Question about HP PSC 1410 All-In-One InkJet Printer

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My printer says to check the printer cartridge and there is an "E" on my copies pane

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If you are experiencing problems with printing, you might have a problem with one of the print cartridges. Try the following:

1. Remove and reinsert the print cartridges and verify that they are fully inserted and locked in place.
2. If the problem persists, print a self-test report to determine if there is a problem with the print cartridges.
3. If the self-test report shows a problem, clean the print cartridges.
4. If the problem persists, clean the copper-colored contacts of the print cartridges.
5. If you are still experiencing problems with printing, determine which print cartridge is causing the problem and replace it.

Posted on Nov 13, 2009

  • Karl Wright
    Karl Wright Nov 13, 2009

    This is a common problem mostly associated with but not confined to compatible cartridges where the chip on the cartridge is faulty, missing or is not making contact correctly with the printer cartridge connectors. The first thing to do is make sure that the plastic seal has been removed from the chip and that it is free of any residual adhesive etc. You can clean this with a cotton bud soaked in isopropyl alcohol or VCR tape head cleaner. DO NOT USE SURGICAL SPIRIT or any other cleanser as this will either leave a residue itself or damage the plastics and rubbers in the printer. Also do this around the port where the ink exits the cartridge to wipe away any accumulated ink residue.



    Once cleaned, making sure that the cartridge is dry of any cleaning fluid, reinsert the cartridge and try again. Make sure that the cartridge is seated correctly and locked down.



    Then run a printer cleaning cycle, then test print, then the alignment cycle and if necessary a deep cleaning cycle then test print and realignment cycle.



    If this is still unsuccessful the best solution is to return the cartridges to the vendor where you bought them and get another brand of cartridges or use genuine original cartridges. When you find a reliable manufacturer of cartridges, stay with them. Don’t forget to clean the print head and realign & recalibrate the printer at every cartridge change for optimum results. Also make sure that you use high quality paper for the best images results.



    You could try running a cleaning cartridge through the system or buying a newly available Chip reset module available from most ink resellers. If these are not an option then you are possibly looking at buying a new head assembly.



    Some other options that may work. Open the cover, remove the cartridge, tilt the whole printer forward away from you about 45 degrees, reseat the cartridge and close the cover.

    This has worked for me several people. I think there is a small sensor behind the contact chip that detects ink levels and when my printer is flat the level of ink is lower than the sensor, when I tilt the printer the error vanishes because the ink covers the sensor. Though I am not sure why the software in the printer determines that there are duplicate cartridges instead of just a low ink warning.

    You can also lightly lift the prongs that contact the chip that are inside the cartridge carrier wit a pair of needle nosed pliers, a needle or dressmaking pin, They do bend easily so be careful Then reseat the cartridge.

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8. Press the check button once. This will start the Self-Test. Once the page has printed, the printer will stop. The test is not continuous.
}

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10. If there is no error indicated by flashing lights, the black cartridge has short-circuited.
11. If you continue to receive an error in both cartridge scenarios, both print cartridges have short-circuited.

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