Question about Lexmark C500n Laser Printer

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The Magenta cartridge doesn't print properly, and covers the page with toner smudges that you can see the rest pof the page detail through, it is a recycled toner cartridge, genuine cartridges work fine in printer

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I had same problem with refurbished cartridge. Trow it away

Posted on Feb 16, 2010

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I think you have found the answer already. You got a rubbish recycled cartridge. Do your self a favour and by an orriginal ones.

Posted on Nov 13, 2009


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Why is my magenta toner smudging on HP CP2025

That cartridge is no good and needs to be replaced.

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Magenta toner does not print, printer says its full. Worked just fine until I opened the drum unit to clean drum with q-tip (I am getting black dots all along the page). After that, the magenta stopped...

Take the toner cartridge out and try to turn the Developer roller ( the toner coated roller), if it doesn't turn you have a faulty cartridge. If the cartridge is OK, recheck the Magenta drum to see if the thin corona wire has been broken. You will need to remove the Cyan toners to get to the corona wire cover. If is damaged or broken, the whole drum will have to be replaced.

Sep 25, 2013 | Brother HL4040CN Laser Printer

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Hi- I have an MF8170c. The green "recv'd in memory" indicator is lit and I know there are documents que'ed that are waiting to print. I changed a printer cartridge that was I was being...

Replacing the Toner Cartridges

If printout becomes faint or inconsistent, the reason may be that the lifetime of the toner cartridge has been reached even when a message does not appear. Do not continue to use the toner cartridge when there is a deterioration in the print quality.

The lifetime of toner cartridges for this machine is indicated as follows. The number of pages is based on printing a typical document (with a printing ratio of approximately 5 % and print density set to default).
- Black (EP-87) Toner Cartridge Black): Approx. 5,000 pages for printing paper in size of A4 or Letter.
- Yellow, magenta, cyan (EP-87 Toner Cartridge Yellow, EP-87 Toner Cartridge Magenta, EP-87 Toner Cartridge Cyan): Approx. 4,000 pages of printing paper in size of A4 or Letter.

Replacing the Toner Cartridges

When [PREPARE NEW* CART] and then [REPLACE* CARTRIDGE] appears in the LCD, replace the toner cartridge of the indicated color with a new toner cartridge.

* Indicates either "C", "M", "Y", or "K"

Do not burn or throw used toner cartridges into open flames, as this may cause the toner remaining inside the cartridges to ignite resulting in burns or a fire.

If toner gets onto your hands or clothing, wash it off immediately with cold water. Do not use warm water as this may set the toner permanently, and you may not be able to remove the toner stains.

Use only toner cartridges intended for use with this machine.

Press .

Press or to select [MAINTENANCE], then press .

Press or to select [CHANGE CARTRIDGE], then press .

Press or to select the cartridge to be replaced, then press .
You can select from the following:

Lift the scanning platform and open the cartridge cover when the sound of machine operation stop.

Make sure that the toner cartridge you want to replace is at the position for replacing.

If the spent toner cartridge is not in the replacement position, close the cover, then open it again when the sound of machine stops. Repeat this process until the cartridge you want to replace is in the correct position.

Remove the toner cartridge from the machine.
Hold the grip on the toner cartridge and lift it straight up.

Confirm the color of the label on the toner cartridge holder, then take out a toner cartridge of the same color from the protective bag.
Open the protective bag with scissors, so as not to damage the cartridge.

Keep the protective bag in which the cartridge came in. It may be required when taking out the toner cartridge for machine maintenance.
Be careful not to hold or touch the prohibited portions such as the sensor or electrical contacts. It may result in damage to the machine.

Hold the toner cartridge as shown in the figure, shake it gently 5 or 6 times from side to side (1), then back and forth (2) to evenly distribute the toner inside.

If toner is not distributed evenly, it may result in a deterioration of the print quality. Be sure to carry out this procedure properly.
Be sure to shake the toner cartridge gently. Toner may spill if the cartridge is handled without caution.

Remove the protective cover. Hold the protective cover and remove it as shown in the figure.

It may be a little snug, but it will pull off.

Do not touch or hold the developing roller. The image quality may deteriorate if you do. Do not apply shock to the toner cartridge memory or bring it near magnetic waves as this may result in damage to the machine.
Keep the protective cover with which the cartridge from removed. It may be required when taking out the toner cartridge for machine maintenance.

Place the toner cartridge on a flat surface, then pull out the sealing tape (Approx. 45 cm (17.72") in length) while supporting the toner cartridge.
Hold the tab on the sealing tape and pull it straight out.

If the sealing tape is pulled out forcefully or stopped at midpoint, toner may spill. If toner gets into your eyes or mouth, wash it away immediately and consult a physician.

Do not pull the sealing tape diagonally, upwards, or downwards. If the tape is severed, it may become difficult to pull it out completely.
Pull out the sealing tape completely from the toner cartridge. If the sealing tape remains in the toner cartridge, it may result in a deterioration in print quality.
Dispose of the sealing tape according to local regulations.

Hold the grip on the toner cartridge and install it in the machine.
Position the triangular mark on the toner cartridge with the triangular mark on the machine and instlal the toner cartridge.

When the toner cartridge is installed properly, the label on the cartridge and on the toner cartridge holder will be aligned as shown in the figure.

Close the cartridge cover and lower the scanning platform.

The toner cartridge holder will rotate automatically.

Aug 31, 2011 | Canon imageCLASS MF8170C All-In-One Laser...

1 Answer

My HP 4100 printer prints with a black smudge clear down the page. I clean the roller but continues to print bad copies. Should I replace the cartridge?

Problem is either the cartridge or the fuser.
Put paper in the manual feed tray(tray 1)
Print something. When the paper gets 1/2 way into the printer, open the
top cover. Pull out the toner, look down at the paper.
If it has the smudge replace the toner. If no smudge, replace the fuser.

Apr 29, 2011 | HP LaserJet 4100n Printer

1 Answer

Just replaced black cartridge in my 2600n color laser. I have smudged about a half inch wide 2/3rds over the right of each page. It only smudges in black. I have recalibrated several times. Printed at...

If this just started after you replaced the toner cartridge, one would have to say that it is a bad toner cartridge.
Print something that smudges. Pull down the front cover and look at the cartridges. Pay attention to the top one(black).
Look at the drum on that cartridge. You should see the toner sitting there. Compare it to the other cartridges which should be clean.

Feb 08, 2011 | HP Color LaserJet 2600n Printer

1 Answer

Hi Everytning I print has a very narrow pink line straight down the centre of the page, also every so often the print has a black/yellow/blue/pink thick line running across the page. Thanks

The narrow pink line is coming from your magenta toner/drum cartridge. You may be able to open the from cover and look at the 4 toners. If you look at the magenta (like pink) cartridge, you might see the thin line on the drum surface.
The multicolored band that sometimes shows up on your prints is most likely the transfer belt unit. This is caused by an area of the belt that is not being cleaned very well. This probably tends to show up when you are running mutilple prints of a page.
So it looks like to may need to replace your magenta toner and look at getting a transfer belt unit.

May 13, 2010 | HP Color LaserJet 2600n Printer

1 Answer

HP Laserjet 1100, band of unprinted area after new toner install

Hi Friend,
You have mentioned this is a 2nd hand printer,
you have to service the printer,(fuser unit)
if the problem exists after fuser service check Laser Scanner also,

Nov 28, 2008 | HP LaserJet 1100 Printer

1 Answer

Every page covered in magenta and black won't print across the page

This is caused by toner contamination in the laser scanner unit, it is quite a complex job removing and cleaning the laser scanner. I would suggest you contact HP regarding the repair.

Sep 04, 2008 | HP Color LaserJet 2600n Printer

1 Answer


Hmm... This sounds like it is a toner problem. If your roller is getting too much toner then it just globs it onto the paper even though the drum is not asking for it. Are you using a new toner cartridge or a re-filled one? Is it from Brother or a 3rd party? I suggest you remove the toner cartridge and check inside the printer. Clean any spilled toner. Check the toner cartridge for leaks .. give it a good shake and see if it is leaking. If you have another toner cartridge, you can replace it to test. You may need to pint a few pages to see a change. Another test could be to print a few (2-5) "BLANK" pages. The printer should not be depositing any toner. If no smudge or the smudge stays the same, then the toner cartridge is the likely problem. If the smudge is there, but gets smaller, then clean your printer.

Good luck!

Jan 10, 2008 | Brother HL 2700CN Laser Printer

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