Question about Brother MFC 8300 Laser Printer

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Brother MFC8300 When I install on XP SP2, it installs as a MFC8600/9650 (using USB cable). The printer itself says PLEASE WAIT OFFLINE. Can't do anything. Any ideas?

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  • Anonymous Mar 09, 2008

    Same problem

  • Anonymous Apr 17, 2008

    yes same problem.

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  • 287 Answers

According to THIS LINK the driver for the 8300 is built into XP.

I assume you have tried to uninstall (delete) the printer and allow XP to re detect/install it.

Chech that the printer is not paused or off line

start, settings, printers, (classic menu)

Does the printer have "paused and/or off line" under the icon?

If so Right click the printer and if says either "resume printing" or "use printer on line" (or perhaps both) letf click these otions to change them

The printer should now say "ready"

post back results so I may try and assist you further






Posted on Jul 08, 2008

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My brother mfc-290c printer will not print. I install new cartridges. I have tried to find the drivers online but when I download it its says its "Binary File" and it wont open. I also got a copy...


Open your Control Panel. Click on "Add/Remove Programs". Scan the list of programs in the "Add/Remove Programs" pop-up window for your Brother Printer, then uninstall ALL software that is affiliated with your printer. When you have uninstalled all the software, restart your computer. When your computer is restarted, click on this link:
http://welcome.solutions.brother.com/bsc/public/us/us/en/dlf/download_top.html?reg=us&c=us&lang=en&prod=mfc290c_all
When the link opens, in the first box, scroll down and select the Windows XP Professional x64 edition. In the next box, select your language. Then click on the "Search" button. It will open a new page...select the link in the first box that says "Download & Information". When it opens the next window...click on the "Download" button.
STEP 1: VERIFY THE CABLE CONNECTION
Remove the USB cable from both the computer and the Brother machine. Leave them unplugged for a few seconds, and then reseat the cable into both devices. Make sure the interface cable has a secure connection to both the Brother machine and your computer. Note: The USB port can be accessed by opening the scanner cover. The correct port is labeled with the word USB and a symbol that looks like a pitchfork with dots on the ends. Ensure that the cable is not in the adjacent network port (For applicable models).
Note: Brother recommends you use a type A/B 1.1 or 2.0 USB cable that is 6 feet (2 meters) or less, directly connected from the Brother machine to an available port on your computer. Other cable configurations may work, however connection loss is common. For troubleshooting purposes, do not connect your interface cable through any hubs, splitters, or other pass-through devices.

STEP 2: VERIFY THE BROTHER MACHINE IS POWERED ON AND THERE ARE NO ERRORS
A. If the LCD screen is blank, then the Brother machine is not powered on. Verify that it is plugged into a working outlet and any power switches are turned to the ON position.
B. Check the LCD screen for any error messages. An example would be Paper Jam or Ink/Toner Empty. If the LCD screen shows an error, troubleshoot to clear the particular problem.

STEP 3: VERIFY THAT THE PRINTER DRIVER IS INSTALLED
A. On the computer Click START -> RUN (or VISTA users click WINDOWS/START and click inside the Start Search field)
B. Type: CONTROL PRINTERS and press ENTER.
C. Verify that the Brother printer in the list. If the Brother printer is listed, continue to STEP 4. If the Brother printer is not listed, the driver may not be installed properly. Refer to STEP 9 to reinstall the Brother driver.

STEP 4: VERIFY THAT THE BROTHER PRINTER IS SET AS DEFAULT
This is especially important if you use the print icon to print from within applications. If the Brother printer is set as the default printer, it will have a check mark on the icon. If it is not set as default:
While in the Printer folder, set your Brother machine as the default printer by RIGHT CLICKING on the Brother printer and selecting SET AS DEFAULT (PRINTER).

STEP 5: VERIFY THAT THE PRINTER STATUS IS READY AND THE PRINT QUEUE IS EMPTY
A. Click on START -> RUN (or VISTA users click WINDOWS/START and click inside the Start Search field)
B. Type: CONTROL PRINTERS and press ENTER.
C. Locate the Brother printer in the list and hover your mouse over the Brother printer icon. Below is an example of what you may see:
(Printer) Status: Ready (Could also state: OFFLINE or PAUSED)
Documents: 0 (Could be any number)
D. If there are any documents waiting in the queue, right-click on the Brother printer and select CANCEL ALL DOCUMENTS. This should clear the queue.
E. If the status states: USE PRINTER OFFLINE, right-click on the Brother printer and uncheck USE PRINTER OFFLINE or select USE PRINTER ONLINE depending on your operating system. This should set the printer driver ONLINE.
F. If the status states: PAUSED, right-click on the Brother printer and uncheck PAUSE PRINTING or select RESUME PRINTING. This should allow the printer to resume printing.

STEP 6: ATTEMPT A TEST PRINT
A. Right-click on your Brother driver and select PROPERTIES.
B. On the GENERAL TAB, click the PRINT TEST PAGE button. If the test page prints, then your issue is resolved. If the test page does not print, close the PRINTER PROPERTIES window and delete the job from the queue by completing STEP 5, then continue to STEP 7.

STEP 7: VERIFY PRINTER PORT SETTINGS
A. Locate the Brother printer in the list. Right click the printer and left click PROPERTIES.
B. Click on the PORTS TAB of DETAILS TAB (depending on your operating system) and verify the port your machine is set for. The port should be USB00x. (x is a number).
C. If the port is set correctly and no other ports are available to choose from, no changes will be made. Continue to STEP 8.
D. If you changed ports, try printing a test page by completing STEP 6. If the test page prints, then your issue is resolved. If there are multiple USB virtual ports, try the different available ports. For any failed print jobs, close the PRINTER PROPERTIES window and delete the job from the queue by completing STEP 5, then continue to STEP 8. If there are multiple USB virtual ports, try the different available ports.

STEP 8: CYCLE THE POWER TO THE BROTHER MACHINE.
A. Turn off the power to the Brother machine by disconnecting it from the power source.
B. Wait about 30 seconds and power the machine back on.
C. Try printing a test page by completing STEP 6. If the test page prints, then your issue is resolved. For any failed print jobs, close the PRINTER PROPERTIES window and delete the job from the queue by completing STEP 5, then continue to STEP 9.

STEP 9: REINSTALL THE BROTHER DRIVERS
Please close all applications before running the Repair MFL-Pro Suite.
A. The machine must be turned ON and the interface cable must be connected from the Brother machine to your computer.
B. Turn on your computer. Note: you must be logged on with Administrator rights.
C. Insert the supplied CD-ROM for Windows into your CD-ROM drive. If the language screen appears, select your language. If you are not prompted with the language screen, go to (MY) COMPUTER, then double click on the MFL-PRO icon.
D. The CD-ROM main menu will appear. Click ADVANCED.
E. Click on REPAIR MFL-PRO SUITE.
F. When the software prompts to turn off machine and disconnect the USB connection, do so then click YES.
G. When the Brother MFL-Pro Suite Software License Agreement window appears, click YES if you agree to the Software License Agreement.
H. Choose STANDARD or LOCAL CONNECTION and then click NEXT.
I. When the Connect the Machine screen appears, connect the USB cable from the Brother machine to the computer.
Note: DO NOT connect the machine to a USB port on a keyboard or a non-powered USB hub. Brother recommends that you connect the machine directly to your computer. It is recommended that you use a type A/B USB 1.1 or 2.0 cable, 6 feet or less.
Lift the scanner cover into the open position.
Connect the USB cable to the USB socket. You will find the USB socket inside the machine on the left if viewing from the front of the machine. If your machine is also network-capable, ensure that the cable is NOT connected into the network port.
Carefully route the USB cable through the trench and out the back of the machine and connect to your computer. Make sure the cable does restrict the cover from closing or an error may occur.Gently close the scanner cover using the finger holds on both sides.J. Turn on the power to the Brother machine by connecting the power cord. The installation should automatically continue.The installation screens appear one after another. Please wait. It will take a few seconds for all the screens to appear. DO NOT try to cancel any of the screens during this installation.continue the installation.M. When prompted to restart the computer, select YES, I WANT TO RESTART MY COMPUTER NOW, and click FINISH.

Oct 09, 2011 | Brother MFC-290C Multifunction Color...

1 Answer

I have a canon pixma mp 287 printer i have installed the drivers also and it is also not offline but when i am giving command to it then it is showing that printer is not responding.why it is showing like...


solution :
1. Uninstall driver printer and remove Printer USB cable from computer. After uninstall finish, restart printer.
2. Reinstall driver printer (don't connect printer USB cable to computer). Wait for the install process, until message "connect a printer USB cable to computer". After message appear, connect printer USB cable to computer.
3. Wait process install finish and try to print.

Sep 23, 2011 | Canon Pixma Mp250 Allinone Inkjet Photo...

1 Answer

The pages print off and are fine on one side but on the other side it's a double copy - as if it's printing over itself.


Try this:
Please close all applications before running the Repair MFL-Pro Suite.
1. Turn off and unplug the machine from the AC outlet and disconnect it from your computer, if you already connected an interface cable.
2. Turn on your computer. (For Windows 2000 Professional/XP, you must be logged on with Administrator rights.)
*Note: On Windows 2000 and XP systems, you can check to see whether youhave administrator rights by right-clicking on the "Start" button. If you see the text "Explore All Users", you have administrator rights. If you do not see this text, you do not have administrator rights. Try to log on to the computer using a different user name, or computer manufacture for support; if your computer belong to a network You will need to contact your network administrator to give you permission to install the software
3. Insert the supplied CD-ROM for Windows into your CD-ROM drive. If thelanguage screen appears, select your language. If you are not promptedwith the language screen, go to My computer, then double click on the MFL_Pro icon.
4. The CD-ROM main menu will appear. Click on REPAIR MFL-PRO SUITE.
5. Click YES, when prompt the software to turn off machine and disconnect parallel/usb connection.
6. When the Brother MFL-Pro Suite Software License Agreement window appears, read the agreement, then click YES if you agree to its terms.
7. Select LOCAL CONNECTION, and then click NEXT. The installation will continue.
7a. For some models, you will be prompt to select USB or Parallel connection following step 7. Please select the cable connection you areusing, then click next.
8. When prompted to #Connect the Machine#, connect the USB or Parallel cable to your PC, and then connect it to the machine. (DO NOT connect the machine to a USB port on a keyboard or a non-powered USB hub. For Parallel connection, please use cable 6 feet or shorter. Brother recommends that you connect the machine directly to your computer.)
9. Plug in the power cord and turn on the machine. It will take a few seconds for the installation screen to appear. The installation of the Brother drivers will automatically start. The Found new hardware wizard windows will appear one after another. Please DO NOT try to cancel or click on any options for the Found New Hardware Wizard. Just wait and the installation program will make the necessary selection for you.
10. When the On-Line Registration screen is displayed, click Brother Registration to register your device with Brother. You can also click onScanSoft Registration to register the ScanSoft Paperport software. If you have previously registered with Brother or Scansoft, click Next.
11. Click FINISH to restart your computer.
The MFL-Pro Suite, Brother Printer driver and Scanner driver have been reinstalled and the installation is now complete.

Oct 31, 2010 | Brother MFC 210C All-In-One InkJet Printer

1 Answer

My printer is offline how do I fix this My Brother MFC-255CW Printer says it's offline and I tried to print something, can anyone help me?


Go to printer and faxes option and choose the printer model which you installed just right click on it you will see the option of use printer online. Also I suggest you to change the usb port and the cable also because you mention it goes off-line .
Hope this helps. Please rate my response.
Thanks.
Have a good day.

Feb 21, 2010 | Office Equipment & Supplies

2 Answers

Brother Fax MFC 790CW. Loaded the USB cable from fax machine to my computer and start with it would print from the computer though now it keeps saying offline all the time and even though when I right...


Hi there Jenny, are you using Vista with this printer? If yes, you can to the following:

1. Click the Vista Start button, and go to Control Panel
2. Click Hardware and Sound.
3. Under Printers, c
lick Change default printer.
4. Right click on the printer icon, select Run as administrator, and then click on Properties.
5.
If the User Account Control prompt is displayed, click Continue.
6.
Click on the Ports tab.
7.
Click Configure Port associated to your Brother MFC790c
8. Change the Protocol to Raw.
9. Then click OK.

Restart the printer and try again.

If this does not work, please let me know so that I can suggest other solutions. Goodluck!

Oct 25, 2009 | Brother Office Equipment & Supplies

2 Answers

Cant seem to install my printer, have a MFC 685CW Printer and i lost the CD, i have gone to brother website and downloaded the driver and when i go through all the installations it goes to telling me to...


You need to remove the existing printer files with this "Delinfe.exe". It should be part of the reinstall instructions (even contains a link for download). Did you read them? HTH
Lou

Sep 17, 2009 | Brother MFC-685cw InkJet Printer

1 Answer

I can't print anything


Do the install with the network cable, DELETE the printer but not the contol files, do a manual install. The Brother software is screwy. Read the tech manual.
http://www.brother-usa.com/ModelDocuments/Consumer/Network%20Users%20Manual/NUM_HL_2170W_EN_1292.PDF

Jan 14, 2009 | Brother HL-2170W Laser Printer

2 Answers

Brother HL-2170W Laser Printer is 'offline" wpm


I had the same issue and searched ALL over the net for a solution and was thinking about returning the printer until I found this. It works, ALL of my computers are up and running with no issues at all. Just follow these instructions and you should be up and running in no time.

http://welcome.solutions.brother.com/bsc/public_s/id/pdf_pub/faq/faq002519/wireless_wcable_hl2170w.pdf

Jan 04, 2009 | Brother HL-2170W Laser Printer

2 Answers

Brother MFC-210C INSTALLATION


Try plugging into a different USB port on your computer.

Jul 18, 2008 | Brother MFC 210C All-In-One InkJet Printer

1 Answer

USB Problem in installing Canon PIXMA MP160


the USB cable you are using may be of poor qualit. Try a USB2 compatible cable that is thicker.

Sep 14, 2007 | Canon PIXMA MP160 All-In-One InkJet...

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