Error code E1:Make sure the presser foot is lowered before sewing.
In order to get this error the foot controller has to be pressed (or the start/stop button was pressed if the foot controller is not connected), and the reverse/reinforcement stitch button needs to be pressed while the presser foot was raised.
The only solution offer by Brother is to lower the presser foot lever before continuing.
This seems a bit simplistic so assuming you tried that already
Check to make sure there is no tangled thread interfering with the take-up lever.
This seems to be a common problem and it may be related to a computer issue rather then a mechanical fault.
In this case you may need to have the machine serviced.
I hope something here helps. I will investigate more and if I discover anything else I will pass it on.
you may need to have the machine serviced.
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