Question about HP Photosmart C4180 All-In-One InkJet Printer

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When I try to scan from printer to computer I get 'scan error'. See documentation. I am trying to scan to a mac - does that matter?

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You need to use the grey cd to install the software onto your Mac if you have not already done so. If you don't have the Mac CD you can download the installation software and all drivers from HP here (select your operating system first).

If you have installed it aready, try uninstalling and then reinstalling using the HP website to obtain the updated drivers etc. rather than your CD.

Once you have uninstalled the software, disconnect your printer and then restart your computer. Do not re-connect your printer until you have reinstalled the software.

To verify that the software has installed properly, look for the HP Solution Centre on your desktop, double click on the icon and check that both "scan picture" and |"scan document" are showing.

Hope that helps!

HP Support manual for C4180

Posted on Nov 13, 2009

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Are you trying to scan from the printer to the computer? (pushing the scan command on the printers keypad to send the signal to the computer)

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Are you trying to scan from the computer to the printer? (Using the scan options in your software by choosing "start" and then "programs" and opening your printers software to choose the scan option)

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You have a Word document open on your Mac and you want to insert an image into the document that's on the scanner.

I'm actually not clear as to whether you successfully scanned an image in the first place. If you did scan the image, where did you store it to? Have you tried scanning the image and saving it to your computer? If you can do this successfully, try inserting the image into your Word document from the location on your computer.

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You may or may not have your original software disc that came with the printer. If you don't or if you need an updated print driver, you can download that software from the following web page, assuming you are running Mac OS X:

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Occasionally, you can solve errors by installing print drivers that are more recent than those you originally installed when you first got your printer. That's the benefit of downloading the latest drivers from HP.

On the off change you are using Mac OS 9, here's the relevant software download page (the version of the Mac operating system matters):

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If all you want to do is to insert an image into a Word document, you shouldn't need Adobe Photoshop or any other expensive software application. You aren't trying to do any fancy editing of the graphic, just insert a pre-existing image into a document.

I hope some of the above suggestions help. Post back your results and good luck.

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