A message appears saying "scanner could not be initialized (scanner not found)"

I need to ask you this. Normally one bank can't be closed.
You may need a soft or hard reset. Here's some reading and instructions.
Please use this first!

resetting your scanner
1. Turn off your scanner, and then turn it on again.

2. Insert a pointed object into the reset hole on the back

of the scanner. Then, gently press and release the reset

button. Pressing reset does not clear the scanner's
working memory or the V-Scanner folders.

If this doesn't work here's step two! CAUTION. THIS WILL ERASE EVERYTHING, but it MAY Fix the Problem!!

Initializing your scanner clears all information stored in your
scanner's working memory. Initialize your scanner only when
you are sure it is not working properly. V-Scanner memory is
not affected when you initialize the scanner.

1. Turn off the scanner, and turn it on again. First, the DSP
boot version, and then Welcome To Digital Trunking appears.

2. Press 0. The following messages appear on the display:

System Tests

Select Test
Exits if no
Key Press

3. Press 1. The following messages appear on the display:

Factory Init
Erase Memory
ENTER if Yes
CL to EXIT

4. Press ENT. The following messages appear on the display:

Initializing
Clr Main Mem
V-Scan is OK
Please Wait

5. Do not turn off your scanner until the initialization is
complete. When the initialization is complete, M000 and
Bank 0 Ch 00 appear on the display.

If that doesn't help. Please get it serviced. I do recommend to get a DSP Firmware Update for it. The download is free from RadioShack but the cable and software is not.

I hope this helps and solves this problem.
btw.. if you don't have the product manual http://support.radioshack.com/manuals/ome20-496.pdf
You will need Adobe reader or equivalent!!
Happy Scanning!!

Please try this,

If the scanner's display locks up or does not work properly after you connect a power source, you might need to reset or initialize it. If you have problems with the scanner, first try to reset it to retain the memory. Warning: Initializing the scanner will clear all channel memories and reverts it the state it was in right out of the box.To Initialize the scanner, turn off the scanner then turn it back on. Press 0 when the welcome screen appears. 'Please select factory tests. Exit if no key is pressed' will briefly appear. Then quickly press 1. 'Initialization clear all memory Enter to confirm Clear to exit' will briefly appear. Quickly press ENT to initialize. 'Initializing, Please stand by' then appears. Do not turn off the scanner while it is initializing. The display should then show M000 on the top line and Bank 0 CH 00 when finished.

Hope that helps!!
Happy Scanning

Please try this!!
You may need a soft or hard reset. Here's some reading and instructions.
Please use this first!
resetting your scanner
1. Turn off your scanner, and then turn it on again.

2. Insert a pointed object into the reset hole on the back
of the scanner. Then, gently press and release the reset
button. Pressing reset does not clear the scanner's
working memory or the V-Scanner folders.

If this doesn't work here's step two! CAUTION. THIS WILL ERASE EVERYTHING, but it MAY Fix the Problem!!

Initializing your scanner clears all information stored in your
scanner's working memory. Initialize your scanner only when
you are sure it is not working properly. V-Scanner memory is
not affected when you initialize the scanner.

1. Turn off the scanner, and turn it on again. First, the DSP
boot version, and then Welcome To Digital Trunking appears.

2. Press 0. The following messages appear on the display:

System Tests

Select Test
Exits if no
Key Press

3. Press 1. The following messages appear on the display:

Factory Init
Erase Memory
ENTER if Yes
CL to EXIT

4. Press ENT. The following messages appear on the display:

Initializing
Clr Main Mem
V-Scan is OK
Please Wait

5. Do not turn off your scanner until the initialization is
complete. When the initialization is complete, M000 and
Bank 0 Ch 00 appear on the display.

Hope this works.. Happy Scanning

I need to ask you this. Normally one bank can't be closed.
You may need a soft or hard reset. Here's some reading and instructions.
Please use this first!
resetting your scanner
1. Turn off your scanner, and then turn it on again.

2. Insert a pointed object into the reset hole on the back
of the scanner. Then, gently press and release the reset
button. Pressing reset does not clear the scanner's
working memory or the V-Scanner folders.

If this doesn't work here's step two! CAUTION. THIS WILL ERASE EVERYTHING, but it MAY Fix the Problem!!

Initializing your scanner clears all information stored in your
scanner's working memory. Initialize your scanner only when
you are sure it is not working properly. V-Scanner memory is
not affected when you initialize the scanner.

1. Turn off the scanner, and turn it on again. First, the DSP
boot version, and then Welcome To Digital Trunking appears.

2. Press 0. The following messages appear on the display:

System Tests

Select Test
Exits if no
Key Press

3. Press 1. The following messages appear on the display:

Factory Init
Erase Memory
ENTER if Yes
CL to EXIT

4. Press ENT. The following messages appear on the display:

Initializing
Clr Main Mem
V-Scan is OK
Please Wait

5. Do not turn off your scanner until the initialization is
complete. When the initialization is complete, M000 and
Bank 0 Ch 00 appear on the display.

If that doesn't help. Please get it serviced. I do recommend to get a DSP Firmware Update for it. The download is free from RadioShack but the cable and software is not.

I hope this helps and solves this problem.
btw.. if you don't have the product manual http://support.radioshack.com/manuals/ome20-496.pdf
You will need Adobe reader or equivalent!!
Happy Scanning!!

Sounds like the motherboard is corrupted. Please try these steps again. Thanks!! Happy Scanning!!

I need to ask you this. Normally one bank can't be closed.
You may need a soft or hard reset. Here's some reading and instructions.
Please use this first!
resetting your scanner
1. Turn off your scanner, and then turn it on again.

2. Insert a pointed object into the reset hole on the back
of the scanner. Then, gently press and release the reset
button. Pressing reset does not clear the scanner's
working memory or the V-Scanner folders.

If this doesn't work here's step two! CAUTION. THIS WILL ERASE EVERYTHING, but it MAY Fix the Problem!!

Initializing your scanner clears all information stored in your
scanner's working memory. Initialize your scanner only when
you are sure it is not working properly. V-Scanner memory is
not affected when you initialize the scanner.

1. Turn off the scanner, and turn it on again. First, the DSP
boot version, and then Welcome To Digital Trunking appears.

2. Press 0. The following messages appear on the display:

System Tests

Select Test
Exits if no
Key Press

3. Press 1. The following messages appear on the display:

Factory Init
Erase Memory
ENTER if Yes
CL to EXIT

4. Press ENT. The following messages appear on the display:

Initializing
Clr Main Mem
V-Scan is OK
Please Wait

5. Do not turn off your scanner until the initialization is
complete. When the initialization is complete, M000 and
Bank 0 Ch 00 appear on the display.

Initializing the scanner will erase all programmed information and return your scanner to its original factory settings. To initialize your scanner:

- Power the scanner OFF.
- Power the scanner ON. "Multi-system Trunking Scanner" appears on the display.
- Press 0 (zero) while the above message is displayed.
- Press 1.
- Press ENT. "Initializing please stand by" appears on the display.

DO NOT power the scanner OFF until the initializing process is complete and the display shows "M000 Bank0 Ch00"

Bill B.
Listening in professionally since the 60's

Please try this!!
You may need a soft or hard reset. Here's some reading and instructions.
Please use this first!
resetting your scanner
1. Turn off your scanner, and then turn it on again.

2. Insert a pointed object into the reset hole on the back
of the scanner. Then, gently press and release the reset
button. Pressing reset does not clear the scanner's
working memory or the V-Scanner folders.

If this doesn't work here's step two! CAUTION. THIS WILL ERASE EVERYTHING, but it MAY Fix the Problem!!

Initializing your scanner clears all information stored in your
scanner's working memory. Initialize your scanner only when
you are sure it is not working properly. V-Scanner memory is
not affected when you initialize the scanner.

1. Turn off the scanner, and turn it on again. First, the DSP
boot version, and then Welcome To Digital Trunking appears.

2. Press 0. The following messages appear on the display:

System Tests

Select Test
Exits if no
Key Press

3. Press 1. The following messages appear on the display:

Factory Init
Erase Memory
ENTER if Yes
CL to EXIT

4. Press ENT. The following messages appear on the display:

Initializing
Clr Main Mem
V-Scan is OK
Please Wait

5. Do not turn off your scanner until the initialization is
complete. When the initialization is complete, M000 and
Bank 0 Ch 00 appear on the display.

Hope this works.. Happy Scanning

If your scanner has a twain driver, you could install drivers on the device and use Elusiva Remote Scanner from www.Elusiva.com/products/RemoteScanner

go to device manager look for imaging device (scanner) right click and uninstall. / click scan for hardware changes tab, found new hardware must be appeared and click next / select don't search, i will choose the driver to install / click show compatible hardware and choose scanner driver found and click next. and finish.

You may need a soft or hard reset. Here's some reading and instructions.
Please use this first!
resetting your scanner
1. Turn off your scanner, and then turn it on again.

2. Insert a pointed object into the reset hole on the back
of the scanner. Then, gently press and release the reset
button. Pressing reset does not clear the scanner's
working memory or the V-Scanner folders.

If this doesn't work here's step two! CAUTION. THIS WILL ERASE EVERYTHING, but it MAY Fix the Problem!!

Initializing your scanner clears all information stored in your
scanner's working memory. Initialize your scanner only when
you are sure it is not working properly. V-Scanner memory is
not affected when you initialize the scanner.

1. Turn off the scanner, and turn it on again. First, the DSP
boot version, and then Welcome To Digital Trunking appears.

2. Press 0. The following messages appear on the display:

System Tests

Select Test
Exits if no
Key Press

3. Press 1. The following messages appear on the display:

Factory Init
Erase Memory
ENTER if Yes
CL to EXIT

4. Press ENT. The following messages appear on the display:

Initializing
Clr Main Mem
V-Scan is OK
Please Wait

5. Do not turn off your scanner until the initialization is
complete. When the initialization is complete, M000 and
Bank 0 Ch 00 appear on the display.

Hope this works happy scanning!!