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USB I have copied .ART file to USB, closed it, checked it again to make sure it is still there and it is. When I put USB into sewing machine it comes up with the folder EMB5. I asked at a Bernina shop today and they said to format the USB whilst in the machine. I have done this and copied file over but it still won't read it

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  • Nana Barbara Jan 08, 2008

    Brian,

    It is a Bernina Bernette 340

  • Nana Barbara Jan 08, 2008

    Brian,

    The book says: Bernina Bernette 340
    Plate on back says:
    Bernette TypeDeco 340
    220 - 240v ~ 50-60 Hz 45w
    App No N20558
    No 47 831 584 05

    I am not using a Magic Box

    Yes, I am using an original Bernina USB

    Using Windows PC

    .... going to try to 'refresh' as advised

    will get back soon

    thanks

  • Nana Barbara Jan 08, 2008

    No, refresh does not work. That is for version 5. I am running Version 2.14 Artista and Editor Lite V4. The machine is brand new! (2 weeks)

    I have looked on the net and found quite a few people appear to have the same problem. This is very sad on Bernina's behalf as their documentation that comes with the machine clearly states that it is compatable with .art format.

    Do you know how I would convert .art to .exp and maybe it will then read it.

    By the way, as I was searching the net I thought I would upgrade from Editor Lite V4 to Editor, Auto Designer or Designer Plus. Even that proved to be a nightmare, so I have given up on doing that for the moment.

    It is very, very frustration when you spend in excess of AUD$1700 and live 200 kilometres away from your nearest Bernina Agent! as the saying goes "once bitten"! Maybe I should stick to Janome.

    Thanks for your help and assistance, even though I am still none the wiser and cannot embroider what I want, and again it has cost me money!

  • Nana Barbara Jan 08, 2008

    putting everything in car and driving to dealer this morning. Will either return with it all working or a fat purse

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  • 319 Answers

Hi

Can you tell me the model number of your machine?

Brian

Posted on Jan 08, 2008

  • 3 more comments 
  • Brian Berndt
    Brian Berndt Jan 08, 2008

    I will proceed without the model number.



    If you are using "Magic Box", .ART files are not compatible with this. So it is on the USB, however your machine doesn't recognize it.



    There is a way to convert the .ART files to recognizable file types like .SEW and .PES, etc.



    Bernina has a good support website. I was able to find information on the conversion here.



    If this information doesn't apply to your model, I will be happy to help further, if you can let me know the model!



    Thanks

  • Brian Berndt
    Brian Berndt Jan 08, 2008

    OK, now that I have your model number, disregard previous advice!



    I will answer based on your model number!

  • Brian Berndt
    Brian Berndt Jan 08, 2008

    Are you using a Bernina Branded USB stick? If not, it may not be compatible with your unit.

  • Brian Berndt
    Brian Berndt Jan 08, 2008

    Ok, I have some thoughts/ideas:



    Are you using a Mac or non Windows based computer?

    If so, you may have compatibility issues! You should be using Windows based PC.



    You may need to REFRESH the screen on your DECO 340 to see the new USB files when you plug them in to your DECO340. See here for further info on this.



    I have read of some compatibility issues with the .SEW files.



    You may need to convert to .EXP formatted files. See here.



    Let me know if this helps!

  • Brian Berndt
    Brian Berndt Jan 08, 2008

    I understand your frustration. Short of demanding support from your (not so) local dealer, have you read this FAQ list on their software website?



    Let me know how this progresses!

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1. Get the design into jef or sew format (the only kinds janome reads). You probably already knew this, but some newbies try to use pes or art files.
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To be perfectly honest, I vastly prefer doing the USB cable transfer to using the memory card jammed into the card reader deal. It's easy and quick.

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