Question about SanDisk Sansa e260 MP3 Player

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My sansa e260 didnt format right

I only have one file in my 16mb format file that it has come up with. i need the other files other than the version text document. the repair the sansa main site gives me doesnt work. The 16 mb format files are all i need.
if you can get those to me please post where. if you can email the links to my email at

thank you.

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Re: my sansa e260 didnt format right - SanDisk Sansa e260 MP3 Player MP3 & Digital Media Players

Format it using a program from C-NET

Posted on Feb 20, 2008

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When i switch it on it only shows the "SanDisk" logo but doesnt proceed more than that ... all this happended after it said restarting system ..... what shall i do ?

Recovery Mode:
1.Turn off the player ,move the hold button to the right and press the ON and REC button
2.Connect the player to computer.
3.Double-click on the 16MB Format icon on your computer.
Create a new text file by clicking on the File Menu-->New-->Text Document.
Rename the new file to 'sansa.fmt'.
Disconnect the player from your computer and it will reformat your player. You will lose all your content, but your player should be back to working order.

Mar 18, 2011 | SanDisk Sansa e260 MP3 Player


Load Main Image Failed & Refresh Database Freezes

*** Warming : Dont try this if you dont know what your doing or if you dont know what your main problem is with the player. All the steps in this guide are collected from various sites i would not name them ( if not for you guys this guide will not be possible ) . I suggest if you dont know what you are doing is to contact sandisk technical support. ***

This is for Sansa E200 Series ( Normal and Rhapsody Model ) mp3 player with Version 1 devices. I see that many of you are experiencing this error on your players and i decided to create this guide that worked for me and for my friends players after contacting the nice guys from the sandisk technical support.

This is for Load Main Image Failed Problems.
Note : This is caused by an incorrect firmware version was loaded on the player or a bad copy of firmware files in the player.

I . For Normal Mp3 Players which dont have a Rhapsody Channel.

1. Perform Recovery mode on the player ( Enable Hold Switch + Press Record Button + Power Button ) , when it says welcome to recovery mode connect the player to the computer.

2. Open the 16MB Format which is the player in your My Computer. Then check open the Version.txt. This file will tell you what is the firmware of the player. Now you will have there,
    * .12A = Older Version firmware got to 2B
    * .15A = Also an older version of firmware go to 2B
    * .18A = Latest version of firmware. got to 2C

2B .If you have an older version of firmware downloading and updating the firwmare of player to the latest one usually resolves this problem. If not applying this file on the 16MB Format will have a greater chance of fixing the problem. 

This file will be upgrading the firmware of you player to the latest one.

2C. Download and install this file on your computer and then run the file.

This file will be downgrading the firwmare to an older version which is .12A

II. Load Main Image failed for Rhapsody Model mp3 Player.

1. Perform recovery mode on the player. Then connect the player to the computer.

2. 16MB Format should be detected in your My Computer. Download and apply this file in the .16MB Format.

This will correctly reinstall the correct firmware for the player.

For Players Experiencing Refresh Database on thier device. This would apply on both Rhapsody and Normal Model mp3 player.

1. Perform recovery mode on the device. Then connect to your computer.
2. The 16MB format would be recognize on the My Computer window. Download and apply this file into the 16MB Format.

If the above link dont work just create a file name sansa.fmt take the extion of the file should be FMT. To check the file extension right-click on the file and choose properties.

=== If all else fails contact sandisk technical support.====
Thanks to crimsontide, cyber and to my special friend johnnyten for lending my your sandisk player. :D                                                                              

on Dec 15, 2007 | SanDisk Sansa e250 MP3 Player

1 Answer

Screen wont go past opening screen

Let's transform your device into a stable workhorse, and you'll have a great performing device.

You can load firmware version 01.02.24, the latest release, or 01.02.18, the predecessor, and you'll be happy with a bug-free machine.

You'll need to use Recovery Mode to load the two files that are downloaded from the above link:


Unzip these two files.

Now, for a repair from the Hebrew Beta version, you will need to RENAME these two files as:


Since I just had two coffees, here's how to load the two files:

Turn your e200v1 off.
Slide the HOLD switch to the right (orange showing).

Open a Windows Explorer window via My Computer or my favorite [Windows Key] + E.

Press and hold the REC button down while plugging in the Sansa.
The display will say "welcome to recovery mode" and the sansa will show up as a new icon 16MB FORMAT.


Double click on the 16MB FORMAT (reserved partition) to access it.

Drag and drop the RENAMED files into the partition.

Right click, and select Eject.
Slide the HOLD switch back to off.
Unplug your Sansa.

It will replace the previous firmware with the universal 01.02.24 version, and no more Lil' Monsta logo.

If you followed these steps, your music will STILL be there for you!

Enjoy your repaired device. From now on, you will use the firmware files with the original names, so you can rename these back to their original names for future use. The Hebrew version was a buggy mess, apparently.

Best of luck to you!!

Jan 18, 2011 | SanDisk Sansa e250 MP3 Player

1 Answer

How to drop and drag file into 16mb file?

all you need do is conneect your scandisk on the pc and wait for it to detect it, after this right click on the file or select all the files and right-click on them, then use the sendto command to locate the removable device. the device will definately arranged the files itself. from here you are good to go. Good luck

Dec 15, 2008 | SanDisk Sansa e260 MP3 Player

1 Answer

RE: sansa e260

Hmm how did you format the player. It could be that the player was formatted in NTFS. You may need to reformat the player. Try to reformat the player but first. Look on the back of the player on the right corner. If it says Model : e260 V2 follow the steps below.

1. Turn off the device. Slide the Lock switch it will be showing orange.
2. Press and hold the Left button while connecting the player to the computer.
3. Go to My Computer then a drive of the player should appear.
4. Right click the drive of the player then choose Format. Make sure it is showing FAT32.
5, Click Start to continue,

If it says Model : e260

1. Turn off the device. Slide the Lock switch it will be showing orange.
2. Press and Hold the record button while pressing and holding the record button press the power button. It should say Welcome to Recovery mode.
3. Connect the player to the computer. The player would show up on your My Computer as a drive named 16MB Format.
4. Create a file named sansa.fmt make sure that the file extension is fmt not txt. To check right click on the file and choose properties.

Oct 05, 2008 | SanDisk Sansa e270 MP3 Player

4 Answers

My sansa e260 stopped working after unsuccessful formatting

I have guys, I just spoke with the Sansa representative. Even if you have Windows Vista, you do not need a drive for e260 given that Vista carries that drivers for it. If you have tried the steps above, but you Sansa still did not format successfully after using the recoverty tool. This is what you do:

Set you Sansa e260 in recovery mode

- set it to hold
- hold rec
- connect to computer while you are holding rec
- device should be now in recovrey mode
- go to my computer
- go to the folder 16B format
- you will see a text file
- don't worry about
- add a new folder and name Sansa.fmt
- wait up to 2 minutes
- message on your device should say formatting
- wait a few minutes for formatting to take place
- stop the device by removing it safely using windows Safely device removal tool on bottom right corner of your screen
- disconneting your Sansa and you should see a message upgrade finished, Sansa has been restored or something like that
- Power your Sansa on, and Bwala!!! your Sansa is back to normal.

Good luck


Nov 27, 2007 | SanDisk Sansa e260 MP3 Player

1 Answer


(your device will say the word Rhapsody on the back)

1. Double click on My Computer so that you can see it on your screen.

2. Turn the player off.

3. On the top of the player is a Hold switch, move it to the right (toward the headphone jack) so you see the orange colour.

4. On the left hand side of the player is a Record button, press and hold it while connecting the player to the computer. Continue holding the Record button until you see a new icon under "My Computer" called "16MB FORMAT". Once you see that icon you may release the Record button.

5. Double click the RHAPSODY- file you downloaded earlier and open it. You will need WinZIP or WINRAR to "unpack" it. Inside you will see a file named PP5022.mi4 drag this file onto the 16MB Format in My Computer mentioned before.

6. Double Click on the Sansa.rar and open it. Drag the Sansa.fmt file into the 16MB Format as well (this forces the device format and erase all data)

6. Disconnect the player and look at the screen. Several things will be displayed, and when you see Key Lock, System Shutdown, move the Hold switch on the top back to the left.

7. Turn the player on and watch the screen. If you see a Refresh Database Fail error, you will need to follow steps 1-7 again until you do not get the error. If it does not work the first time, it could take up to 3 times for it to work.

Best of Luck.

Nov 05, 2007 | SanDisk Sansa e260 MP3 Player

4 Answers

Not enough space for music db. please free 6mb


PLace the Sansa in Recovery Mode, plug in, and see that the 16MB FORMAT icon appears in Windows Explorer.

Right click in the window, and create a new folder named sansa.fmt


Drag and drop the sansa.fmt folder into the 16MB FORMAT partition. Right-click and select eject.

Unplug, and see if it will automatically format.

Thanks to neutron_bob

Jul 21, 2007 | SanDisk Sansa e260 MP3 Player

2 Answers

Sansa Raphsody 250R 2GB

It is very dangerous in formatting the 16MB format of the device. After learning it a hard way, i also learned the the 16MB format is a second partition of your player where is installs the firmware of the device. Formatting it will ruin your player and it will never function again the way you want it to work.

Jun 15, 2007 | SanDisk Sansa e250 MP3 Player

3 Answers

Screen turns from logo to white then to logo again

Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.

Sep 27, 2006 | SanDisk Sansa e260 MP3 Player

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