Question about Acer Aspire 3000 Notebook

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I plug my computer in to the ac but the battery still wont charge

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You need to rule out firstly whether this is a battery or cable problem. If available try using a different lead with the same battery and then a different battery with the same cable. Hopefully it will be a cable problem as this is less costly to replace.

Posted on Nov 13, 2009

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Hi, this information represents a basic troubleshooting guideline. Refer to your user guide for specific charging and connection instructions. Manuals may be available online in the Support Web site of HP.

Remove the battery from the computer.
Confirm the battery contacts are free of any foreign material that may prevent charging.
Reinsert the battery into the computer.
Verify that the AC adapter cord is properly connected and plugged directly into a known working AC power outlet.

NOTE: If the battery charges correctly when the AC adapter is plugged directly into an AC power outlet, but not when plugged into a power strip or surge protector, the problem is with the power strip or surge protector and not the computer battery or AC adapter.

Verify the correct AC adapter is being used.
Ensure the AC adapter box power light is on. This will be an illuminated green light.
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Verify the charging indicator is illuminated on the computer.
If the issue still exists, install a different compatible HP battery, if available.

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