Question about HP 1040 Plain Paper Inkjet Fax

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Have changed phone service providers. they say that the fax mach. and land line can work together. I say i need another phone line for the fax mach. please help. the fax mach. is a hp 1040 fax. jeff h.

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If they changed you over to Vonage or some other digital service, the fax machine will not work reliably.

You need a plain old telephone system POTS for your fax. All faxes are analog.

Posted on Nov 12, 2009

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Change incoming fax number


Unless I'm misunderstanding your question, your fax machine has nothing to do with the incoming fax number. That's assigned by your phone service provider to the telephone line the fax machine is connected to. The only way to change that number would be connect the machine to a different phone line. This might be as simple as just plugging the phone cord into another jack if that line already appears at a convenient location, or it might mean a visit from a technician to place a jack where it's needed. Or you can contact your phone service provider about assigning a new number.

I hope this has helped. If not, please post a comment with more information about your question and I'll try to help further.

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We have the L 7680. Last week we changed from ATT dsl line with filter to ATT Uverse. They installed. With the change, our fax stopped working in/out. It reads as No Answer from outbound attempts and...


The Uverse service appears to be all digital - so any voice/phone channels are going to be VOIP....not real analog lines as you had before. So, you need to connect the HP fax to a phone line service. Did ATT provide you a phone number? (or perhaps 2 phone numbers) Then the fax should be connected to that line. If you are unsure, then connect a phone to the provided line and listen for dial tone. If you are connecting a fax to a VOIP line then a good suggestion is to drop the fax speed to 9600....this will provide more reliable connections. Hope this helps

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My fax machine is not sending faxes but will recieve faxes it copies the pages to send then dials but once it connects it drops the call and gives a error message on the screen then tries to redial a...


Reset all settings of fax to factory defaults.
For that press menu button of printer and enter in fax settings reset all settings to defaults.
Then restart printer.
Also change phone line cable Then check.
My chat session is disconnected because of power failure .
Let me know if you need further assistance.Thanks.

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Unable to receive fax data, i have it on auto anwser and fax mode. sender only gets ringtone. land line is connected to fax mach. please advise.


Test by sending fax to 1300 688 999. Results will be faxed back. Automated service. Cost of local call.
Ring your fax from your mobile when you are next to it and hear it ring and answer.
ADSL filters in place???

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Using MagicJack for faxing; however, Brother MFC 290C is stating poor line condition - why? Also say's low ink Magenta - would that create this problem?


I had the same problem trying to send out faxes out using my Brother MFC 7340. I use a magic jack phone line. Page 106 of the user manual says if sending via VOIP phone line, you should press menu, then 2, 0, 1 to select "Basic (for VOIP) mode. Then press ok. Then press stop/exit. This cuts the modem speed down to 9600 bps and turns ECM off. Then retry to send the fax. I did that and can now send and receive faxes.

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Fax mach wont receive from other faxes


I'm sorry....Do I have this right? You say that another fax machine was hooked up on the same phone line and you have the same problem with that one. So the problem is related to that phone jack?
It sounds to me like there must be just the slightest amount of interference in the jack, interfering with the fax. They are far more sensitive than just a telephone. You could try a phone line filter.

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Cannot send faxes when using cable company's digital voice modem


Fax machines must have a standard analog phone line. They won't work on a digital line and can actually be damaged if hooked up to one.

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1 Answer

I can send faxes, but cannot receive faxes.


Thank you for specifing your connection>

When you have a shared fax line it is import to have a Distinctive Ring Pattern which will differenciate the type of ring patter to recieve voice calls and Fax message.
All You need to do is get a distinctive ring pattern from your telephone service provider (AT&T) and setup your fax machine as per the ring pattern provided by your service provider.

All you need to do is set your rings to answer in youe phone to Rings 4 in your Phone.

Then in the All-In-One Go to menu / Setup> Press the right arrow key and locate basic fax setup> Press Ok and set the Ring Pattern to Number 5 or 6> Press Ok and cancell to come to the main menu
Then in the All-In-One Go to menu / Setup> Press the right arrow key and locate Advance Fax Setup> Locate Distinctive ring pattern and set it to the ring pattern which your Telephone service provider has alloted i.e Single Ring, Double Ring or or Triple Ring (Whichever is applicable)> Nd press Ok and cancell to come to the main menu.

Then you will be able to receive fax message voice cals and voicemail without any interuption.

Good Luck

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10 Answers

"poor line condition'


This is a problem with your voice over ip service. You have to change the setting on your fax machine for example the Baud speed down to 9600, the ECM= off, and the Oversea settings on. Make sure your VoiP ATA is the first thing after your modem or whatever connection you are using for the internet. If you using and old model fax 95% of the time it will not work with VoIP service.

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