Question about LG 42LC7D-UB Television

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Screws provided for 42LC7D won't go into threads for stabalising but screws will go into back of other LG models

I have a LG 42LC7D-AB (the Australian model) and the screws provided to attach a bracket to stabilise the TV against a wall won't go in. A machine expert has told me that the threads are the wrong size and that the metric screws provided won't fit because the threads are imperial.

Dad took the screws back to the place where we bought the TV from and they would go into the back of all the other LGs in the showroom.

In laymans terms, they stuck a part for an American TV in my Australian TV and no amount of LG pretending they will mail the "correct" screws out to me (which they have done three times) will fix it. LG are too stupid to understand this problem, it seems.

They have directed me to spare parts places which say they can't order in the screws as they aren't technically part of the TV. I am not allowed to talk to LG Spares because I am a consumer.

We are in the process of going down to the local hardware to buy imperial screws. If this works, I will post again so other people don't have to waste a month of their life chasing LG incompetence.

I am wondering if this explanation is entirely off the mark. I am wondering if someone else has had this problem. I am wondering if there is a way someone else fixed it and how they went about this. We will have to write to LG if the imperial screws don't work, it seems.

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Cuts off

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Lie the tv down on a bed and unscrew the back. Its only about 9 screws around the edge and look at the power board, on the left, see if theres any burn marks.

I have a brand new board I bought the other day for the same issue but before I replaced it, stupidly, I checked with LG and turns out mine is still under warranty so I'm stuck with a new board.

Let me know if you want it. I'll match any price you can find online.

Mar 20, 2009 | LG 42LC7D-UB Television

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