Smudged text across printed pages Drum has gunk on it that is not easily removed. I'm wondering if there's any chance of repairing or cleaning the drum versus buying a new one? The printer isn't really old enough to justify already having to buy a new drum.
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Re: Smudging across the page.
Here is a generic question I would like you to consider.
Are you using a factory new ink cartridge?
If you are using a refilled or third party cartridge that may well be your problem. Most manufacturers build logic into their products to prevent the use of “Other Equipment Manufactured” cartridges as well as re-filled cartridges.
They do this to prevent problems from contaminated inks causing problems with print quality or damaging the physical printhead.
If this does not apply to then do not worry about it.
My concern is that the gunk you are seeing is caused by toner leakage. To the best of my knowledge, current day drums cannot be serviced. They have to be replaced. Wiping the drum will scratch the surface and you would still need to replace the drum.
Also, it may be that you are at the "End of life" for the drum.
My suggestion would be to have the printer serviced by an authorized repair technician.
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Run a 1/2 test. Put paper in the manual feed tray(tray 1). print something. And watch the paper. As the paper gets about 1/2 way into the printer, open the top cover, remove the toner. Look down at the paper. If you don't see smudged text, the fuser is probably bad. If you see the smudging, replace the toner.
I'd certainly be swapping the fuser first although I know how expensive they can be and what a pain they can be to get at. You've tried everything else I would start with and as the text is smudging I'd certainly be testing the fuser next. Scott.
See its a very common issue.the right side of the drum has moisture on it.remove the toner and drum and apply a hot air blower on it for some time also clean the printer internally.reinsert the toner and drum.
check by printing few pages the smudging on the right should go within 10 to 12 pages.
if the smudging doesnot go away then its time to replace the drum to solve the issue.
This will help. Thanks please keep updated.please do rate the solution positively .thank you for using fixya.
By smudging do you mean the print is actually rubbing off?
I am going to assume you are seeing some reprint on all printed pages.
If I am understanding correctly, what you have is a bad fuser, most likely a bad heat roller.
That is the heated area just before the pages exit the machine.
The coating on those rolls wear out with time, or may even debond from the aluminum. The ink does not then properly melt into the paper, sticks to the roller and progressively becomes worse.
Replacement of the fuser should resolve that issue. That's simply a normal wear item.