean the cartrdige contacts in addition to the printer contacts.) The TSR may be correct but may be encoded incorrectly, which could cause an issue as this would make the printer "think" the cartridge was too hot or too cold. The printer will refuse to print with certain ID errors. A 10-tap will bypass this test as a diagnostic aid. Does the 10-tap show a "good" nozzle diagnostic? If there are repeating missing nozzle segments across all three colors it would indicate an interconnect issue.
If the cartridges are original HP cartridges I would check the warranty date (two years warranty from date of manufacture) as shown here. If the cartridges are still in the warranty period contact HP for replacements.
Bob Headrick, MS MVP Printing/Imaging
Posted on Jul 03, 2008
SOURCE: Remove and check color cartridge
the problem is the little poorly designed metal thing that is holding up the ink cartridge get's stuck between the cartridge and the printed circuit and it brakes the circuit.must have been some **** drawering on a napkin that came up with that one.wasted a nice unit for that two cent piece of metal.
Posted on Jul 31, 2008
SOURCE: hp dj3745
it means either there are pending documents in the print que delete them,if no pending documents remaining in the printque.
then either of the print cartridge is faulty.remove the cartridges 1 by 1 and check and see whether its blinking .
if the blinking stops after removing black cartridge the blck is faulty, or if,the blinking stops after removing the colur cartridge the colour is faulty.
if still blinking then both the cartridges are faulty.
Posted on Sep 18, 2008
is the ink cartridge you replaced hp brand or did you refill it this is an incompatibility code from the software. some brands and cartridges are not fully compatible and creates an e code error code. if it is hp brand it is likely a defective sensor chip in the ink cartridge. i would for best assurance return the cartridge for a different one and then recheck. if niot you may need to restore your software or reinstall it most of the time this will fix the problem.
hope this helps..happy computing!
Posted on Mar 30, 2009
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