Question about Maytag Neptune MDE5500AY Electric Dryer

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Neptune dryer tumbler rubs very noisily against its mounting in the upper right (as I face the controls). The tumbler (basket) has a deep gouge where it is rubbing against the housing.

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  • Maytag Master
  • 7,482 Answers

ALWAYS UNPLUG YOUR DRYER BEFORE STARTING ANY REPAIRS
Your problem sounds like drum rollers have flat spots on them or in need of lubrication

If you have a front loading machine,

Remove the electrical console that holds the timer switch, start switch, etc. from the top of the dryer.
Be REAL CAREFUL not to knock any of the wires off of the timer switch. Then remove the top of the dryer.
Remove the front of the dryer. This will expose the drum and belt. Remove the drum and belt and this will expose the drum rollers, idler arm pulley and motor.
Now is a good time to check the belt to see if it has slipped off of the idler arm pulley and also check the belt condition for wear.
Be sure to note the route of the belt, this will come in handy when you go to reinstall the belt.
Check your drum rollers for flat spots, if they have flat spots on them replace them.
If the drum rollers don't have flat spots on them then they probably only need lubrication. Lubricate the shaft of the rollers with a good grade of machine oil such as 3 in One oil. Reassemble the dryer, plug back in. This should solve your noise problem.
I will include these two websites for parts and further help:
http://www.partselect.com/
http://www.appliancepartspros.com/index.aspx
Both also have chat assistance 24/7.
Good Luck,
I hope this helps

Posted on Nov 13, 2009

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I have a cracked agitator in my drum of my fav6800aww neptune tl. can this be replaced? How can it be replaced? When looking up the part it wants to know Left or Right. How can you tell left from...


The Service manual will show you how to remove you will need #20 Torx driver to remove the tumbler from the wash basket. The tumblers atr Marked ""L"" and ""R"" for Left and Right tumblers. See page 37 of the service manual is the start of the process for tumbler removal. Go here to get the service manual and other repair notes I have started for the FAV6800A and FAV9800A............. Google ""Sticky: Neptune TL Washer FAV6800AWW""

Sorry for the late response I do not visit this site very often. I prefer a true a DIY site when offering support that has the ability to post support info in a Sticky or a resonable search engine to seek out older post for support.

If you need help I visit that site a few times a week and this site every few months................D*ick

Jul 01, 2011 | Maytag Neptune FAV6800AW Top Load Washer

1 Answer

I have a Maytag MDE4700A electric dryer. It quit working (turning) but still heated up. I took the cabinet apart and found that the belt was broke. Need some assistance on beginner steps for replacing...


Disconnect power to the dryer then open the door and remove the center screw of each hinge secured to the inner flange of the front panel in the door opening. Grasp the door with both hands and lift the door in the hinge area then draw the door assembly away from the dryer to disengage the hinges from the slots in the front shroud.
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Remove the four screws located vertically along the inside lip of the door opening. These screws hold the front panel to the front shroud assembly.
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Once the four screws are removed, grasp and press in on the upper edges of the front panel posts then twist it inward to release the clips holding it to the cabinet. Tilt the top of the front panel and move it away from the dryer.
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The top cover is held on each side of the cabinet by two hold down brackets. Locate and remove the 5/16" hex-head screws holding each bracket then swing the bracket to the outside and unhook it from the slot in the top cover lip.
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Disconnect the wires from the door switch, sensor bar, and the lamp holder then unsnap the lamp holder wire harness from the front shroud wire retaining clip.

Remove the four perimeter screws holding the shroud and tumbler front assembly to the cabinet. Remove the lowest outside screw at each corner then the top screw on each side.
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Pull the shroud and tumbler front assembly out and away from the tumbler while slightly lifting the top cover.

Kneel near the front of the dryer and reach your left hand inside the dryer at 8 o'clock position and your right hand under the tumbler as close as possible to the blower then grasp the idler puller with your left hand and pull the idler upward and to the left.
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Slip the belt off the motor pulley and the back of the tumbler then pull the tumbler out of the cabinet while lifting the top cover.

Place the belt onto the outside of the tumbler and position it 1 1/2 inches in front of the rear baffle mounting screws with the ribbed side facing the tumbler.
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Position the tumbler into the rear felt seal and resting it onto the rear rollers then lower the front of the tumbler onto the blower housing.

Kneel near the front of the dryer and reach your left hand inside the dryer at 8 o'clock position and your right hand under the tumbler as close as possible to the blower then locate the belt and create a small loop with your right hand, ensuring the belt is free of twist.

Position the open end of the loop onto the motor pulley with your right hand. Grasp the idler pulley with your left hand then pull the idler upward and to the left to clear the drive belt.

Relax your left hand and allow the idler pulley to rest down onto the belt. Grasp the baffles with both hands and rotate the tumbler clockwise for the belt to align itself.

Reinstall the shroud and tumbler front assembly in reverse of the removal steps. Lift the front inner edge of the tumbler to allow the front of the tumbler to rest on the teflon bearings on the shroud and tumbler front assembly. Check the felt seal to ensure that it is outside the lip of the tumbler.

Secure the top cover with the hold down brackets then push the front panel posts against the clips in the cabinet until it engage.

Insert the door hinge tabs into the slots in the front shroud and secure the hinges with the screws removed previously to complete the procedure.

Aug 22, 2010 | Dryers

1 Answer

Maytag neptune top load


Kelly,
“”Yesterday it started again with the same dc codes. Noticed this time that it was banging all 4 sides of the machine during the wash cycle.””
Can you do a Quick Wash cycle with minimal settings Soil Level and Spin settings with an empty wash basket.
So after water fill if you raise the top of the machine and observe the Wash Basket you should see the tumblers rotating only. I think from your description you may observe the Wash Basket rotating CW and the tumblers rotating…..is that happening in Wash/Agitate cycle?

If that is so it seems to me that the Spinner Shaft Coupler (my name for it) is seized into the Clutch Pulley One-Way Roller Clutches Bearing in the Clutch Mounted One-Way Roller Clutches bearing mounted in the white bearing plate. And or the Upper One-Way Roller Clutches bearing ring if you Series 12 machine does use the Upper Bearing ring. I know the Series 10 and 11 use that upper bearing ring.
Does you Series 12 FAV6800A Clutch Pulley use the Upper One-Way Roller Clutches bearing ring?

Have you used my Clutch Fix post for reference on maintenance and or replacement of the FAV6800A/FAV9800A? In that post I have a comment labeled “”Let’s demystify dC and uC error codes plaguing the FAV6800A and the LCD Flavor FAV9800A””
I would drop your Clutch Pulley out and verify that the Spinner Shaft Coupler will rotate CW &CCW in both the Clutch Pulley One-Way Roller Clutches bearing white bearing plate and the Upper bearing ring if you machine does use that upper bearing ring.
If you can let me know the results? I will try to help…..Rich

Jul 12, 2010 | Maytag Neptune FAV6800AW Top Load Washer

1 Answer

Maytag FAV6800AW have replaced clutch and cleaned under tumblers. Machine will not balance. When rotating tumblers entrie drum rotates (during cycle). I removed drum and no leakage out bottom. Does this...


Let?s see if I understand. Are you in a wash/agitate cycle when this happens? If so is the wash basket rotating Clock Wise with the tumblers rotating (washer top raised for observation)? With A Spin Only cycle selected and some clothes in the wash basket. Raise the washer top from the base and observe the wash basket rotation. The wash basket will rotate CCW the spin direction. Do the tumblers rotate while the wash basket is rotating CCW? If so the load will go off balance. What series is your machine it will be the first two digits of your Serial Number i.e. 10 through 17. Was the original clutch replaced because of severe rust of the One-Way Roller clutches/bearing in the clutch Pulley assembly? Do you have the original clutch pulley assembly? Did your machine use the upper the One-Way Roller clutches/bearing ring? Your series number will help me but if you can confirm. I?ll try to help?.Rich

Jan 09, 2010 | Maytag Neptune FAV6800AW Top Load Washer

1 Answer

I have an original Maytage Neptune electric dryer (MD-6). The tumbler looks off-center from the seal at the back of the dryer and clothes have been getting ''pinched'' and eaten at the upper right-hand...


replace the rear support wheels and the felt . / good to replace the front slides and felt too . this should stop the problem / ck belt and idler as they also have some milage . mm

Dec 08, 2009 | Washing Machines

1 Answer

Black marks on white clothes


if it looks like straight pencil lines possible cause is the tumbler in dryer is rubbing metal against metal on the bulkheads usually followed by loud noises check your tumbler and bulkheads

Jun 27, 2009 | Kenmore HE2 Plus Front Load Washer

2 Answers

UC code on my Maytag Neptune Washer FAV6800WW


HI. this uc code represents a no spin state of the unit. this is caused by a faulty Motor control assembly. you will need to replace the Motor control assembly. this will fix this issue and, restore the normal actions of the unit.

This Motor control assembly will cost about $219.00.

Jun 18, 2009 | Maytag Neptune FAV6800AW Top Load Washer

1 Answer

Rubbing noise


Try checking the glide's under the front of the drum, the drum rest on the glide's to help it spin with little or no friction.

Apr 06, 2009 | Maytag Neptune MDE5500AY Electric Dryer

1 Answer

The neptune TL model 6800AWW makes a terrible noise at what seems to be the end of the wash cycle. Is this a rebalance? Because it sounds like metal against metal. Or could this be a belt issue. The...


Hello acelmo3,

Thank you for the model number, can you give me the first two digits of your serial number. That number is located on the back right side of the console. I only need the first two digits.10, 12, 16,,,etc.

Let's try to troubleshoot the grinding noise issue, You mention the spin cycle. Have you taken any dc or UC errors in spin cycle? Can you try the following and let me know what you find?

1. Open the lid and rotate tie wash basket by hand Counter Clock Wise, CCW. The wash basket should rotate freely with no restriction. The wash basket will not rotate Clock Wise, CW by hand.

2. Raise the top of the machine. Insert a flat blade putty knife approximately 2.5” from the left and right sides of the washer top, depress the spring tabs securing machine top to the washer base. Raise the top of the machine to observe the wash basket and tumbler action described in step 2. (See page 33 of the Service Manual for putty knife insertion point). Also see pic attached.

3. With the top raised start a Spin Only cycle with no clothes in the wash basket, observe the wash basket it will begin to rotate CCW. Watch the tumblers, they should not rotate in spin cycle (maybe ½ turn at the start of spin cycle and that’s all). If the tumblers rotate while the wash basket is rotating you have a clutch malfunction and the Spin Cycle will fail with dc/UC errors. If this is not the situation move on to step 3. This is what I refer to as a soft failure and possible clean up of the clutch roller bearings in the clutch hub may restore normal clutch operation. A hard failure would be the clutch spring has failed, the roller bearings are rusted beyond clean up. A replacement clutch is required.

Pic attached for top cover removal .

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Let me know if you see the tumblers rotating in Spin Only cycle and if yo hear the grinding noise. Rich

Mar 11, 2009 | Maytag Neptune FAV6800AW Top Load Washer

1 Answer

My dryer (neptune original series) is making a scraping sound. The last time this happened, the bolts that hold the tumbler in place were loose and rubbing against the top of the dryer. I need to know how...


first take out the 2 hinge screws then the other 2 across from the hinge pull the panel down. then you will see a 5/16 screw holding a hook that is holding the top down. there is one on each side. let me know what u find.

Jan 11, 2009 | Maytag Neptune MDG5500AW Gas Dryer

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