Question about Logitech Harmony 890 LCD Remote Control

4 Answers

I own the Harmony 890 remote. I went to pick it up off the end table last night and the screen was blue. No text or icons. can you help?

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  • ckreinhard Nov 14, 2009

    I removed the battery for greater than 60 minutes and did a software and firmware upgrade. The problem still exists. What else can I do?

  • ckreinhard Nov 16, 2009

    I own the Harmony 890 remote. I picked it up the other day and the screen was solid blue - no icons or text. I received previous advice from FixYa to remove the battery for 60 mins and the reload the software and firmware. I did that and it seemed to fix the problem. However 15 minutes later the screen was solid blue again. I removed the battery for 20 seconds or so and the screen back but again only lasted for about 5-10 minutes. Can you help?

  • ckreinhard Nov 16, 2009

    Yes I have removed the battery multiple times. Most recently took it out for an hour. The screen lasted about 10 minutes. Is there anything else I can do or am I out of luck.

  • ckreinhard Nov 17, 2009

    So does that mean that installing a new battery will not do any good? We haven't spilled any liquid on the remote.

  • ckreinhard Nov 17, 2009

    I didn't give you a poor rating. I didn't give any rating.

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Hello. Thanks for choosing Fixya! The problem you are experiencing with the Harmony 890 remote is increasingly common. If your remote is still under warranty you can return it for a new one. If it is out of warranty you may want to contact the company and complain, siting how common the problem is there should be a recall. Also consider contacting the Better Business Bureau about this issue. There is no customer fix to the Blue Screen Syndrome.
Here is a link to Logitech, the manufacturer of the Harmony 890. This way you can choose your method to contact them: http://logitech-en-amr.custhelp.com/cgi-bin/logitech_en_amr.cfg/php/enduser/ask.php?section=contact&tabs=1,3,2,4,5

Posted on Nov 17, 2009

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Have you taken the battery out to reset?

Posted on Nov 16, 2009

  • Kori Policy
    Kori Policy Nov 16, 2009

    i own one too. if you have already downloaded and removed to reset and the problem still exists....... somebody got it wet. unfortunately i have no good news. you will need to buy another. when they are working, man they work great especially if you have a whole system to control.

  • Kori Policy
    Kori Policy Nov 16, 2009

    got some more info: unplug the charger base from the wall. take your reciever unit and remote to your computer for the updates, once that is done THEN plug in the charger base. my wife just said the same thing youre describing happened to us. i really hope this solves your problem.

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Hi,
This is a very very common problem with this remote. If your remote is under warranty it will be repaired/replaced by logitech for free. If it's out of warranty they charge almost as much for a new remote to have it repaired. Here are the steps that may help you.

Step 1 - remove the battery for about 60 minutes. There seems to be a little energy store in the unit and just taking out the battery, counting to 10, and reinstalling it does not work.

Step 2- Do a software update upgrade from the Logitech site. The new firmware level seems to have fixed the base problem.

If you just take the battery out and put it in, it does not work.
If you take the battery out and just hook it up to do a software upgrade, it does not work because the remote gets power from the USB connection so it remains "hung"
Here is the link to the logitech site where you can download the needed software:
http://www.logitech.com/index.cfm/440/3865&hub=1&cl=us,en?osid=1
if you need to you can use the second part of these instructions as mentioned you want to make sure you remove the battery long enough to completely remove all charge from the remote.
http://logitech-en-amr.custhelp.com/cgi-bin/logitech_en_amr.cfg/php/enduser/std_adp.php?p_faqid=11962&p_created=1244041739&p_sid=et_tKpLj&p_accessibility=&p_redirect=&p_lva=&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9MywzJnBfcHJvZHM9JnBfY2F0cz0mcF9wdj0mcF9jdj0mcF9wYWdlPTEmcF9zZWFyY2hfdGV4dD04OTAgcHJvIGZpcm13YXJl&p_li=&p_topview=1
Thank you,
lee

Posted on Nov 13, 2009

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I have reviewed your problem and have the fallowing for you to aces.
First, try removing the battery and allow the remote to set for a few minutes.
Replace the battery with a new one and check functionality.
Make sure you wait at least 2 minutes before re-installing the new battery.
If this does not work for you, their is really no other solutions for the remote, other than replacement.
Hope this works for you.
Please rate when finished. Thank you.

Posted on Nov 15, 2009

  • John Ray Nov 15, 2009

    Ok, I found other information on your 890 remote, that you may want to try.

    Go to this website,.Logitic.com and re-program your remote.

    You will have to register to use their set-up program.

    It is fairly easy way to set it up. You will need to have the remote connected to your computer with a USB cable when you start. http://www.logitech.com/index.cfm/440/38...

  • John Ray Nov 16, 2009

    Why not replace the battery. Thank you for the poor rating.

    respectfully

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-D

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