How old is the laptop. From the error it appears it is meant to run on a 64 sys. Most sys are 32. Was your Desktop a 64 sys. If I am right, the prog will not run on the laptop
As for telling to contact support teams, you will find you are usually on your own, left listening music while paying lots to be left on hold to their telephone account.
Testimonial: "Thank you guys. It's a new laptop."
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Sorry, It's an HP Pavillion Entertainment PC and I just purchased it a few months ago.
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