At Fixya.com, our trusted experts are meticulously vetted and possess extensive experience in their respective fields. Backed by a community of knowledgeable professionals, our platform ensures that the solutions provided are thoroughly researched and validated.
Hi I have a Acer Aspire 5535 and came with it Acer Arcada Deluxe, version 2 and it plays CDs and DVDs with no problems. I have a DVD called "DEJU VU" with Denzel Washington, I would like to see it. It is in Dual Layer Format, what that is. Do I need to update to version 2.1 to see it or download Blu-Ray.
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
I'm guessing you may have locked the DVD region. If you right-click on the device in Device Manager and click the Region tab, does it say 0 changes available? Acer won't fix this, and claim you have to replace the drive. Can't find a firmware flash for this drive online, will post back here if successful!
1. Your laptop does not have a DVD player installed. Check the bezel on the optical drive and see if it says DVD on it. If not, then it won't play DVDs.
2. The DVD player needs to be replaced as the DVD laser has gone bad.
Try Media player classic under k-lite codec pack. Then open video files on the dvd. If it doesn't help try another codec player. If nothing helps could it be that dvd player is not capable of multilayer dvd reading.
You need to check that with blank DVD's you are using compatible with your drive.Because the DVD's may work with your extranal drive but not with your builting drive. If this doen't slove the problem I would recommend using a different burning software other than "sonic record now" and "vista o/s Built-in dvd burner".
Jeff - If you have not changed your software configuration in any way since the last time you could successfully play a DVD, it could be that the drive has failed. You can test this most easily by taking these DVD's that won't play in your Acer now, and play them in another good computer, or a regular home DVD player. If they play in your other systems/players, you will see right away. And if the machine is that new, you might be able to get it easily fixed under your manfuacturer's warranty.
If you have made any kind of changes to your system software that could affect your dvd burner, that could cause it to not recognize them perhaps, as well. By changes I mean - installing some kind of alternative dvd playing software than what came with your machine, etc. If you did not make any software changes, it is likely a hardware problem.
×