Question about Western Digital Passport 320GB External USB 2.0 Hard Drive

1 Answer

When i hook it up onto the computer i can here the detection sound usb and also the the usb confirmation icon pop's up on the lower right screen near the time... i've tried switching the casing also and it doesnt work....tried different usb ports.....tried different computers n operating systems as well and so far no luck.....the data on my HD is very valuable to be, is there anyway i can save the data?

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  • solano_pe Nov 13, 2009

    sir about the external hard drive problem the model is Western Digital My Passport 320GB\r\ni opened the hard drive already and found out that there is no sata socket... please help.. my files are very important thank you very much for your quick reply sir..

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  • Master
  • 748 Answers

If the USB drive is detected by system generally, as you write, first thing I would do is go to Disk Management (on Windows XP it's under Administrative Tools, the quickest way to get there is to right-click My Computer and choose Manage) and see if the system recognizes the disk volume. If it is listed under Disk Management, try Assign/Change drive letter, and assign it an unused drive letter. Don't try anything harsh, like formatting or removing partitions!
If this doesn't help, or the drive volume is not present under Disk Management, the next step would be to remove the actual drive from the USB case and hook it up to the motherboard. You don't specify your drive model, so the actual hookup will depend on the type of drive that's inside. If it's a 2.5" IDE/ATA drive, you will need an adapter to connect it to a standard ATA cable and standard power for example. If you are not computer hardware savvy, I would recommend asking for professional assistance.
Good luck.

Posted on Nov 13, 2009

  • Stan
    Stan Nov 13, 2009

    Well, it's rather impossible to assist you remotely. You need hands-on assistance from someone that knows what he/she is doing, otherwise it will only get worse.

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