Question about Acer Aspire 6930-6771 Laptop

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I have a Acer aspire 6930. Sometimes, my laptop won't shut off, only showing "shutting off" message. I come back after an hour, still not off. What is going on? I have to forcibly turn it off by pressing the power button! Also, my computer freezes constantly, making me use the power button. I try ctrl + alt + delete, but they don't show up either ...

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Ok sounds like you unit is in very serious need of cleaning and maybe even some virus removal.
to scan and remove viruses ( click here ). install this to your computer and allow it to scan and remove any found threats.
also click start then run or command prompts .
type : cookies.
a page will pop up. you will need to delete everything in this except index. index is a system file and can not be deleted. close this window and empty recycle bin. now you will need to repeat this step but this time you will type in : temp
delete everything in this window. these are the things that will slow your computer down. you will also need to do a disk clean up. and a disk defrag.
after that you computer will be running faster.
also i subjest removing some things from your start up menu. this will slow the computer down from shutting down quickly.
i hope this was helpful.

Posted on Nov 13, 2009

Testimonial: "Thank you so much! But when I do the comman prompt, and type in cookies and temp, nothing pops up!"

  • 1 more comment 
  • rain_catcher
    rain_catcher Nov 13, 2009

    ok i need to know the operating system your using so i can give you the correct commands

  • rain_catcher
    rain_catcher Nov 13, 2009

    ok do the disk clean up. this will delete the cookies and temporary files that are slowing your computer down

  • rain_catcher
    rain_catcher Nov 13, 2009

    your not typing cookies and temp together right?

    one at a time cookies

    then temp

    you can also do the disk clean up that will delete the unneeded temps and cookies. hope this was helpful

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Hi, you don't mention what operating system you are using, but try to do a system restore if using Windows XP or otherwise re-install your operating system as this sounds like a software problem.

Best wishes,
Graemevm

Posted on Nov 13, 2009

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