Question about Battery Technology Creative Technology ZEN Mozaic Black Digital Media Player

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Im having a problem when connecting my creative zen to my computer my computer will not read it

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  • Master
  • 820 Answers

Hello,
When you experience next making connection:
Connecting the device to the computer Wizard found new hardware pops up.
Only this time the Windows update searching for software will not work on automatic routine:
ending up with "Cannot Install this Hardware".

Solution:
Manual performing the wizard, setting the device to USB connection type:
1. Can Windows connect to Windows Update to search for software ?
Select "No, not this time".
[Next]
2. If your hardware came with an installation CD, or floppy disk, insert it now.
Select "Install from a list or specific location(Advanced)."
[Next]
3. Please use your search and installations options.
Select "Don't search I will choose the driver to install."
[Next]
4. Select the device driver you want to install for this hardware.
Select "USB Mass Storage Device."
[Finish]

Note: when using MSC mode always safely remove hardware, the players' removable disk. The icon in the right corner of the task bar.
im having a problem when connecting my creative - 3a067fc.jpg

Once the device can be reached in MSC mode it should be ready to install new firmware on the player:
1. Backup data on the player to the computer when not on the PC already.
2. Reinstall / update firmware from computer to the player: after this the device will have all the maps for writing data and it can be approached in MTP mode again, using application software like Windows Media Player 11.

Online support page for guides, software and firmware for the Zen Mozaic, see:
http://support.creative.com/Products/ProductDetails.aspx?catID=213&CatName=MP3+Players&subCatID=214&subCatName=ZEN&prodID=17897&prodName=ZEN+Mozaic&bTopTwenty=1&VARSET=prodfaq:PRODFAQ_17897,VARSET=CategoryID:213

Need more help, just post a comment.

Posted on Nov 13, 2009

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6 Suggested Answers

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Good luck!

Posted on Jan 02, 2017

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  • 1 Answer

SOURCE: Creative Zen Vision M: Placing Old hard Drive in New Player??

I Dropped My Zen Vision M And Cracked The Screen And Bought A New One But Replaced The New ZVM's Hard Drive With My Old One And All I Had to Do Was Restart It For It To Recognize The New Hard Drive And If It Doesnt Recognize It All You Gotta Do Is Put A New One In And Download More Songs xD And If You Need A Disassembly Tutorial Heres A Good Site

http://www.anythingbutipod.com/archives/2006/02/how-to-disassemble-the-creative-zen-vision-m.php

Posted on Mar 07, 2008

  • 1 Answer

SOURCE: Creative Zen Nano Plus FROZEN!!!

here is a fix if your creative zen nano plus just hang on the creative logo when you turn your player on.
download, Creative ZEN Nano Plus firmware.
you can find it at the creative website, download section.
double click the file you just dl'ed, now make sure your
zen nano player is already connected to your pc when you run the file. it may take a bit of time before your pc can detect your zen nano be patient, a window prompt will soon appear asking if you want to update your firmware with the one youve just dl'ed.
now, dont worry if the firmware is the same as the one already
installed in your zen nano, just continue with the update.
you can also check the box in which there is the option of also formatting the drive. ( note: all files in your zen nano will be lost)
after the firmware is flashed you can now play and transfer files to your zen nano plus.

Posted on May 09, 2008

  • 1 Answer

SOURCE: mp3 won't turn on

I do have the same problem. When i turn it on ti would simply turn 'ON' and on the screen it would write CREATIVE, and nothing could be done. no buttons work at all! please help!! 

Posted on Sep 21, 2008

  • 9 Answers

SOURCE: Getting out of recovery mode

The recovery tool mentioned above is not designed for the sleek photo. You need to download the firmware for the sleek photo from creative's site. Now we need to get your player recognized to get the firmware loaded. If you have Windows Media Player 11, it needs to be removed. Also remove WMP runtime. After that, restart the pc and your player should be recognized. You can then double click on the firmware program to run it. It might say something like, this firmaware is already installed...do you want to reload it? Click yes to reload.

I had the same problem with my sleek photo. Once I got rid of WMP and the runtime everything worked like a charm.

Posted on Oct 06, 2008

AllenTech08
  • 54 Answers

SOURCE: My Creative Zen Touch is frozen. When I hold down

I would run the recovery console from the player itself. Make sure the Touch's power supply is plugged in (and unplugged from a PC) then to access the recovery mode of the Touch, hold down the Play/Pause button while inserting a straightened paper clip into the reset hole on your player, give it about five seconds then remove the paper clip.
Next, keep on holding the Play/Pause button until the Rescue Mode screen appears. After you see the rescue mode menu, you can release the play/pause button.
I would try a "clean up" first, as this is less intrusive and will not erase data.

Posted on Mar 27, 2009

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After three months of trying and trying in many computers, following many, many procedures found all over the Internet, my Creative Nomad has accepted the firmware and has borned again.
What I did?
1. Connected the Nomad on a computer with Windows XP and Windows Media Player 9, that never has been touched by a creaive device.
It recognizes the device but can´t find any update to the drivers,
2. Updated Windows Media Player 9 to Windows Media Player 10,
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Write to Creative's Helpdesk... So did I for the same problem. I'm waiting for their answer.

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