Question about APC - UPS - Matix/Symmetra Enterprise UPS Symmetra 12KVA Expandable to 16kVA N+1 Master Frame (SY12KEX) UPS System

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Symmetra LX16000,5.93kva; Problem;Alarm indicating power module fault.

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Hi Akortic,



Without knowing the full model number of your UPS I cannot go into specific details fully for you.. but a good test with any 'power module fault' is to re-seat the module and run a self test. This only applies if you have an extra/redundant power module to support the load. If the fault remains then you have a bad power module and you will need to replace it as soon as possible. This can all be done 'on-line' and you should not have any downtime... assuming there is a redundant power module in the UPS. This will clear the fault.

If you would like more information give me a call: 407.380.9200.

Posted on Nov 01, 2013

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Posted on Jan 02, 2017

  • 14 Answers

SOURCE: I Have an 80KVA APC

Hello

Please clarify. If you change the suspected module position and the module is not working, then the problem is with the module. If you replaced a working module in the non working module position and it does not work then there is a problem with this particular slot. Normally you would replace the faulty module with a working one in its slot and things would be clearer. I do not understand well the way you describe the problem, however each module has a micro-switch on the side which activate the start up of the module. have a look at it. i hope this will help

Posted on Jun 11, 2011

epettingill
  • 175 Answers

SOURCE: Our UPS is a symmetra

I would at least replace one battery module. There could be alot more going on there. Please call me at Gruber Power Services 800-658-5883 x256 and ask for Eric. I will give you all the free tech. support that you need.

Posted on Aug 24, 2011

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1 Answer

Self test failed


This could mean that you have bad batteries in the UPS. Usually when it does this test its to test the batteries. So the UPS will start a battery test, Rectifier will lower it's voltage to a set point where the UPS tell it self to go on battery. If the UPS detects that, the battery % is lower than the allow set point to perform the the self test it will stop the test immediately. This way your load is not interrupted. Also could be that the intelligent modules or power modules have a issue which again the set point is to low or out of range due to the total of load the ups has on the output compared to the total power modules that might have a problem with. The UPS is smart enough to stop its test and sends a alarm to notify you. Hope this helps. Get the manual and go into the ups and do a diagnostics on the UPS, this should identify if you have bad batteries or power modules are bad. Doing a diagnostics should not drop the load.

Jan 17, 2014 | APC Symmetra PX SY64K160H UPS System

1 Answer

What parts are used to preform a tune-up


First you need a tech that is qualified and has experience in Annual PM's on this type of unit. Symmetra is a module type unit. there is hardly any "tune up' to do to this unit. Test the batteries and insure all modules all ok, this includes the intelligent modules that pull out. Review past alarms that have been recorded and insure that no major alarms are present. Do a battery test from the display interface. Clean the area around the UPS.

Aug 31, 2012 | APC Symmetra Tune-UPS technical support -...

2 Answers

I have lights flashing and my alarm going off every now & then how can i find & fix the senser thats making this happen on my 2002 ford explorer thanks


Hi Ronald,

Your vehicle is equipped with switches in all the doors and the hood and any one of these or any of the coonecting wires could be causing this.

Your alarm is also designed to go off if there are erratic interruptions in battery power. This is to tell on would-be thieves that are trying to by-pass ignition switches, etc.. I have seen weak or shorted batteries as well as bad battery cables cause the alarms to go off for this reason. Whenever I get a complaint from one of my customers about unexplained alarm activation, the FIRST thing I do is a THOROUGH check of the charging/starting system. Computers are nice to have, but you cannot trust anything they tell you when they start getting delirious from malnutrition!

The second thing I would recommend (only after the starting/charging system recieves a "clean bill of health") is to scan your ENTIRE computer network for fault codes. There may be fault codes in one or more modules that can point you directly or indirectly to the cause of your problem. For example, there may be a fault code in the Generic Electronic Module (GEM) that says that it has lost communications with the security module. Then you check the security module and it is communicating just fine and there are no codes present. This would indicate an intermittent loss of battery power to the security module.

Then again, you may scan the entire computer network and find no codes present in ANY of the modules. This could indicate one of two things: Either ALL of the modules have lost power for an extended amount of time (longer than about 15 minutes) or the security system and all of the other modules "think" that everything is functioning normally (the latter of which would most likely indicate a problem with one of the switches I mentioned earlier).

ALL of the clues must be first collected, then followed up on to get a correct diagnosis.

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1 Answer

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hold the power button for 25 secs

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May 11, 2011 | APC Symmetra PX Power Module

1 Answer

I Have an 80KVA APC Symmetra PX and one of the power module is not working I already change position with other power module and still not working


Hello

Please clarify. If you change the suspected module position and the module is not working, then the problem is with the module. If you replaced a working module in the non working module position and it does not work then there is a problem with this particular slot. Normally you would replace the faulty module with a working one in its slot and things would be clearer. I do not understand well the way you describe the problem, however each module has a micro-switch on the side which activate the start up of the module. have a look at it. i hope this will help

May 09, 2011 | APC Symmetra 12kVA Basic System...

1 Answer

We get power module failure signal. however, when we check the status of that power modules , it say off and ok. what does it mean????


Hi,

You may have a bad power module somewhere in that unit but not that one... and you will need to turn it on -- rotate the chrome knob on the right of the power module in order to turn it on. It should say 'ON AND OK' or 'ON, FAULT'.

Let me know what happens.

If you need UPS, Surge, or Power Related help contact:
Daniel with Power & Systems Innovations 800.260.2259 or go to our website: http://psihq.com/
•• If this helped - click YES :) ••

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1 Answer

Symmetra LX "Intelligence Module Fault". Does


First calculate the total load of the UPS and then calculate the total load. One of the Intel Module is Primary and one is Secondary. I can't remember exactly which one is primary. Q1. There will be a LED on the INTELI MODULE flashing RED. That identifies the bad MODULE. Q2. You can remove the MODULE, but I recommend you place the UPS in Static Bypass first through the Display Menu. Also make sure the UPS is in NORMAL MODE or already in STATIC BYPASS, the LED's on the Display should indicate what mode its in. Q3. You can remove the display from the Inteli Module with out harming the load. You just can't do anything with the UPS, as to tell it to Go to Bypass (Static Bypass) or get out of Bypass, check voltages, etc. So order the part first by getting part number on the sticker off the Module, then schedule your shutdown and perform the you maintenance after hours this way you don't affect anything during business. Also don't do the repair on a Friday due to the fact its weekend and APC/Third party UPS companies will charge you a lot to come out in the weekends. FIRST DO THIS PLEASE- GET THE MANUAL FOR THIS UNIT!!!! And READ IT FIRST!! Find in the manual where it walks you through putting the UPS In bypass (Static Bypass). Follow the manual, My way of doing is to READ TWICE, OPERATE UPS ONCE!! This has help me not dump any loads. My suggestion to you is to check if unit is in Bypass (static Bypass due to the faulty module. If it is on Bypass then all you need to do is follow the procedures to place UPS in External Maintenance Bypass. If UPS is in Normal mode but with Alarms and Beeping, then Navigate through the display and find the BYPASS Mode. Then hit enter Yes on the BYPASS MODE, it will ask you again if you want to "Place UPS INTO BYPASS. Hit YES. You will hear it click. Your LED on the display should Light UPS Solid "BYPASS LED ON" AGAIN Please keep referring to the MANUAL. Once your in bypass mode (Static Bypass) then you can operate the External Bypass Switch on the bottom of the UPS. That is the Maintenance Bypass Switch. This isolate the UPS completely and your load never see's the transfer from Static Bypass to External Bypass, Because its a MAKE BEFORE BREAK System. (Make the power before Breaking the Power) Sorry to get down to simple terms, but when I work on a UPS its personal due to the fact you are responsible for the all that is on the OUTPUT of that UPS. Once on External Bypass, You can now do you module swap. Turning the UPS back on, Please follow place UPS back On Line in the UPS Manual. Also in the Diagnostics, off the display of the unit, it also identifies what module is bad including the Power Modules to the Battery Modules.

Nov 03, 2010 | APC Symmetra Tune-UPS technical support -...

1 Answer

I have a Symmetra LX 16000 , and ups sen me the message ...Critical - UPS A main intelligence module fault exists.. code 0x0203.


Hi Scabcmx,

Without knowing the full model number of your UPS I cannot go into specific details fully for you.. but a good test with any 'intelligence module fault' is to re-seat the module and run a self test. If the fault remains then your intelligence module is bad and you will need to acquire a new one to replace the faulty one. This can all be done 'on-line' and you should not have any downtime... assuming there is a redundant intelligence module in the unit which is normally the case. This will clear the fault.

If you would like more information give me a call: 407.380.9200.

Oct 12, 2010 | APC - UPS - Matix/Symmetra Enterprise UPS...

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