Question about HP Pavilion dv9000z Notebook

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No internet connection

I have a HP Vista Pavillion DV 7. It is still under warrenty, however I wondered if you could help me please? I noticed first of all that my Norton 360 was not updating. I then had a problem with my emails not being scanned. Norton asked me to restart my puter, which led to Norton not being shown in the tray of which I right clcked Norton in ''All programs'' and clicked on ''Admin'' to start it, which when it did, I kept getting repeat message to ''Restart''Next, there was no connection on my wireless connection, neither when I conncted by direct cable. Every thing shown that all was working and should be connected yet no google or any thing else either.I contacted Norton and uninstalled, still no connection, I installed Firefox and still nothing. I rang NTL, my ISP providers, they could not connect either. The ''ping'' packets all returned ok.I have scanned with an ''Updated Avira Rescue CD'' twice and scanned with ''Super antispyware and Sophos anti-virus but not updated, once, with no joy. So now I cannot connect on wireless or cable at all, although every thing seems to be running ok.Can you help at all please?

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  • Mike Kinch Nov 20, 2009

    I eventually discovered that the problem was a virus.
    However, I was not able to rid myself of it until I formatted my computer and reinstalled it to factory settings.
    Thank you for your help.
    mikkimonkki

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  • 37 Answers

Check the wreless and cable device for internet

Posted on Nov 13, 2009

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Try this, Go to Control Panel->System->Hardware Tab->Device Manager. Select Intel Pro under Network Adapters. Right Click and Select Properties. Under the Advanced tab, there is a setting for Power Management. On Windows XP, this is a slider with Max Battery on one end and Max performance on the other.

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