Question about HP PSC 1315 All-In-One InkJet Printer

2 Answers

My paper keeps jamming

Can somebody help me evertime I press print the paper jams. It does the same thing when I scan and print the scaned copy.

Posted by on

  • Anonymous Mar 13, 2014

    After a paper jam the copies come our crinkled

×

Ad

2 Answers

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    President:

    An expert whose answer got voted for 500 times.

  • Master
  • 1,944 Answers

Clearing paper jams Paper jams can occur for a variety of reasons but are usually paper related. Follow the steps below to clear the paper jam:

  1. Turn off the all-in-one and unplug the power cord. With the power off, the paper feed rollers will turn.
  2. Open the rear access door of the all-in-one by pressing in on the left side of the access door and then pulling it toward you. NOTE: All paper jams must be removed by pulling the paper out the back of the all-in-one using the rear access door. Pulling the paper out the front of the all-in-one rotates the paper feed rollers in the wrong direction and can lead to additional problems. Figure 1: Rear access door My paper keeps jamming - c00101861.jpg Inspect the pressure rollers on the rear access door and verify that they are clean and turn freely. Clean the rollers if needed with a soft towel lightly moistened with water. If the rollers do not turn freely, replace the rear access door.
    • If under warranty, contact HP to obtain a replacement part.
    • Click How to buy on this page to order replacement parts.
  3. From the rear access door opening, gently pull the jammed paper free.
  4. Remove the remaining paper from the paper supply tray. Discard any paper that is damaged or crumpled and then re-stack and reload the paper into the paper supply tray. Do not continue to push the paper in after some resistance is felt. If the paper is pushed in too far, more than one page will feed into the all-in-one at a time.
  5. Reattach the rear access door by inserting the two pins on the right of the door into the holes for them (as shown in Figure 3 below) and then pressing in gently but firmly on the left side. Figure 2: Inserting the rear access door guide pins into the holes c00099183.bmp
  6. Reconnect the power cord to the unit and turn the unit on.

Posted on Jan 08, 2008

  • 1 more comment 
  • Damen Wong
    Damen Wong Jan 08, 2008


    Causes of repeated paper jams
    If paper jams occur repeatedly, one of the following may be causing them:



    • The paper is being pushed in too far. The paper should only be pushed in until the first resistance. Continuing to push the paper in will force the paper up into the paper rollers and will cause the printer to pull in multiple pages.

    • Obstructions in the paper path. Open the all-in-one (front and back) and check for obstructions.

    • Unlocked rear access door. Follow the steps above to install the rear access door correctly (see Figure 3). If this condition is present, the paper will skew in the all-in-one.

    • The paper guides are not positioned against the paper. Adjust the paper length and width guides so they fit snugly against the paper.

    • Incorrect paper. The paper should be flat and smooth with no folded, torn, or rough edges. Papers with a glossy finish and coated papers may not feed into the unit correctly. Paper that has already been printed on once can also cause problems.

    • Partially installed paper tray. The paper tray must be inserted all of the way into the all-in-one.

    • Dirty paper feed rollers. Over time paper fibers and dust will stick to the rollers and should be removed. Click here for instructions to clean the rollers . Also verify that the rollers on the rear access door are clean and turn freely. See the next section for instructions to clean the rear access door rollers.


    Check Paper light flashes but there isn't a paper related problem
    The check paper light may also flash if there are other problems. Verify the following conditions:



    • Verify that the print cartridge door is closed.

    • The print carriage may be jammed, follow these steps to correct the problem:


      1. Open the print cartridge access door. If the print carriage can move, it should move to center. If the print carriage stays all the way left, unplug the power cord and then plug it back in. This will reset the unit and may allow the print carriage to move from the left.

      2. Disconnect the power cord from the all-in-one.

      3. Remove both print cartridges.

      4. Move the print carriage left and right slightly to verify that the print carriage will move freely. If the print carriage will not move freely, check for obstructions.

      5. Close the print cartridge access door.

      6. Plug the power cord back in.

      7. After the all-in-one initializes, the print cartridge light will flash. Open the access door and install the print cartridges.

      8. Close the print cartridge access door. If the problem returns, remove the print cartridges and wipe the electrical contacts before reinstalling them.


    • Try to make a copy. If the all-in-one pulls in paper but cannot make a copy, there may be a problem with the scanner mechanism. Contact HP for assistance.

  • Damen Wong
    Damen Wong Jan 08, 2008


    The print is skewed or crooked
    A small amount of skewing is not unusual with printers. When there is too much skewing, the following steps can reduce the amount of skewing.



    1. Adjust the paper length and width guides so they fit snugly against the paper.

    2. Make sure that the rear-access door is fully snapped into position as shown above.

    3. Remove the rear access door and clean the paper feed rollers with a soft lint-free cloth dampened with clean water to remove dust and paper fiber build up.


    Figure 3: The paper feed rollers

    More than one page feeds
    The most common reason for this problem is that the paper was pushed too far into the all-in-one. The paper should only be pushed in until the first resistance. Continuing to push the paper in will force the paper up into the paper rollers and will cause the all-in-one to pull in multiple pages.
    If the paper is loaded correctly, the paper itself or dirty paper rollers could be causing the problem.

    Paper problems
    There are several paper related problems that can cause more than one page to be pulled into the all-in-one. Check the list below:



    • Paper that has already been printed on.

    • Crumpled or folded paper.

    • Textured paper.

    • Specialty paper.

    • Envelopes may occasionally feed incorrectly because the envelope flap moves as the rollers grip it. Use envelopes with a rectangular flap and/or fold the flap inside the envelope when printing.

    To determine if the paper is the cause, try using some clean and undamaged sheets of plain Inkjet rated 70 - 90 g/m2 (20 - 24 pound bond) paper such as HP Multipurpose or Bright White paper. If that paper feeds correctly then they may be a problem with the other paper.

    Dirty rollers
    Over time, paper fibers and dust will stick to the rollers and should be removed. The location of these rollers is shown in Figure 3 above. Follow the steps below to clean the rollers:



    1. Turn off the all-in-one.

    2. Unplug the power cord from the back.

    3. Remove the rear access door (see Figure 1 above).

    4. Clean the rollers one at a time using a clean cloth that is slightly dampened with clean water (preferably distilled water). Rotate the roller to clean the entire surface.

    5. Verify that the three paper feed rollers on the rear access door are clean and rotate freely. See Figure 3 above.

    6. Reinstall the rear access door and then plug the power cord back in.

    7. Turn the all-in-one back on.

  • Damen Wong
    Damen Wong Jan 08, 2008

×

Ad
  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

The paper jams everytime I try to print something I checked and there is nothing init that I can see I checked the back and took out the paper that was there but it still says paper jam

Posted on Sep 07, 2012

Ad

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Good luck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Fix paper feeder that keeps jamming. How to clear jam and fix on-going jamming problem


What thickness of paper are you using? Also is the paper new/fresh or are you re-using paper that has gone through the printer already?

Mar 03, 2015 | Lexmark X4550 Wireless All-in-One Photo...

1 Answer

How do I clean toner from machine?


Probably it's the jammed paper that might caused the error. I suggest have it serviced by the technician. Be aware of the paper handling capacity of your machine to minimize jamming:

3300MFPV_X
Phaser 3300MFPV/X, Copy/Print/Colour Scan/Fax, B&W, 28 ppm, A4, 1200 dpi, 50-sheet ADF, 250-sheet Paper Tray, 50-sheet Multipurpose tray, 150-sheet Output Tray, 96 MB, Automatic 2-sided printing, USB/Ethernet, PCL/PS3, Scanning software, 220 V

Apr 28, 2014 | Xerox Phaser 3300mfpv/x Print Copy Scan...

1 Answer

Lanier ld040 paper jams


your web fell out, remove fuser,( lift handle on each side), take off web assy 2 screws 1 each side, rewind web and reinstall

Dec 03, 2013 | Lanier Ld 040 With Feed, Print, Scan,...

1 Answer

Paper is jammed


Only 2 things can be done. Switch it on or off repeatedly, the paper will automatically come out. Second, disassemble it and take out the papers.

Audi Headlights

Aug 27, 2012 | Canon PIXMA MG2120 Photo All-in-One Inkjet...

1 Answer

An automatic document feeder paper jam has been detected


my scaner icon window show this messege:
an automatic socument feeder paper jam has been detected. clear the jam and try scaning again

Jan 13, 2012 | HP Scanjet 5590 Flatbed Scanner

1 Answer

Canon Pixma MP160 shows errors E3 and won't print


Hi there,

Error E3 : Check if the paper has jammed in the machine, reload the paper in the machine correctly and then press [Black] or [Color].

Paper Jams :
Cause : Paper jams in the paper output slot/ Auto Sheet Feeder.
Landscape Credit Card sized paper jams inside the machine.

Action : Remove the paper according to the following procedure.
1) Slowly pull the paper out, either from the Auto Sheet Feeder or from the paper output slot, whichever is easier.
* If the paper tears and a piece remains inside the machine, open the Scanning Unit and remove it. Be careful not to touch the components inside the machine at this time. After removing the paper, close the Scanning Unit, turn the machine OFF and turn it back ON.
* If you cannot pull the paper out, turn the machine OFF and turn it back ON. The paper will eject automatically.

2) Reload the paper into the machine and press [Black] or [Color].
* If you have turned OFF the machine in step , you will need to retry printing, because this operation cancels any print jobs in progress.

If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the paper, contact a Canon service representative.
Important : You cannot load Credit Card sized paper in the landscape orientation.

Hope this helps.
Have a good day.

Dec 06, 2009 | Canon PIXMA MP160 All-In-One InkJet...

1 Answer

Paper jam


hi this is some small pieces of paper which had gone inside in ur printer when u prints. this one have to contact printer engineer to clean the printer

Mar 02, 2008 | Lexmark X8350 Print, Scan, Copy and Fax...

Not finding what you are looking for?
HP PSC 1315 All-In-One InkJet Printer Logo

5,124 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Office Equipment & Supplies Experts

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers

Ben Johnson

Level 3 Expert

685 Answers

mukhtar21 shaikh
mukhtar21 shaikh

Level 3 Expert

2022 Answers

Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...