Question about Sony HT-5100D System

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STR-K502 low sound not suround...

Surround sound stopped working. Need full volume to hear anything. Test tones works fine on all 5 speakers and SW. Does anybody have a schematic so i can trouble shoot this thing.

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  • stephend Jun 08, 2008

    Having the same problem too, any assitance would be appreciated.

  • Anonymous Dec 12, 2008

    100watt per channel sounds like about 4 watt per channel. my friend`s 250 watt receiver from 1960 blows my sony 502 away

  • bubbastew731 Dec 12, 2008

    has no huevos

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I have a STR-K502 and i was being stupid and burnt up some of the electrical components in it. If any one has a wiring diagram or schematic that would be amazing!!!

Posted on Aug 14, 2008

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Posted on Jan 02, 2017

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Why is center channel dead?


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Jan 01, 2016 | Sony STR-K840P

1 Answer

NR626 - no sound


If none of your speakers gives any sound, perhaps you pressed the mute button on the remote control?
Make sure you have a source selected, that will give sound. Choose a low volume, before switching anything. You can destroy your speakers, when switching on with full volume.
If some speakers work, and only the surround does not work. check if you have surround sound as input. If you only feed 2 channels you can't expect to hear more than 2 channels.

Jul 01, 2014 | Onkyo TX-NR626

1 Answer

Rear speakers L and R not working and MD in and out not working on my Sony STR-DB940


I'm guessing these are separate issues.

Has either one ever worked and stopped suddenly?

From the manual:
"No sound or only a very low level sound is heard from the rear speakers.
>>> Make sure the sound field function is on (press SOUND FIELD - MODE).
>>> Select a sound field containing the word "cinema" or "virtual" (see page 33-35).
>>> Adjust the speaker volume (see page 72).
>>> Make sure the rear speaker size parameter is set to either SMALL or LARGE (see page 20)."

Be advised that using any Tape Monitor loop (that's what the MD/DAT is) disables any digital sources. Not that that would explain the rear speaker failure. Analog sources can still be processed into various surround modes.

Any Tape Monitor use requires at least a live INPUT to hear anything.

May 29, 2010 | Sony STR-DB940 Receiver

1 Answer

Speaker output doesnt work


Hi when using surround sound its important to understand that not all soundtracks have a "rear channel' meaning that the rear speakers will not always produce sound. In fact the rear channels may only produce sound about 10% of the time.

Your receiver has a "test tone" which sends a tone sound through the 5 speakers you should turn the speakers up or down so that all 5 speakers produce about the same volume.

The speakers of course will have a different sound to them depending on the brand and model but just try to balance it as much as possible.

Should also point out that you need to start out with at minimum a STEREO signal and that it needs to be connected with good quality cables. If possible use the optical inputs or HDMI which is a digital signal but not all receivers have that capability.

Lastly play around with the settings Dolby is of course the standard but many receivers have Neo or other proprietary surround formats which may produce the desired effect.

Hope that helps

Jan 02, 2010 | JVC RX-558V

1 Answer

Sony STR-DE475 - no surround sound


Thanks for all the info. It appears that the Receiver requires service as there is no test tone also. However, please clean the speaker cables and speaker jacks and reconnect. Also, try the steps mentioned in the link below.
http://www.kb.sony.com/selfservice/microsites/search.do?cmd=displayKC&externalId=C216020&fes=true&mdl=STRDE475

Sep 26, 2009 | Sony STR-DE475 Receiver

1 Answer

Sony STR-DE635, Sound from left surround speaker but not right


first turn the actual volume up on that channel on the reciver then make sure your speaker wires in the rear are using the same lenght each

May 18, 2009 | Sony STR-DE635 Receiver

1 Answer

No sound from rear speakers during test tone usng Sony STR-DE475


I had this problem last night.

To solve it, you can reset the amp by:

1) Put the receiver on stand-by
2) Hold down "MODE" button and press on button
3) "S.F. CLR" appears in the display and surround is back on.


Good luck

Dr Gardner

Jan 21, 2009 | Sony STR-DE475 Receiver

2 Answers

I have low volume on two channels of my STR DE975 receiver


I been replied you in chat thread, please check and feel free to ask any question.

Aug 20, 2008 | Sony STR-DE975 Receiver

1 Answer

Dialogue vs. background music and sound


The on-screen menu appears only when the selected source is DVD or VCD on the DVD/VCD/CD player and the disc is in the slot and NOT PLAYING. On the remote control ONLY: 1. Press CHOICE (it should work now) LANGUAGE menu appears. 2 Press Cursor to move to the menu you want? which is AUDIO Selected item changes its color to green. THEN: 1. Display EXPERT SPEAKER SETTING menu. 2. Press Cursor to select ?TEST TONE,? then press ENTER. ?TEST TONE? changes its color to green and test tone comes out of in the following sequence?left front speaker, center speaker, right front speaker, right rear speaker, and left rear speaker. ? Test tone is output only when the tray loaded with a DVD is selected, but not playing. 3. Press Cursor to move to ?C.SPK? LEVEL? or ?R.SPK?LEVEL,? then press ENTER. 4. Press Cursor to adjust the output level, then press ENTER. ? You can adjust the output level from ??6 dB? to ?+6 dB.? 5. Repeat steps 3 and 4 to adjust the other speaker output level. 6. Press Cursor to select ?TEST TONE,? then press ENTER. Test tone stops. 7. When finished, press Cursor to move to ?EXIT,? then press ENTER. EXPERT SPEAKER SETTING menu disappears. I hope this helps you, please let us know. Best regards, nightdiver

Jun 13, 2006 | JVC MX-DVA9 Shelf System

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