Question about APC - UPS - Matix/Symmetra Enterprise UPS Symmetra 12KVA Expandable to 16kVA N+1 Master Frame (SY12KEX) UPS System
Without knowing the full model number of your UPS I cannot go into specific details fully for you.. but a good test with any 'power module fault' is to re-seat the module and run a self test. This only applies if you have an extra/redundant power module to support the load. If the fault remains then you have a bad power module and you will need to replace it as soon as possible. This can all be done 'on-line' and you should not have any downtime... assuming there is a redundant power module in the UPS. This will clear the fault.
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Posted on Nov 01, 2013
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Posted on Jan 02, 2017
SOURCE: I Have an 80KVA APC
Please clarify. If you change the suspected module position and the module is not working, then the problem is with the module. If you replaced a working module in the non working module position and it does not work then there is a problem with this particular slot. Normally you would replace the faulty module with a working one in its slot and things would be clearer. I do not understand well the way you describe the problem, however each module has a micro-switch on the side which activate the start up of the module. have a look at it. i hope this will help
Posted on Jun 11, 2011
SOURCE: Our UPS is a symmetra
I would at least replace one battery module. There could be alot more going on there. Please call me at Gruber Power Services 800-658-5883 x256 and ask for Eric. I will give you all the free tech. support that you need.
Posted on Aug 24, 2011
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