Question about HP DESIGNJET 500 InkJet Plotter Printer
General causes are media or other obstructions in the carriage path, the trailing cable, worn carriage bushings, lack of lubrication in the carriage path, a dirty encoder strip, the scan-axis motor, or the service station. Follow the steps listed below to accurately troubleshoot the issue, and replace the appropriate parts.
1. Visually check for jammed media or other obstructions in the carriage path and remove any obstructions found (remove any loaded media as well).
2. Determine if the noise is normal. Some noise is normal. Specifically, it is normal to hear a slight clicking noise when the carriage moves under the left or the right-hand covers.
3. If an 86:01 error occurs during initialization and the carriage does not move out of the Service Station continue Step 4, otherwise go to Step 5.
4. Remove the right cover and check the cable connection between the Interconnect PCA and the Service Station motor. If connections appear normal, replace the Service Station
5. Attempt to verify functionality, if problems persist, continue with the remaining steps.
6. Unlock the carriage as instructed below:
a. Highlight the Set-Up menu and press the Enter key.
b. Press the Up Arrow and Enter keys simultaneously and then press Enter.
c. Scroll to Service Utilities and then press Enter.
d. Scroll to Unlock Carriage and press Enter.
e. Unplug the printer from the power source.
7. Move the carriage manually through the entire movement path to see if it encounters any obstructions or has more resistance in any particular spot. Remove any such obstructions if possible.
8. Clean and lubricate the carriage rail.
9. Slide the carriage manually back and forth several times to evenly spread the lubrication across the entire carriage rail.
10. Turn the printer on and attempt to verify functionality.
Posted on Nov 13, 2009
a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
New users get to try the service completely Free afterwhich it costs $6 per call and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
SOURCE: error 86:01
I just answered this for someone else but did not look at the name of the person asking the question.
Here is a cut and paste of what I put for the other simalar question.
There is a posting of this on a website. I will give you the link below.
Basically it means that it is dirty or something is keeping it from moving back and forth. Could be old dry ink, stuck paper, or maybe you can clean the Carriage Rod with Alcohol. The Carriage rod is the shiny rod that goes from one side of the printer to the other. There are more tips on this link. Good Luck
Posted on Oct 17, 2009
In addition to this, the so called encoder strip may be dirty and needs cleaning. The encoder strip has many tiny lines on it, that the carriage sensor counts to determine its location in the printer environment. If this strip gets dirty, the carriage sensor will read several lines as one and in the end it will try to go past the carriage path; when obstructed it perceives this as a paper jam.
The encoder strip is located just behind the slider rod, the shiny rod that guides the carriage back and forth. The encoder strip should be cleaned with a lint-free cloth wetted with clean and luke-warm water (no water allowed to drip into the printer!). Be careful not to pull hard on the encder strip, it can VERY easilly break or jump off its attachment points!
First gently slide the carriage over to the left and clean the right part of the encoder strip, then slide the carriage over to the right and continue with the left side of the strip. Note: Always clean FROM the right side to the left, since the strip is attached to a hardpoint on the right side of the printer and to a leaf spring on the left side. According to Murphy's Law, pulling on the leaf spring WILL make the encoder strip jump off the hardpoint hook on the right side, causing a mess to get it back! (not supported...)
But in many cases this solves the 86.01 error message, hope it does this time as well.
Posted on Mar 10, 2009
Tips for a great answer:
Feb 05, 2014 | Precor Exercise & Fitness
on Aug 03, 2010 | Office Equipment & Supplies
Dec 24, 2013 | Washing Machines
Aug 07, 2013 | Canon imageRUNNER 600 Printer
Aug 11, 2010 | Ricoh Aficio 450 Copier
Jul 25, 2010 | Canon iRC3100 Printer
Jul 06, 2010 | Canon imageRUNNER 2200
Jun 26, 2010 | Canon iRC3100 Printer
Feb 21, 2010 | Canon ImageRUNNER 3570 Copier/Printer
1,559 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: