Question about HP PSC 1410 All-In-One InkJet Printer

1 Answer

My printer says to check the printer cartridge and there is an "E" on my copies pane

Posted by on


1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.


    An expert whose answer got voted for 500 times.

  • Master
  • 1,653 Answers

If you are experiencing problems with printing, you might have a problem with one of the print cartridges. Try the following:

1. Remove and reinsert the print cartridges and verify that they are fully inserted and locked in place.
2. If the problem persists, print a self-test report to determine if there is a problem with the print cartridges.
3. If the self-test report shows a problem, clean the print cartridges.
4. If the problem persists, clean the copper-colored contacts of the print cartridges.
5. If you are still experiencing problems with printing, determine which print cartridge is causing the problem and replace it.

Posted on Nov 13, 2009

  • Karl Wright
    Karl Wright Nov 13, 2009

    This is a common problem mostly associated with but not confined to compatible cartridges where the chip on the cartridge is faulty, missing or is not making contact correctly with the printer cartridge connectors. The first thing to do is make sure that the plastic seal has been removed from the chip and that it is free of any residual adhesive etc. You can clean this with a cotton bud soaked in isopropyl alcohol or VCR tape head cleaner. DO NOT USE SURGICAL SPIRIT or any other cleanser as this will either leave a residue itself or damage the plastics and rubbers in the printer. Also do this around the port where the ink exits the cartridge to wipe away any accumulated ink residue.

    Once cleaned, making sure that the cartridge is dry of any cleaning fluid, reinsert the cartridge and try again. Make sure that the cartridge is seated correctly and locked down.

    Then run a printer cleaning cycle, then test print, then the alignment cycle and if necessary a deep cleaning cycle then test print and realignment cycle.

    If this is still unsuccessful the best solution is to return the cartridges to the vendor where you bought them and get another brand of cartridges or use genuine original cartridges. When you find a reliable manufacturer of cartridges, stay with them. Don’t forget to clean the print head and realign & recalibrate the printer at every cartridge change for optimum results. Also make sure that you use high quality paper for the best images results.

    You could try running a cleaning cartridge through the system or buying a newly available Chip reset module available from most ink resellers. If these are not an option then you are possibly looking at buying a new head assembly.

    Some other options that may work. Open the cover, remove the cartridge, tilt the whole printer forward away from you about 45 degrees, reseat the cartridge and close the cover.

    This has worked for me several people. I think there is a small sensor behind the contact chip that detects ink levels and when my printer is flat the level of ink is lower than the sensor, when I tilt the printer the error vanishes because the ink covers the sensor. Though I am not sure why the software in the printer determines that there are duplicate cartridges instead of just a low ink warning.

    You can also lightly lift the prongs that contact the chip that are inside the cartridge carrier wit a pair of needle nosed pliers, a needle or dressmaking pin, They do bend easily so be careful Then reseat the cartridge.



1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

My printer wont print. it has ink, i just filled my cartridge.

Try to resetting the ink cartridges and then removing power from the product for about a minute then plugging it back in. Once this is done check the ink levels...................

If you need any kind of technical assistance you can contact support cell at

Sep 18, 2012 | Office Equipment & Supplies

1 Answer

After changing theblack ink cartridge in the DX4400 the printer will not print, i have `run` through several copies only to get `faint horizontal lines` on the copy paper, would you have any idea what i...

Do you get the lines when copying only or when printing as well? If you only have the issue when copying, then the scanner part of the printer could be the problem. If the issue happens when both copying or printing, then the issue more than likely resides with the printing mechanism of the printer.
I'm not familiar with this printer model, but here's a few things to check:
  • Remove the ink cartridge and re-seat it into its cradle. While it's out, make sure there's no left over tape covering the nozzle of the cartridge (like HP cartridges have).
  • Epson ink cartridges include a microchip inside them that monitor the ink levels of the cartridge. Once the ink gets below a certain level the cartridge will no longer work. If this is an older cartridge, the issue could be resolved by getting a new one. If this is a brand new cartridge, it could be that the cartridge is faulty or that there is an issue with the printer itself.
Good luck! -Ingo

May 05, 2011 | Epson Stylus Multifunction Inkjet Printer/...

2 Answers

Wont copy in black because color cartridges are empty


I'm sure you're using the Blue button to make the copy as it should do B/W copies only.
Double-check that black cartridge is not empty.

If the printer was connected to computer then we could have used diagnostics software.

So we start with a workaround.
Check if its display menu has any option of Ink cartridge level reset or something like that. If it has then do the reset.

If there is no such Menu option, the while the printer is On, open the compartment of printer cartridges and take out the 4 cartridges
and put it back.
Does any option in display Menu comes asking if cartridges are replaced? answer yes if it asks.

Now try to do a copy.

Hope this helps.
If it doesn't work then a question, how many days before the printer was last used?

May 30, 2009 | Brother MFC 240C All-In-One InkJet Printer

1 Answer

Error 1203


error 1203 means either or both cartridges have short circuited and needs replacement..

You will need to perform the following steps to find out which cartridge is defective:

1. With the printer turned ON, open the front cover and remove both cartridges from the printer.
2. Power the printer OFF and unplug the power cable for 30 seconds. Plug the power cable back in and turn ON the printer.
3. If the error message is now cleared from the printer, please perform the "Self-Test" by following the steps below:
1. Make sure the printer is in “Copy Mode.”
2. Press the “Menu” button once.
3. The screen will display “Copy Menu: Copies”.
4. Press the left arrow button once. The screen will display “Copy Menu: Tools”.
5. Press the check button once. The screen with read “Tools: Maintenance”.
6. Press the check button once. The screen with read “Maintenance: Ink Levels”.
7. Press the right arrow button until the screen reads “Maintenance: Print Test Page”.
8. Press the check button once. This will start the Self-Test. Once the page has printed, the printer will stop. The test is not continuous.

If the printer has detected a "Cartridge Missing" error, then please follow the steps given below:

1. Turn the power OFF.
2. Open the front cover.
3. Turn the power back ON. The print cartridge carrier should move to the install position located in the middle of the printer. If it does not, close and reopen the cover:
4. Reseat both cartridges in the printer and check for the error.
5. If the error still displays, then remove the color print cartridge.
6. Close the cover.
7. If there is no error indicated by flashing lights, the color cartridge has short-circuited.
8. However, if you continue to get an error, repeat steps 1-3, and then go to step 9.
9. Remove the black print cartridge and reinsert the color cartridge.
10. If there is no error indicated by flashing lights, the black cartridge has short-circuited.
11. If you continue to receive an error in both cartridge scenarios, both print cartridges have short-circuited.

Apr 23, 2009 | Lexmark X5470 All-In-One InkJet Printer

1 Answer

Blank pages depite new cartridge

This may sound silly but many times people forget to take off the tape which is usually found on the print head of a new cartridge. Have you checked for this sticky tape?

Hope this helps,

Apr 18, 2009 | Office Equipment & Supplies

4 Answers

Mx700 only printing in B&W

This is a software problem, do uninstall and re installation of the printer software on your computer and that should do it...

Dec 14, 2008 | Canon MX700 Office All-In-One InkJet...

3 Answers

Black lines when scan and copy documents

It is because coping is not the best way to get a perfect copy on the printer, Try scanning with computer using black and white photo it will come out much better if you are doing a pic. then use color picture.

Feb 17, 2008 | HP Photosmart 2575 All-In-One InkJet...

1 Answer

Faded left hand copies

Pleas check that you inserted the K toner correctly, check, that transfer belt and/or drum cartridge is installed correctli. also check that 2transfer roller, its one big black roller.

Jan 23, 2008 | Konica Minolta magicolor 2400 Laser...

1 Answer

Printer problem

During a normal scan, the light source moves across the large glass pane reading the entire area. When using the ADF, the light source remains stationary below the small small glass pane to the left. Check for smudges or specs on this glass area. We had the same problem, and cleaning the small glass pane worked.

Mar 08, 2007 | Canon PIXMA MP830 All-In-One InkJet...

Not finding what you are looking for?
HP PSC 1410 All-In-One InkJet Printer Logo

Related Topics:

434 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Office Equipment & Supplies Experts

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers

mukhtar21 shaikh
mukhtar21 shaikh

Level 3 Expert

2022 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17130 Answers

Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides