Well I notice on the copier itself there is a heavyweight side 2 and extraheavyweight side 2 option. I ran some card manually from the glass, and it was fine on the second side using those options. The problem is this option doesn't exist when you run from the server. A huge oversight on xerox's part I guess.
The quality is much better when you run an original from the computer. Kind of upsetting.......
I one side is good and the other is not ok, the problem maybe in the fuser unit
you must chose heavy eight, not proper pressure on the heat rolls will cause this colour errors that you are descriving.
another solutiuon is to increase the pressure on the fuser rolls, one turn one each side of the screws clock wise.
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Recommended that you have a tech come out and look at it might have a bad LED assy. for the Magenta Image unit. All other color print OK? Can you print gradation test pattern for each color in service mode? Meter count, details, stop 00 stop 01 Test Output Gradation pattern select magenta. If you open the side cover after printing a document with the color magenta try to catch a print of paper do you see the color magenta on the transfer belt if yes the drum is ok could be the transfer belt magenta 1st transfer roller on the belt replace the belt assy.
I have bad news :( when that happen on this model its because one of the lasers its contaminaded. Dust or toner get inside the unit and block the light of the laser for the magenta causing issues with color that uses red. If you print a configuration report the red look faded in the sides. Changing the cartridge wont fix it. it can be repaired but its expensive. I suggest to get a new model. or if you call HP they can exange it for about $200
Several things can cause that.
A dirty laser window on the Magenta. The Charge may be dirty, the drum is the most likely cause, it would be bad. Or your developer may need replaced.
In order , 1 Laser window, 2 Drum. 3 Charge wire or roller, 4 Developer.
If the printer gives magenta instead of red you have a problem with one of the other colors. Magenta needs other colors to print red. Print a cofiguration print and check witch color is bad or missing. Replace the cartrridge of the missing/bad color
Hi there. The reason for your problem is that the colour cartridge contains cyan, magenta and yellow ink, plus a black cartridge of course. All the other myriad colours are produced by mixing these four basic colours. So, if you print red, it requires ink from both the magenta and yellow cartridges. Thus if your red produces a yellow print, it means your magenta is not printing. This can be due to a number of reasons, mainly an empty or faulty magenta cartridge or blocked magenta print nozzles.
If you wish me to help you with sorting out the lack of magenta, please post a new comment to this effect.
Do you mean "how do I print text in Magenta instead of black". Well, you change the colour of the text from black to magenta. For example in Word, you would select (highlight) all the text, click on Format, then Font. Then click on the down arrow at the side of the Font Color box, then click on Magenta. To check you have the right colour, click again on the down arrow at the side of the Font Color box, and select More Colors. Then click on Custom. Magenta has a Red-Green-Blue value of 255-0-255. Now print the document and it will come out with magenta text.
If this is not what you want, please come back with a new comment explaining further.