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You're going to have to do a hard reset...THIS WILL ERASE EVERYTHING ON THE PHONE (not the sd card) Make sure the phone is off, hold the power button, volume down and the back button (third button from the left on the bottom) AT THE SAME TIME, hold and wait, once your in the back menu use the volume button to scroll down to factory reset use the power button to select, use the power button again to scroll down to yes, and power button to select, just wait, with will shut down and turn itself back on, takes about 5 minutes to restore function. (I worked for Cricket for a long time and I know the phone well)
Volume keys: These keys allows you to turn up or down the volume of the ringtone and the speaker. Press these keys to turn the volume display on, and to change the volume. To lower the volume of the ringer during an incoming call, press the down volume key to the desired volume, or until the option changes to Vibration All Activated. The volume keys can also be used to scroll up or down to navigate through the different menu options. These keys are also used when the Music Player is active. While on call turn on the speaker and increase the volume with the Volume Key.
Adjusting the volume during a call
Use [up navigation /down navigation ] to adjust the earpiece volume during a
Press [up navigation ] to increase the volume level and [ down navigation] to
decrease the volume level.
Refer image for Navigation keys.