Question about Toshiba Satellite Pro L300 Notebook

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It has frozen/ screen gone blank...cannot get a response...can't shut it down...it wanted to switch user, and asked for a password (which I don't think I have) - what do I do now?

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What u will probly need to do is remove the battery reset the pc and if want needs a password that u dont know the u may have to contact the person u bought the the pc off failing that u will need to reinstall your operating system from boot up

Posted on Nov 12, 2009

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Remove battery pack, press and hold power button for 5 seconds, put battery back in and restart.

Posted on Nov 12, 2009

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you got 2 things here:
1. pc shutting down unexpectedly
2. blue screen

1. the cause could vary:
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b. motherboard failure: get a new laptop.
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2. blue screen: if it is a Blue Screen of Dead, try to note any error codes and post back or at this stage it could be virus: take the hd out, connect it to an enclusure and hook it up to another good computer and attempt to save the usuful data. then reinstalled hard drive in laptop and reinstall os.
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on the password:

the only three possibilities where you may be asked for a password is if you're trying to access a password protected bios (which you rarely do with f8) or if you're accessing the recovery console in which you need to enter your windows user name and password or if you're accessing the computer in safemode in which you can enter any user name and their password or the user name: Administrator and for password it could be either blank or whatever password was set when windows was installed

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Click the one you want to change.

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If you found this helpful, please take a sec and rate this response.

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