Question about Creative Labs ZEN Vision:M Digital Media Player

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Won't recognse my player.

I accidently connected the device before I installed the proper devices and it umm went and tried to install it without software and now my ocmputer won't recognise it even after I have the correct programs. Is there any way to uninstall my player so I can try to install it again?

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Re: Won't recognse my player.

· Make sure you have media player 11
· If you can, the best test is to try your player with another PC, to see if you still have the problem. This localises whether the problem is with the PC (most likely the USB) or the player. See the link below (search on "connection problems") for a lot more troubleshooting on this.
· Download recovery tool off creative's website.
· go to my computer > click on hardware tab >
click on device manager button > in the is next screen on the bottom should have>>universal serial bus controllers
(write these down just in case it cant find them)
right click on them and uninstall
reboot let windows reinstall them

Posted on Jan 08, 2008

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MP3 player won't power up. I was listening to it and it just went off. Thought battery went dead but tried recharging. Nothing happens when I try to power it up. It's a Phillips Model...

Hi ronnie641,

Here is the Support Site for the Philips GoGear Vibe:

You can find FAQ's, as well as instructions on how to perform a Repair (see below). A Repair will restore the device as well as update the firmware.

If you have any additional questions, you can reach Philips Consumer Care @ 1-888-744-5477 - an agent can also guide you through the process.

Hope this helps!


Use a pen tip or other sharp object to insert the RESET hole gently on the side of the player and connect it again to your PC.

If it is still not recognized, your player may be at fault. Try the Philips Device Manager software.

NOTE: Contents will be removed by using the repair function.

  1. Install the Philips Device Manager and run it with your player connected to your PC. You can download it under the Software & drivers section.
  2. Click the Repair tab in the Device Manager, press and hold the corresponding recovery key on the player when connecting it to your PC.

  3. Follow the PC screen to recover your player.

You can find the recovery key on your player from the below table.

Jul 29, 2011 | Philips MP3 Player

1 Answer

Sony nwz-b142 doesn't display in my computer. I already tried installing the device in the control panel and it says device works properly and yet it doesn't display in my computer

This advice could help you if your player works properly and the problem is in your pc only:
At first you should be sure that your USB cable can work.
Then let's see the PC.
You don't need any driver software, if your pc has windows xp sp2 or later and Windows Media Player 11.
If you have problem with your device follow this steps:
1. Connect the player to the computer.
2. From the computer, select start - Control Panel - Performance and Maintenance - System. "System Properties" is displayed.
3. Select Hardware tab, and open Device manager.
4. Open Universal Serial Bus controllers, and select USB Mass Storage Device or WALKMAN NWZ-XXXXX.
5. Select Action - Update Driver ... from the menu bar. "Welcome to the Hardware Update Wizard" is displayed.
6. A dialog on Windows Update connection will be displayed. Select No, not this time., followed by Next.
7. Select Install from a list or specific location [Advanced], followed by Next for the hardware install method.
8. Select Don't search. I will choose the driver to install., followed by Next for the search and install option.
9. Check Show compatible hardware, and then select MTP Device* in the model list, followed by Next. The device driver is installed.
10. "Completing the Hardware Update Wizard" message is displayed, and confirm "MTP Device" message. Click Finish.

Good luck!

May 03, 2011 | Sony Walkman NWZ-B142 MP3 Player

1 Answer

I have connected my sansa media player but the system doesn't support it and the screen went black

if u have a installer cd with the device then please install the driver then plug your device in the connectivity cable.thanx

Dec 25, 2009 | SanDisk Sansa e250 MP3 Player

1 Answer

Sony Walkman NWZ s616f is not recognized by Media Player anymore

I have a Sony NWZ-S638F and this just happened to me - I think a registry clean up utility did it but in could have been a Norton 360 reinstall too. I am not technical but I stumbled on a solution.

I realised that something had gone wrong when connecting the player's USB cable I heard a triple bong instead of the usual upward double bong. The computer was recognising a connection but the device could not be found anywhere - believe me, I searched.

The device manager for the player said "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)"

Anyhow, I tried system restores which didn't work. I tried reloading the software from the Sony DVD which didn't work. Finally, I decided to uninstall the driver through frustration and partly because I thought it low risk as the player is meant to be plug 'n play and I've got the DVD so if all went bad I should be able to reinstall and be no worse off.

I went to Device Manager, selected + at Portable devices, double clicked Walkman NWZ-S...etc selected the driver tab and clicked the uninstall button. I then connected the player using its USB cable and heard the upward double bong. Eureka. After following the on-screen instructions for a new device and it works just fine.

Hopes this helps.

May 31, 2009 | Sony Walkman NWZ-S618F

1 Answer

Philips GoGear SA6045/97 connection with pc problem.

You need to get the product key for Windows from your friend. The days when you can just load an OS from any CD an unlimited number of times is over. Microsoft Genuine Validation requires that you have a Product Key, and you STILL may have to call Microsoft to validate your copy, if Microsoft registers that an OS has been loaded from a single CD too many times.

-Tha Mp3 Doctor

Feb 20, 2009 | Philips GOGEAR SA6045 MP3 Player

1 Answer

My rca m4204 can not turn on

Go to control panel
then add hardware
connect your hardware device and click "yes i have connected the hardware"
After that scroll down and select install new hardware device
select install hardware that i manually select from a list
scroll down to windows portable devices
and choose MTP device

Jan 17, 2009 | RCA M4204 MP3 Player

1 Answer

Windows says device is not configured properly so it wont install

Try a firmware upgrade - I couldn't get sure-fire confirmation that this player is compatible with Vista:
Answer: to update the firmware on your TH1602 you will need to:
1. Connect your device prior to installation.
2. Click on the download link.
3. Select "Save" and select the desired folder to save the installer.
4. Run the downloaded installer and follow the instructions to complete installation.
File Name: Pearl_FWUtility_v1.2.5.0.exe

Jan 10, 2009 | RCA TH1602 MP3 Player

1 Answer

Help! Devices show as working, but "not detected" when opened

You could try to go into the registry and remove the usb enumeration folder "USB" .HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Enum\USB\ change permissions for it to be able to remove it. When you restart your computer all usb devices will be recognized and installed again. Let me know if this helps or not.

Jan 04, 2009 | Creative Labs Zen Sleek Photo MP3 Player

6 Answers

Iriver e100 doesn't communicate properly

umm.. this is what i did to solve this problem. i hooked it in the back usb port then put the iriver disk in then went to start control panel printers and other hardware the on the left side add hardware the i found it on the list and instaled after that you have to use windows meda player to add music and it works just fine .

May 20, 2008 | iRiver E100 Digital Media Player

1 Answer


If player is off and disconnected from PC,
1) Open up Philips Device Manager (Start --> All Programs --> Philips) - if you don't see it, then re-run the installation CD or grab the "Device/Firmware Manager" from the Philips website
2) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button
3) Disconnect the GoGear from the computer and turn the GoGear off (if you haven't done so already) - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new

You will now be able to load the firmware upgrade by clicking on the update tab in Philips Device Manager. The firmware upgrade should resolve the issue permanently.

Mar 23, 2008 | Philips SA5125/37 MP3 Player

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